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Altered States: Drinking Big Tech Kool-Aid

Tuesday, September 10th, 2019

https://www.flickr.com/photos/jeepersmedia/12892968354/

Yesterday I commented that no matter how stellar someone’s past performance it wasn’t a guarantee of future performance.

There are very few guarantees in life, but I do know of one thing you can count on.

And that is that the bosses of big tech lie.

They do it with flair, sincerity, a straight face and in writing.

Their devices listen to and share your words with outsiders — outside the company and the country.

Although no immediate action was taken against Apple or Amazon— which both have been found to also listen in on their users — the commissioner’s report “invited” the companies “swiftly review” their policies and procedures.

Apple says, “all reviewers are under the obligation to adhere to Apple’s strict confidentiality requirements,” but we all know that people blab.

The Terms of Service (TOS) go beyond straight lies by being opaque and obfuscated. Their rules and meaning are a constantly moving target that even the NYT can’t figure out

The Times reported 46 of the accounts to Instagram, the site responded within 24 hours that none violated its rules, without explaining why.

The accounts were scams using scraped images of innocent US military personnel to get money from innocent US citizens.

While fraud has proliferated on Facebook for years, those running the military romance scams are taking on not only one of the world’s most influential companies, but also the most powerful military — and succeeding.

Apparently fraud doesn’t violate the TOS.

But why should it, since violence, hate speech and bullying don’t.

It’s not as if your data is unidentifiable (there’s no such thing as “anonymized data”).

And “we care about your privacy” is the biggest lie of all.

Image credit: Mike Mozart

Golden Oldies: Mine’s Bigger Than Yours

Monday, September 9th, 2019

https://www.flickr.com/photos/hphillips/2960666316/

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

It’s said that money is the root of all evil, but there are plenty of evil people with no money and lots of wealthy people who do enormous good. I think it’s more accurate to say that greed is the root, since people will do anything to satisfy it. And often, what they do is perfectly legal — but legal doesn’t mean either ethical or moral.

Read other Golden Oldies here.

I’m no happier about the AIG and other bonuses paid to screwed up Wall Street banks, but I’m not sure why any of us are surprised.

“In the largest 25 corporate bankruptcies between 1999 and 2002, while hundreds of billions of dollars of investor wealth and over 100,000 jobs disappeared, the Financial Times found the “barons of bankruptcy” made off with $3.3 billion.”

Giant compensation packages, guaranteed bonuses and platinum parachutes are excused by Boards and executives as necessary to attract the “best and brightest,” but here’s what’s really going on.

The ‘names’ demand outsize compensation/stock options/guaranteed bonus/etc. in order to validate their ‘brand’.

Those responsible for hiring not only meet the demands, but even exceed them in an effort to attain or sustain the company’s reputation as a better home for ‘stars’ — the more stars you have the greater the bragging rights — mine’s bigger than yours in high school locker room talk.

Now let’s consider the folly of this attitude.

Those hiring often seek a name brand in the mistaken belief that the brand comes with a warranty that guarantees good results.

But no matter who you hire you’re actually paying for their past performance, which is always influenced by

    • circumstances—boss and company positioning in its market and industry
    • environment—culture and colleagues;

and let us not forget that minor factor

    • the economy.

The hiring mindset is that everything the brand accomplished was done in a total vacuum and dependent only on the brand’s own actions, therefore changing every single surrounding factor will have no impact on performance.

Put like that it sounds pretty stupid, doesn’t it.

This is one of the prime reasons that so many CEOs bring their ‘own team’ over when they move, as do managers all the way down the food chain—they know they didn’t do it alone.

CEOs aren’t like movie and rock stars whose very names draw consumers into spending money—nobody ever bought a product from GE because Jack Welch was CEO, nor do they carry Jobs iPods—so why pay them that way?

Moreover, assuming that performance occurring during an expansion is a valid yardstick for performance in general, let alone a downturn, is sheer idiocy.

You have only to remember the difficulties faced by people whose management skills were honed between 1991 and 2000, the longest expansion in our history. When the recession hit in March of 2001 they had no experience whatsoever of how to drive revenue or manage in a down economy.

That recession and the previous one in 1990 lasted only 8 months each. The longest recession we’ve had was 2 years, January-July 1980 and July 1981-November 1982, and that one had a 12 month break in it. This means there are a very small number of managers with any actual experience managing in anything even close to what’s happening now.

The current recession officially started in December 2007, so it’s already 15 months old and the end isn’t in sight.

What experience makes these folks the ‘best and brightest’ for today’s world?

Just why the hell are companies still guaranteeing oversized compensation and exorbitant exit packages when now is definitely the time to pay for future performance—no guarantees.

Image credit: flickr

Happiness Means Good Values

Wednesday, August 28th, 2019

https://www.flickr.com/photos/130132803@N07/18778753910/

Over the last couple of days we’ve been looking at what makes workers happy.

We know it’s not fun and games or even money, so what?

Rather repeat the same stuff I’ve been saying for the last 11 years, consider what John Hall, co-founder and president of Calendar, says.

… workers aren’t liable to fall in love with a company over a handful of gimmicks and perks. … the things that really matter when it comes to sticking with an employer for a long time go deeper than decorations.

What are they?

Well, they aren’t rocket science — except to bosses whose heads are stuck in the past.

Here are four basic values, according to Hall (details at link), that are a good place to start.

  1. Democratic Values
  2. A Common Cause
  3. The Freedom to Fail
  4. A Culture of Improvement

See, not rocket science.

More about giving your team the same environment you wanted at some point in your working life.

Or maybe you just wanted to be promoted so you could treat your team as you’ve been treated by your own bad bosses.

My best recommendation is to look in the mirror long enough to decide which kind of a boss you want to be.

Image credit: Nichole Burrows

Who is Happiest?

Tuesday, August 27th, 2019

Yesterday we saw how companies often equate ‘happy’ with fun and fun with games.

Beyond that they seem to think that money buys happiness and will solve most, if not all, motivation issues; an attitude especially prevalent in tech.

That would mean that the well-paid employees with plenty of games at Google and Facebook are among the happiest workers. Right?

Wrong.

Not even close.

Who are the happiest, with the highest job satisfaction level?

According to a new survey from Bloomberg’s Work Wise (tada) the top five happiest professions are:

The median salary of four of the five is just under $50K

Tech doesn’t even make the list.

More proof that happiness is about far more than money, let alone games.

Image credit: Bloomberg

Golden Oldies: Ducks in a Row: Making Employees Happy

Monday, August 26th, 2019

https://www.flickr.com/photos/cityskylinesouvenir/4427873040/

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Why is happy so often equated with fun, as in “if you’re having fun you’re happy.” What makes you happy? A beautiful sunset? Your kids/grandkids? A quiet walk? Time with loved ones? For most people, It takes more substance than fluff to make them happy.

Read other Golden Oldies here.

Company culture has been jerked around ever since a few pundits decided that “fun” was the primary component to having happy employees.

Worse, “fun” was equated with silly stuff, such as games, pranks and goofs.

While these things do energize some employees, they don’t do it for long and certainly not alone.

It’s well-proven that happy employees are more productive, but creating happy requires substance.

The components of long-term happiness are things such as challenging work, continued learning, opportunities to grow, clear communications, fair bosses, etc.

All of these require more thought, effort and skill from managers than installing a few foosball tables or gamifying the project.

Flickr image credit: CityLineSouvenir

Bosses’ Responsibility

Wednesday, July 31st, 2019

Monday was about dealing with jerks in your workplace and yesterday about managing lazy co-workers.

What about bosses? Where are they? Why is it being left to workers to deal with problem co-workers?

Over the years (decades, actually), I’ve heard all the excuses — ‘I can’t be everywhere’, ‘I’m working on it’, or the ubiquitous ‘I’m busy’.

Those are the “good” excuses; here are the bad ones — ‘they’re really good at [whatever]’, ‘they’re a friend/relative of X’, ‘they’ve been here since the beginning’, and, in some ways, the worst ‘deal with it’.

Being self-motivated and self-managing should not include having to manage your colleagues.

That’s the boss’ job and why they make the bigger bucks.

I’ve never forgotten what Terry Dial, who eventually became vice chairman of Business Banking at Wells Fargo, told me decades ago when I was a recruiter, “People are 90% of our costs as well as the key to customer service and satisfaction. The only thing that should take priority over hiring a new employee is keeping a current one.”

That hasn’t changed in all these years.

Which begs the question, what are the bosses doing?

Avoiding direct interactions by hiding behind social media and chat apps, just as they hid behind email and, before that, memos.

Sometimes it’s because they are promoted in spite of not being a “people person,” which has nothing to do with whether they are extroverts or introverts.

Good bosses know that when someone is messing up, hurting or one of the other myriad causes of less than optimum behavior, it’s their responsibility.

Period.

No ifs, ands, buts, or excuses.

Image credit: Jordan Davis

Golden Oldies: Ducks in a Row: Rich Waidmann’s No jerks Allowed

Monday, July 29th, 2019

              (see the full Infographic at Business Insider)

Poking through  13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

People. Whether at work or in your personal life, how you choose to respond to people is usually the make or break of any situation. That is especially true when dealing with someone’s negative actions.

Read other Golden Oldies here.

I’m in love — with a man I never met, never spoke to, never followed or chatted with online.

His name is Rich Waidmann and he’s founder and CEO of Connectria Hosting.

I love him because when he started his company he consciously set out to make it a great place to work.

That means it’s a job requirement at his company that every employee treat everyone else with courtesy and respect as well as “going the extra mile” to take care of people in the community who are less fortunate

Then his company did a survey and found that

More than half (55%) of 250 IT professionals in the US. surveyed said they had been bullied by a co-worker. And 65% have said they dreaded going to work because of bad behavior of a co-worker.

Waidmann believes it shouldn’t be that way so he’s starting a No Jerks Allowed movement in an effort to encourage better cultures.

Way back in 2007 Stanford’s Bob Sutton wrote The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t, but looking at the stats I’m not sure how much good it actually did.

And considering the fact that companies are shoehorning more people into less space something needs to change.

The Talmud says, “We do not see the world as it is. We see the world as we are.” Moreover, it’s often as we are that particular day, or even minute, and even as we change, minute to minute, so do others.

Jerks are known to lower productivity and kill innovation, so a lot of good information on identifying and dealing with jerks has been developed since Sutton’s book came out.

Contributing to that effort, here are my four favorite MAP attitudes for dealing with jerks.

    • Life happens, people react and act out, but that doesn’t mean you have to let their act in.
    • Consider the source of the comment before considering the comment, then let its effect on you be in direct proportion to your respect for that source.
    • Use mental imagery to defuse someone’s effect on you. This is especially useful against bullying and intimidation. Do it by having your mental image of the person be one that strips power symbols and adds amusement. (Give me a call if you want my favorite, it’s a bit rude, but has worked well for many people.)

And, finally, the one I try to keep uppermost in my mind at all times

    • At least some of “them” some of the time consider me a jerk—and some of the time they are probably correct.

Image credit: Connectria

A Song From Then for Now

Wednesday, July 24th, 2019

The Superman panel KG sent yesterday reminded me of something I always wanted to see happen.

There is a song written in 1949 by Rodgers and Hammerstein for the musical South Pacific.

The song is You’ve Got To Be Carefully Taught.

I’d love to see it done as rap, preferably by someone like LL Cool J, who has such a positive, good guy, persona.

And another version by Willie Nelson.

How ‘bout versions by Kacey Musgraves and Taylor Swift.

I could keep going, but you get the idea.

It’s a song that needs to go viral all over social media to all audiences.

A song to help fight the hate and bigotry that’s invading all spaces and nobody is safe from.

It’s this song.

Image credit: Critical Past

A 1950s Solution for the 21st Century

Tuesday, July 23rd, 2019

KG sent this to me.

What follows is our thread.

Me: Haha. This needs to go viral on social media! But did you notice the kids are all Caucasian?

KG: Yes — because is it the Caucasians that are causing the problems…

Me: Yeah, I realized that after I emailed you. But not all the problems. My sister dated a Black guy in college and his family threw fits. Taught me bigotry is universal, but white bigotry is more powerful/damaging.

KG: I understand. Humans are the problem, regardless of creed or color. However, white people expect that 400 years of slavery and oppression can just be wiped over and that suspicion of motives, etc. should just disappear. The reality is that we create problems for ourselves and for every other living thing on earth.

The consequences of slavery and oppression will be there for a long time.

Obviously. More than half a century and the things that have changed are the clothes, hairstyles and lack of phones.

Golden Oldies: Jack Welch Is Wrong! Balance Isn’t About Choosing This Over That

Monday, July 22nd, 2019

Poking through  13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Welch is still alive and must love today’s optimized millennials, who were raised to constantly strive and never stop working. Burnout would be no problem, since he could simply fire them.

In spite of that I doubt he could manage them; neither they, nor their elders, would take kindly to his style.

In fact, Welch’s approach is actually the fastest way to produce a bumper crop of weeds.

Read other Golden Oldies here.

I’ve disagreed with Jack Welch many times going back to the start of this blog. In December 2006 I wrote Men Want A Life, Too in response to Welch’s comment.

“We do acknowledge that work-life balance is usually a much harder goal for women with children. For them, there is about a 15-year period in their careers in which the choices they make are not about what they want from life professionally and personally but about what is right for their kids. It can be a fraught time, since choices and consequences are more complex. That, however, is a topic for another column.”

It took two-and-a-half years, but he did return to that topic recently at the Society for Human Resource Management’s annual conference telling them that women need to choose between raising kids and running a company.

“There’s no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.” (The article is from the Wall Street Journal and is the first link on this Google search page.)

Putting the comments together we have a high profile x-CEO who believes that the way to the top is for both men and women to make the tough choice and put their family second to their career.

Just let relatives, nannies (if you can afford them), daycare, schools, friends, gangs and the internet raise the next generation.

Why do comments like these come primarily from old, rich white guys?

What planet are they living on? More importantly have they bothered listening to today’s workers—and I don’t mean just Millennials.

As long as this is the MAP (mindset, attitude, philosophy™) that runs companies that attitude will translate to corporate action and companies will face problems staffing. The recession won’t go on forever and demographically there’s a serious people shortage at every level and in every field.

If you really want to attract the best and brightest men and women then you need to recognize that their priorities have changed and if forced to choose the company will, in most cases, come in second.

And those candidates who do choose company over life may lack the empathy needed to innovate and market, let alone lead, the current workforce.

There are plenty of companies that already know this and have adjusted their culture accordingly, but most will be dragged kicking and screaming into the reality once the economy turns around, demographics rears its ugly head and they have no choice.

Video credit: bonewend on YouTube

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