Customer Service—From Gold to Lead
by Miki SaxonTwo things happened to bring this to mind.
First, I had reason to contact CrystalTech (my host) and had another great experience. In spite of being acquired over the years (twice, I think) tech support has always been fabulous. The reps spend as much time as necessary on the phone with me until this tech dummy understands.
Second, I came across an old video that, along with being hilarious, is a graphic answer to what customer service is NOT.
So if CrystalTech is the gold standard and the video is lead where does your company fit?
Image credit: glumbert