Are you understood?
by Miki SaxonI talk a lot about good communications, that it’s a MAP function, what it takes, how to improve it, and on and on. I use words, articles and examples to drive the point home.
I harp, knowing from personal experience, that what one person says may have very little relationship to what the other person hears.
Managers must make sure that their people not only hear and understand them [the manager], but are also heard and understood [by the manager and the team].
We’ve all been in situations when the idea we presented was totally clear inside our head, but made absolutely no sense to the other party.
Having said all this before, why am I saying it again? Because I finally have something that will drive the point home graphically, with laughter—two of the best communication aids in existence.
So, without more ado, here’s the show!