Ducks in a Row: It’s About Culture
Tuesday, July 26th, 2011Yammer started in 2008 and now has 100,000 companies and organizations, including over 80 percent of the Fortune 500, as customers.
But that isn’t why I’m writing about it.
I read an interview with David Sacks, Yammer’s founder, chairman and C.E.O. Of course, the interview started asking all the standard ‘leadership’ questions, but Sacks responses were all about culture. (Fantastic information, I hope you take time to read it.)
“You’ve really got to create a company culture that people want to work at. And so you try to give them a voice, give them a sense that they influence the direction of the company, and try to avoid unnecessary process and hierarchy — things that might frustrate employees. … I think you’ve got to create a culture in which dissent is valued.”
Sacks’ responses forced (my interpretation) the interviewer to focus on Yammer’s culture as opposed to Sacks and his ‘leadership’.
I find these interviewers interesting. They seem always to focus on the person, looking for the accepted responses and attitudes towards ‘leadership’ and comments that have ‘I’ in multiple places.
When the responses don’t fit that profile the interviewers seem a bit incredulous—or maybe it’s just me and my own prejudice on the leadership thing.
Watch this interview with Tony Hsieh (sorry, the Washington Post doesn’t provide embed code), but keep your eyes on the interviewer as you listen to the questions and responses, especially at 4:09, when Hsieh says, “I think of myself less as of a leader and maybe more of a protector.”
Check out the interviewer’s facial expressions and then tell me if it’s my imagination or does he register surprise tinged with disbelief.
Flickr image credit: ZedBee | Zoë Power