Phil Gerbyshack quotes Anthony Robbins,  “There is no greatness without a passion to be great..” and asks, “Does your passion burn brightly enough others can see it, can feel it?”

Passion is a recurring theme today, whether leading, motivating or innovating; it’s important to entrepreneurs as well as those in all sizes of mature companies; to parents, politicians, non-profits and causes.

But did you ever stop to think that passion unchecked yields freely to fanaticism?

In business, fanaticism leads directly to ‘not invented here’ syndrome.

In life, fanaticism paves the road to a closed mind, one that is evidenced by fear, hate and bigotry.

Passion may drive greatness, but unbridled passion is the hallmark of the ideologue.

Image credit: ba1969

A couple of decades (give or take) ago Terry Dial, who eventually became vice chairman of Business Banking at Wells Fargo, told me that “People are 90% of our costs as well as the key to customer service and satisfaction. The only thing that should take priority over hiring a new employee is keeping a current one.”

Wise woman, Terry, and way ahead of her time.

Now comes another wise woman via Phil Gerbyshak’s interview with Sybil Stershic at Slacker Manager.

Stershic’s written a book called Taking Care of the People Who matter most: A Guide to Employee Customer Care. The meaning of the title hits the nail on the head, “It’s based on the impact employees have on customers; namely, the way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers!”

Is it true? Does it work? Tony Hsieh built Zappos on this principle.

Read the interview (Phil is always worth reading) and at the end you’ll find a great deal on the book.

What do you do to take care of your people?

Image credit: Windsor Media

Post from Leadership Turn Image credit: lusi

This is a summing up in a series discussing whether Warren Bennis’ 13 differences between leaders and managers still holds in light of today’s modern workforce.

In a comment on the prequel to this series Phil Gerbyshak said, “I agree wholeheartedly that great managers have BOTH qualities…though I know plenty of average managers who don’t have either. I’d like it required that managers have at least one half of Bennis’ qualities in order to lead a team. Is that too much to strive for?”

On day one Nii said, “Regarding the differences between a manager and a leader, I believe that the gap is closing between the two. In today’s global and technologically advanced world, managers still need to have the leadership qualities to succeed. They need to be able to take risks, inspire, innovate and challenge conventional thinking. Otherwise, they will be history.”

Day four Fred commented, “I believe to be a successful manager in today’s new work environment managers must posses the skills to be effective leaders and coaches in team oriented “open door” environments. Young employees entering the work force from High School or College do not possess the same work ethics of baby boomer’s. If managers attempt to train this new work force using the same tactics as we did in the past retention will suffer greatly. It is truly a kinder and gentler world we live in.”

I’m in passionate agreement with the consensus that managers need to marshal many so-called leadership skills if they plan to succeed today.

In a world where multiple job changes are both easy and acceptable the currency that buys loyalty isn’t money, rather it’s achieved by creating an environment that stimulates and satisfies each individual’s needs.

Finally, in a sister post over at Slacker Manager Nick McCormick says, “Too much is made of the difference between managers and leaders. I think we do it to make ourselves seem more important. “I’m a leader, not a lowly manager!””

Amen, Nick. While management is what you do, leadership is the way you think. Great management is composed of equal parts leadership and accountability. True leaders are proclaimed as such by those around them, not by themselves.

The best way to find success is to work constantly at incorporating as many to Bennis’ 26 traits as possible into your skillset and your MAP (mindset, attitude, philosophy™) and stop worrying about what you’re called.

What are your thoughts?

Your comments—priceless

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