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Archive for 2018

Ryan’s Journal: Employee Spotlight

Thursday, November 15th, 2018

https://www.flickr.com/photos/gayle_n/459995677/in/photolist-GDAFX-5Sh3U-22QV4PH-8azAqu-eLuXxh-8mgxeN-bzU1ge-e53dnM-7dtKW6-ocUhNd-7aEjx9-98hZkx-fSWdja-UWSbyQ-8s4dkj-55CDFa-9bRWqa-8d1pvE-8vsCQR-oUHssV-DF4Zbr-daLEpa-98F3e3-7oA2WP-nqE69H-WGiQJv-kyZBE-qQ4dRW-4gQoV4-23Pwz67-8FwaV6-pFcKup-noW9xC-pnHxqp-oBcKrP-hEeSgH-8Qauxe-Gb91Nw-axD7wA-HfPpb8-HcUAzE-Cnwk4N-ct9iKf-Ww8KFY-2bw315L-gz7sLG-8vtyRx-GBvEG-9bRWi4-8vsGgU

As I was going through my plans for a post this week, I realized a great one had already been written. My company promotes our employees both internally and externally. They shine a positive spotlight on my team mates and I wanted to highlight someone I work with everyday.

Below is a link to her story.

Endless Opportunities

Image credit: Gayle Nicholson

Consumer Power

Wednesday, November 14th, 2018

https://www.flickr.com/photos/dinomite/6192822061/

 

Do you care about the appalling conditions of many workplaces? Not overseas, but here, in the US?

Do you care about the impact enterprise has on the environment?

On people?

Do you fret, because you can’t DO anything?

Or can you?

Fashion has a terrible environmental report card, especially so-called “fast fashion.”

Change happens when we consumers vote with our feet and take our money elsewhere.

Fast fashion may be on its last legs. Take it from H&M, which was forced to admit in its March financial report that it had $4.3 billion of unsold inventory left hanging on its racks, along with a massive drop in sales. In fact, the Swedish company has started incinerating clothes in power plants to generate energy. When you consider all of the raw materials, chemical pollution, human labor, and transportation costs required to make just a single shirt, the scale of the waste is astounding.

Brands may seem impervious to complaints, negative press and exposés, but the operative word is ‘seems’, as Ivanka Trump learned when she was forced to shut down her fashion line.

The business seemed to be floundering: One source found that online sales of Ivanka Trump products sold on Amazon, Macy’s, Bloomingdales, and Zappos fell nearly 55% over the last year. (…) The brand was the target of a massive boycott, spearheaded by Grab Your Wallet, a movement urging people to protest the Trump family’s ethical violations by refusing to shop with retailers selling their brands.

The article made me wonder if the same approach could affect Amazon, the 8 thousand pound gorilla of ecommerce

Wait a minute, didn’t Amazon just agree to pay minimum wages to all workers?

Today (Oct. 2), he announced that he will be raising the minimum wages for his e-commerce company’s US workers to $15 an hour, a move that will affect 250,000 full-time employees and 100,000 seasonal workers.

Yes, and while it looks like a big deal, it was more in the line of self-preservation.

Earning $15 an hour isn’t likely to impress Amazon’s Prime customers, who mostly earn far more (it takes 8 hours of very hard work to pay for Prime).

But just as fashion takes a huge toll from the environment and labor, the people who deliver your packages pay an exorbitantly high price for the privilege.

For Amazon, paying third-party companies to deliver packages is a cost-effective alternative to providing full employment. And the speed of two-day shipping is great for consumers. But delivering that many packages isn’t easy, and the job is riddled with problems, (…)  Others, including several labor experts, said they felt blame should be placed with Amazon, adding that the company was pressuring courier companies to deliver more, faster. They said Amazon was profiting off cheap labor that it doesn’t have to protect because it’s outsourcing the job to companies that it doesn’t adequately supervise.

Read the article and you’ll see conditions similar, maybe worse, to those that have led to protests, boycotts and change when they’ve happen on production lines overseas.

Amazon’s response is typical.

“We have worked with our partners, listened to their needs, and have implemented new programs to ensure small delivery businesses serving Amazon customers have the tools they need to deliver a great customer and employee experience.”

Nothing about driver experience.

The problem has nothing to do with Bezos’ wealth, he earned that, and everything to do with Amazon using it’s savvy, backed by it’s power, to change the game.

So how do you get the attention of an 8 thousand pound gorilla?

The same way consumers moved the fashion industry — money.

Think of the effect if just 20% (or more) of the 100 million paying Prime members bought just two items a month from a different merchant.

There’s no question that would get Amazon’s attention.

Image credit: Drew Stephens

How to Ruin a Useful Product

Tuesday, November 13th, 2018

Typically, I don’t use this space to vent my personal rage, but I am today and the focus is Skype.

I’m also ranting late in the game, since the cause of my rant happened summer of 2017.

I kept hoping they’d fix it, which just goes to show what happens when optimism overrules common sense and experience.

It used to be great, but the ground up redesign…stinks is the most polite term I can think of.

Of course, it’s not just me, look at the 295 reviews at Consumer Affairs or The Verge article (or dozens of others), but all I read talked about their using it on their phones.

I use Skype chat on my laptop daily to work with colleagues in Russia. It’s business, not social.

I wondered why (I always wonder ‘why’.) Microsoft so totally screwed it up.

I found the answer in the Digital Journal.

As set out by The Next Web, the bulk of the criticism lies in the decision to reinvent Skype as a social-first app. Skype’s old focus on chats, calls and professional communication has been dropped in favour of building an all-out Snapchat clone for younger users.

No wonder I didn’t understand. I’ve never used Snapchat and certainly don’t qualify as a “younger user.”

Sadly, none of the updates since then have fixed anything.

You would think Microsoft would have at least some respect for their business users.

The reasoning and the action is what I would have expected from Steve Ballmer, but not from Satya Nadella.

If nothing else, you’d think they might, at least, have heard the adage “if it ain’t broke don’t fix it.”

Image credit: Logoworks

Golden Oldies: If the Shoe Fits: a Lesson from Stewart Butterfield and Slack

Monday, November 12th, 2018

 

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

This story about Slack is from 2015.

Any company that follows in Slack’s shoes still warrants major media coverage.

Sad, isn’t it.

Read other Golden Oldies here.

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here

Being a woman in tech can be a serious drawback in 2015; far more so than in the 1980s and 90s — Tinder even dumped a woman founder on the basis that the company wouldn’t be taken seriously by investors. Sadly, they may have been right.

Leave it to Slack, valued at $2.8 billion, to do things differently.

According to its diversity report released on Wednesday, 45% of all Slack managers are female, with 41% of the entire workforce having a woman as their manager. “This means that 41% of our people report to a woman who helps set their priorities, measure their performance, mentor them in their work, and who make recommendations that will impact their compensation and career growth.”  In non-engineering positions, 51% of the workforce turned out to be female. Out of the roughly 250 employees worldwide, 39% are reported to be female.

Slack is considered the fastest growing software company in history and they certainly lead  the tech pack In gender diversity.

And while their racial diversity stats are as dismal as the rest of tech they are far more actively working on changing that, too.

Here are the company’s four hiring guidelines,

  1. Examining all decisions regarding hiring/recruiting, promotion, compensation, employee recognition and management structure to ensure that we are not inadvertently advantaging one group over another.
  2. Working with expert advisors and employees to build fair and inclusive processes for employee retention, such as effective management education, company-wide unconscious bias training, ally skills coaching, and compensation review.
  3. Helping to address the pipeline issue with financial contributions to organizations whose mission is to educate and equip underrepresented groups with relevant technical skills (like Hack the Hood and Grace Hopper), as well as supporting a variety of internship programs to broaden access to opportunity (like CODE2040).
  4. Attempting to be conscious and deliberate in our decision-making and the principles and values by which we operate. Changing our industry starts by building a workplace that is welcoming to all so that a generation of role models, examples and mentors is created.

Slack is practicing what recent studies have proven; hiring women pays.

Give that some thought the next time your unconscious bias kicks in leading you to reject a candidate because she is a she.

Image credit: HikingArtist

If The Shoe Fits: How to Succeed

Friday, November 9th, 2018

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

How do you give your team the greatest chance to succeed?

By creating a supportive culture, instead of a judgmental one.

It’s not rocket science.

Just common sense.

Unless you actually believe you are Steve Jobs/Jeff Bezos/Mark Zuckerberg.

Then you can get away with acting like a jerk.

But you better be sure.

Very, very sure.

Image credit: HikingArtist

Why Vote?

Thursday, November 8th, 2018

https://hikingartist.com/2015/06/13/scaffolding-conversations/

 

Yesterday was election day of course and it was a doozie. I live in Florida and have found that it can be a bizarre state to reside in when it comes to election time.

Like most states there is a rural and urban voting divide. However, this state seems to be fairly even on that split and that results in extremely close elections.

I looked at past data for the state and it looks like 75% of eligible voters vote in the general election and around 50% vote in midterms. I am not sure what drives those numbers, but the election always comes down to less than 100,000 vote difference.

In Florida we are inundated with ads, money and agendas. I am registered independent (thinking it would spare me from phone calls, which it didn’t) and I received calls from campaigns, dozens of text messages and countless mailers.

I tend to tune it all out. I go search the info on the candidates and make a rational decision well before the election. However, I have found that Florida is anything but rational.

Depending on your leanings you believe your  guns will be taken, socialist are getting elected, migrants are being rounded up and so on. It seems that only the extreme version of both parties is presented to the public. What is funny though is when you actually listen to the candidates themselves they all seem fairly rational.

What drives us to our political camps? I know for me it was family initially; they all voted a certain way and so did I.

As I have come into my own I have learned to evaluate a candidate on their merits. Not by party or ads. Work and friends are another way. I am in tech and in an urban center. Most of my population is more left. As a result I tend to think most feel the same way. I could not be more wrong. Even in my county when you go to different areas you see a change in mentality.

Where else do you find the influence comes from? Religion and faith can drive it. Education of course. Income. I don’t have one answer but it’s obvious that it’s a cultural driver.

Now that the election is over maybe we can reach across the fence and begin mending it.

We are all in this together and have different ideas on how to get things done, but we gave value as humans.

Kindness goes a long way.

Image credit: Hiking Artist

Word Data

Wednesday, November 7th, 2018

Content marketing depends on words — the correct words — to produce the preferred response.

There are two inherent problems when choosing the best words.

Words don’t necessarily mean the same thing, or impart the same weight, even when the language is native, e.g., US and UK.

Two countries separated by a common language

An identical study was published by YouGov UK last week, and comparing the results reveals that the stereotype of Britons being less enthusiastic generally holds up – except for the very most positive words.

For the 31 words that scored below 8/10 in both countries, Britons gave 28 of them a lower average score than Americans did. However, for the nine highest ranked words Britons rated eight of them more positively.

I’ve written before on the lessons learned from those who ignored the differences.

As a wordsmith myself, I hope this information proves useful to you when you’re crafting your next message — or at the least provides food for thought.

Image credit: YouGov

Go Vote

Tuesday, November 6th, 2018

Image credit: League of Women Voters

Golden Oldies: I Hate Politics 3

Monday, November 5th, 2018

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Tomorrow is the most important election in my lifetime. I grew up a target of hate and discrimination and this election will forecast whether I’ll die in a reincarnation of that world.

Tomorrow Americans will choose between inclusion and bigotry; between acceptance and hate.

Choose carefully.

Read other Golden Oldies here.

The conventions may be over, but the rhetoric is still going strong. Did you know it’s a requirement

for politicians to have a PhD—which stands for “piled higher and deeper”— and that’s no bull. Adams and Lincoln never qualified as politicians, but both made it as statesmen.

Ambrose Bierce starts us out with a wonderful definition of politics, just so we’re all on the same page.

Politics: A strife of interests masquerading as a contest of principles. The conduct of public affairs for private advantage.

Over the years I’ve read many descriptions of politicians and Congress, but John Adams provided my favorite.

In my many years I have come to a conclusion that one useless man is a shame, two is a law firm and three or more is a congress

The next quote is from Lincoln.

Republicans are for both the man and the dollar, but in case of conflict the man before the dollar.

But times have changed and it would be more accurate to say, “Republicans are for both the man and the dollar, but in case of conflict the dollar before the man.” Of course, it applies just as easily to Democrats.

Andy Borowitz offers our final insight today. I don’t know for sure when he said it, but it’s been applicable since before I could vote.

It would be nice to spend billions on schools and roads, but right now that money is desperately needed for political ads.

(Did you miss the first two I Hate Politics? You can see them here and here.)

Image credit: Jack

Ignorance, Money — and Voting

Friday, November 2nd, 2018

A question was posted on Quora after the last election explaining that the poster had voted for Trump as a joke, was horrified that he’d won and asked how he could change his vote.

That level of ignorance seems well beyond what Socrates had in mind in his comments on voters.

 

And the image below is meant as a graphic argument against the belief some people have that their single vote doesn’t count for much.

https://www.flickr.com/photos/donkeyhotey/13493779915/

That said, don’t forget to vote!

Video credit: The School of Life Image credit: DonkeyHotey

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