Who is Your Customer?
by Miki Saxon
Customer service is a major topic these days (more on the tomorrow); as is employee retention, but do they really have anything in common?
Absolutely.
Every manager, from team leader to CEO, is also a customer service manager, because your people are your customers.
That’s right, customers.
More accurately, that makes you an ESM—employee service manager.
Why do you service your people? To
- help them achieve their full potential;
- assure high productivity;
- lower turnover; and
- create an environment that’s a talent magnet.
How do you service your people? By
- cultivating the kind of MAP (mindset, attitude, philosophy™) that truly values people and understands how important it is to manifest that;
- offering high-grade professional challenges to all your people and making sure that they have the resources and all the information necessary to achieve success;
- fostering fairness so that people know they are evaluated on their merits and favoritism plays no part; and
- always walking your talk and living up to your commitments.
What’s in it for you?
- Better reviews, promotions and raises;
- increased professional development;
- less turnover and easier staffing; and
- what goes around comes around—everything that you give your people will come back to you ten-fold!
Flickr image credit: Angela Archer
