My regular readers know that normally Wordless Wednesday is truly wordless, but all good rules have exceptions and flexibility is a virtue.

The video is a great example of how an innovative combination of socially unacceptable food and a culture of exceptional customer care turned a restaurant into a destination and a major hit with people who aren’t intimidated by the food police. Heart Attack Grill here we come! (Good grief, a reason to go to Chandler, Ariz.)

Watch CBS Videos Online

That’s innovation you can eat, now for innovation you can drive.

Honda has a culture that’s known to not just tolerate failure, but to celebrate it. It’s an approach that other companies would do well to emulate.

Take a look at Failure: The Secret To success and listen to what Honda’s own people have to say.

(Hat tip to Robert Farago at The Truth About Cars for this connection.)

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Image credit: CBS News

This entry was posted on Wednesday, January 14th, 2009 at 5:30 am and is filed under Culture, Innovation, Just For Fun, Leaders Who DO, Wordless Wednesday. You can follow any responses to this entry through the RSS 2.0 feed.
Tags: CBS News, culture of innovation, Failure: The Secret To success, Heart Attack Grill, Honda, Robert Farago, The Truth About Cars, Wordless Wednesday, ww
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