Cleveland Clinic: good guys or good spin?
by Miki SaxonI’ve written several posts focusing on healthcare, starting with the newest way to screw the un/under insured (which I sincerely hope you’ll forward to your federal and state politicians), a series focusing on why US healthcare is an oxymoron and one on doctors’ conflicts-of-interest, so it’s nice to be able to offer up the story of a large medical organization that seems to do it if not right, better than many.
In an interview (free registration) with two senior McKinsey people, Cleveland Clinic’s CEO Delos “Toby” Cosgrove covers a wide range of topics focusing on current and future healthcare.
For those who aren’t aware, Cleveland Clinic is one of the 500 pound gorillas in healthcare with annual revenues in excess of $4.4 billion and more than 37,000 employees, although “some observers believe that a number of these physicians have a conflict of interest.”
Cosgrove himself holds more than 30 patents and “is not your usual executive; he spent 30 years at the clinic as a cardiac surgeon before being promoted to CEO, in 2004.”
Cosgrove’s focus is on prevention, education, transparency and accountability.
He tends to focus on the stuff he can actually do something abut, as opposed to that which he can’t.
“The things that I do have control over—the culture of the organization, a few strategic decisions, and probably most important, the selection of people—I do worry about. It’s not very hard to decide if people are bright enough to fill a role, but if they don’t have the cultural fit or the work ethic, they just won’t last here.”
Do you have direct or close experience with Cleveland Clinic?
Would you go there if you could?
Your comments—priceless
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