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Archive for July, 2017

Ryan’s Journal: Perhaps We Could Bring More Love To The World

Thursday, July 13th, 2017

https://www.flickr.com/photos/149902454@N08/34776732853/

This past week has been a whirlwind for me. My wife and I had our third beautiful baby girl and as a result I am sleeping less than the required 11-12 hours that I prefer.

My wife has handled this whole event with grace and I have been humbled by the respect I have for her.

Those of you may already know, but if you don’t, I have three girls now. It’s a true joy and I feel privileged and honored to have them in my life.

Being a parent can be tough today. There is a lot of pressure to be on top of the right trends, expand your baby’s horizons and ensure you’re not feeding them the wrong foods.

Of course all of this is captured on social media for the chance for the world to judge in realtime. What a time to be alive!

I say all of that a bit tongue I cheek as there are some things I have learned as well.

Mark Zuckerberg posted a stat today that towns that have a disproportionate amount of men to women have higher crime rates.

I say that to highlight something that comes from being the father of three girls, love. It is unfiltered and abundant.

If I am having a bad day I can walk in my door and be surrounded by girls that just want to hug me and spend time. Now this is more of a personal lesson but I believe it can be expanded to the business world.

If you look at the latest company scandals you tend to see some common threads. Hyper masculinity, extreme competition and a zero sum attitude towards life.

These tend to be hallmarks of a male dominated organization that lacks balance.

This post is more about observations than solutions.

My observation in my personal life is that the unfiltered love helps me to try and be my best self. It also builds up self esteem which leads to more creativity, problem solving and so on.

Perhaps if we incorporate that trait, love, into our daily lives it will have a profound effect on those around us.

I may be saying things that have been said before, but all I can share is my experience and try to build upon it.

Image credit: Hamza Butt

Culture On Purpose

Wednesday, July 12th, 2017

https://www.flickr.com/photos/richardofengland/6788829651/

Back in 2013 I wrote a post about intentional culture quoting Quicken Loans CEO Bill Emerson.

“If you don’t create a culture at your company, a culture will create itself. And it won’t be good. I sometimes hear people say ‘We don’t have a culture at our company.’ They have one. But if it hasn’t been nurtured, if no one has spent on any time on it, you can assume it’s the wrong culture.”

It’s well recognized that good culture doesn’t just happen — it requires conscious intention from day one and never ending vigilance ever after.

Sustaining culture requires a tough stance on hiring and a willingness to walk away from candidates who aren’t aligned with and enthusiastic about your culture.

However, no amount of vigilance and effort assures that the resulting culture will be what is termed ‘good’.

Whether the intentioal from the top or is allowed to rise from the ranks, the culture will reflect the values of the source and will be propagated by attracting candidates with similar values.

Uber’s bro culture reflects Trvis Kalanick’s values.

Zappos reflects Tony Hsieh’s.

For a great read on intentional culture and how to do it, check out Making Culture a Tangible Metric by Eric Blondeel and Moufeed Kaddoura, co-founders of ExVivo Labs.

Hat tip to the CB Insights newsletter for sharing this article.

Image credit: Richard Matthews

Ducks in a Row: Jerks and “Culture Fit”

Tuesday, July 11th, 2017

https://www.flickr.com/photos/forsterfoto/168970168/Although both articles I refer to are aimed at startup founders, I believe they are applicable to bosses at any level and in any company.

First, no boss ever accomplished their goals by being a jerk.

As Bob Sutton explains in The Asshole Survival Guide, treating people like dirt hurts their focus and saps their motivation. (…)  In the podcast, Reid [Hoffman] describes his test of a great culture: Does every employee feel that they personally own the culture?

Most jerks point to Steve Jobs to justify their actions, but consider how much more he could have done if he had been a better leader/manager.

It’s hard to find any boss who doesn’t recognize that culture is the most critical element in a company’s success.

However, what “culture” is has been twisted and warped out of all recognition.

These days “cultural fit” is the excuse of choice to indulge whatever biases, prejudices, and bigotry moves the hiring boss.

So, what does cultural fit really mean?

To answer that you have to understand what culture really is.

Culture is a reflection of the values of the boss.

Values have nothing to do with perks, food, or office buildings and everything to do with attitudes such as fairness, merit, transparency, trust, etc.

The point of cultural fit is to hire people whose personal values are, at the least, synergistic with the cultural values of the company.

Period.

That means that if the boss is biased, bigoted or a jerk, they will hire people who have similar values.

Image credit: Matthias Forster

Reading To Grow

Monday, July 10th, 2017

We’re halfway through the year, which makes it a good time to take a step back and objectively consider how well you are doing achieving your personal growth goals for 2017.

We, the authors of the following, all hope that the monthly Leadership Dev Carnival provides you with different perspectives, ideas approaches, and tools to move forward.

Here is July’s wisdom.

Anne Perschel of Germane Coaching and Consulting provided Leadership Manifesto – Why You Need One and How to Get Started. Anne writes, “Your leadership manifesto ensures you stay the course in challenging times and focus on what’s most important at all times.” Find Anne on Twitter at @bizshrink.

Beth Beutler of H.O.P.E. Unlimited provided Four Types of Virtual Assistance. Beth explains four different models of virtual assistant services and provides suggestions for finding a good VA fit. Find Beth on Twitter at @bethbeutler.

Bill Treasurer of Giant Leap Consulting provided How to Choose a Great Mentor. Bill recaps, “Having a good mentor can take you far in your leadership journey. Learn what traits to look for in a good mentor.” Find Bill on Twitter at @btreasurer.

Chris Edmonds of the Purposeful Culture Group contributed Culture Leadership Charge: Don’t Bump the Fishbowl. In this post, Chris introduces “three steps to serving, validating, and celebrating employees’ ideas and contributions every day.” Follow Chris on Twitter at @scedmonds.

Dan McCarthy of Great Leadership provided Leadership Tips from Mankind’s Best Friend, the Dog. Dan recaps, “This lighthearted guest post from Dr. Garry McDaniel gives us 7 leadership tips learned from mankind’s best friend, the dog!” Find Dan on Twitter at @greatleadership.

Dana Theus of InPower Coaching contributed How Long Should You Stay At Your Job?. Dana writes, “No matter how well matched you and your job are at first, every employer and every person reach a point where it’s time to reconsider or renegotiate you agreement in order to support your continued growth.” Find Dana on Twitter at @DanaTheus.

David Grossman of The Grossman Group shared The Four Fs of Feedback. David writes, “If you were to give yourself a grade for how effective you are at giving feedback, what grade would you choose? Many of the executives I work with are brutally honest and give themselves an F. Move from an F to an A with the Four Fs of Feedback” Discover David on Twitter at @thoughtpartner

Jane Perdue of The Jane Group provided How to develop deep diversity with 9 learning styles. Jane shares, “Insightful guest post from author and coach Kay Peterson that guides leaders in increasing diversity by leveraging nine ways that people learn. Processes shared give leaders and their entire team a model they can use to understand and appreciate everyone’s strengths and differences.” Find Jane on Twitter at @thehrgoddess.

Jesse Lyn Stoner of Seapoint Center provided How to Recognize a Leader. Jesse summarizes, “How do you recognize a leader? Hint: It’s not because of their title.” Find Jesse on Twitter at @jesselynstoner.

Jim Taggart of Changing Winds provided Leading in a Virtualized World: 10 Traits of a Cyber Leader. In the post, Jim explains, “To be a true Cyber Leader requires a strong and sustained commitment. Technology is proving to be a powerful enabler to bringing people together from around the globe. While Cyber Leadership brings with it exciting opportunities for personal growth, it’s also accompanied by certain challenges.” Find Jim on Twitter at @72keys.

Joel Garfinkle of the Career Advancement Blog submitted Four Solutions if You’re Feeling Overworked and Underappreciated at Work. Joel shares: “If you’re feeling overworked and underappreciated at work, you’re not alone. It’s easy to begin to feel bitter and resentment toward your job. But, there are things you can do to change how you feel.” Discover Joel on Twitter at @JoelGarfinkle.

John Hunter of Curious Cat submitted Technological Innovation and Management. John recaps: “Technological innovation brings great opportunity for improving results and our quality of life.  But transforming potential benefits into real results comes with many challenges.” Discover John on Twitter at @ajohnhunter.

Jon Mertz of Thin Difference submitted The Need for More Sadness, Less Anger. Jon shares, “Anger rises, stifling collaboration. We need more sadness and less anger. From our sadness, we renew our focus on fulfillment rather than happiness.” Discover Jon on Twitter at @thindifference.

Jon Verbeck of  Jon Verbeck contributed Business Owner Mistake: The Basic Profit Model is Not Leveraged Link:. In this post, Jon shared how slight improvements over many transactions can have a huge impact. Follow Jon on Twitter at @jonverbeck1.

Julie Winkle-Giulioni of Julie Winkle-Giulioni provided The FUEL that Propels Today’s Organizatons. Julie recaps, “In today’s business environment, only the most energized organizations and individuals will be prepared to power forward toward that ever-moving finish line. And the key to high quality results is high-quality FUEL (in the form of feedback, an understanding what’s most important, and a culture of experimentation and learning).” Find Julie on Twitter at @julie_wg.

Karin Hurt of  Let’s Grow Leaders contributed Before You Forget, Stop and Do This Immediately. In this post, Karin explored this question: “Who consistently takes the time to sweat the small stuff so you don’t have to?”. Follow Karin on Twitter at @letsgrowleaders.

Ken Downer of  Rapid Start Leadership contributed Leader Isolation: 6 Ways to Conquer Loneliness at the Top. Ken summarizes, “The challenges and responsibilities of leadership can sometimes leave us feeling isolated and lonely.  But leading well doesn’t mean you have to become a hermit.  In fact the opposite is true – the higher you rise, the more important your connections become.  These six approaches to getting connected can help you find friends while improving your effectiveness as a leader.” Follow Ken on Twitter at @rapidstartldr.

Linda Fisher Thornton of Leading in Context  shared 4 Connected Trends Shaping the Future of Leadership. Linda recaps: “The greatest challenge leaders face is keeping up as the bar continues to be raised. Adaptability is no longer just a competitive advantage. It’s an ethical imperative” Find Linda on Twitter at @leadingincontxt.

Marcella Bremer of Leadership and Change Magazine provided How Do I Relate to Others? . Marcella recaps, “Martin Buber states there are two different ways of being in the world: the I-it or I-thou way. I-it means that I am a person – but I see other people as objects or means to my ends. I-thou means that I see you as a person, too. You are equal and I acknowledge your humanity. These two ways profoundly influence how you relate to others and, thus, the results you achieve. How do you relate to others?” Find Marcella on Twitter at @marcellabremer.

Mary Jo Asmus of Aspire Collaborative Services, LLC provided How to avoid starring in your own drama. Mary Jo recaps, “Leaders often create their own drama, and then take the starring role. Here are some ways to avoid getting caught up in your own drama.” Find Mary Jo on Twitter at @mjasmus.

Miki Saxon of MAPping Company Success contributed Ducks in a Row: Educating For The Future. Miki writes, “There is a sad result from the current intense focus on STEM curriculum, with enterprise pushing its own short-term hiring agenda, and media hype that a tech career is the be-all and end-all. The real role education must play in a future of unimaginable careers that AI can’t do ends up being ignored.” Discover Miki on Twitter at @optionsanity.

Michael Lee Stallard of the Connection Culture Group contributed 3 Practices to Improve the Contributions of Your Core Employees. He writes, “Core employees comprise the majority of the workforce, yet are often overlooked. Here are three ways to engage the group that is critical to every organization’s success. ” Discover him on Twitter at @michaelstallard.

Neal Burgis of Burgis Successful Solutions submitted Leaders Encouraging Creative Risks. Neal recaps, “How can a leader experiment and foster risk taking?The idea is not to run out and take any risk. Think about how you want to take the risk you need on a small scale first. Test it out before taking a bigger leap with a bigger risk.” Find Neal on Twitter at @exec_solutions.

Paula Kiger of Big Green Pen provided A Late Cleanup. Paula recaps, “Making a decision to stop procrastinating on a long-overdue ‘cleanup’ ended up providing a physical and mental lift.” Find Paula on Twitter at @biggreenpen.

Randy Conley of Leading With Trust shared We Don’t Have a Crisis of Trust – We Have a Crisis of Untrustworthy Leaders. Randy writes, “The statistics on the state of trust in our world are dismal. Yet Randy Conley believes the core issue isn’t with trust itself, but with untrustworthy leaders of our organizations. In his post, We Don’t Have a Crisis of Trust – We Have a Crisis of Untrustworthy Leaders, Randy shares the four characteristics that define trustworthy leaders.” Find Randy on Twitter at @randyconley.

Robyn McLeod of Chatsworth Consulting submitted Your Strengths Can Hurt You. In this post, Robyn shares four easy tips to avoid having your strengths turn into derailers. Discover Robyn on Twitter at @thoughtfulldrs.

Shelley Row of Shelley Row provided Perfect is Over-Rated. In the post, Shelley encourages leaders to stop fixating on what’s wrong in order to really appreciate the fact that the majority of things that are right. Find Shelley on Twitter at @shelleyrow.

Susan Mazza of Random Acts of Leadership provided The Secret to Getting What You Want. Susan explains, “There’s a saying that, if you don’t know where you are going, any road will take you there. The same applies in life and business. Knowing what you want, and how to get it, is the key to being in the driver’s seat of your life, your career, and your business.” Follow Susan on Twitter at @susanmazza.

Tanveer Naseer of Tanveer Naseer provided How Failure Taught Me To Become A Better Listener. Tanveer says this post is the story of one leader’s failure reveals a powerful lesson on the importance of effective listening to leadership success. Follow Tanveer on Twitter at @tanveernaseer.

Wally Bock of Three Star Leadership provided Lessons From My Father’s Reading Plan. Wally recaps, “You’ll get more from your summer reading if you have a plan. Here’s how my father did his.” Find Wally on Twitter at @wallybock.

If The Shoe Fits: A Golden Product For A Golden Market

Friday, July 7th, 2017

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

5726760809_bf0bf0f558_mLooking for a product idea?

One that has a targeted market of 100 million, with proven disposable income?

Saturday Night Live has a suggestion, but, since Jeff Bezos is aging, Amazon will probably beat you to it.

Image credit: HikingArtist, video: SNL

Ryan’s Journal: Veteran Culture

Thursday, July 6th, 2017

Folks, I thought it fitting to have something veteran related as America just celebrated Independence Day. While the holiday itself is about the founding of the country, I think we can all agree that the actions of the men and women who fought helped secure the independence. 

My goal here is to not make this a political blog, but sometimes folks who I respect speak out and I like to highlight them. 

I had the privilege to read “Tribe” recently and found the book to share a perspective on PTSD and culture that I had not heard before.

I may have shared in the past, but when I was a younger man I served in The United States Marine Corps. In that capacity I lost several Marines while on patrol in Fallujah, Iraq and it’s still something I keep with me.

With that said, I am fortunate not to suffer any serious effects, physical or mental, but I found the book to be a breath of fresh air.

I say all of this to say that Junger is well respected in the community and a voice of reason.

Below my post Junger is quoted as stating the current divisive political environment is causing moral injury on the troops. Moral injury could be very true. In the current conflicts young men and women are thrust into confusing situations that have no clear objective.

 For us, we had to contend with the so called enemy, but also the locals; all while trying to explain that we were there to provide peace (while holding them to the gun).

It was confusing and as an introspective guy I had a hard time rationalizing what I was doing. My response was to just not consider the socio-political ramifications and focus on the day at hand. 

What Junger says though is true in my opinion. As politics have become more divisive, it is tough for the folks in harm’s way to truly believe in the cause. The homeland is secure and we fight most wars now for no clear reason. 

One takeaway from Junger’s book about PTSD I found can be applied by anyone.

He says we should embrace veterans, but not in such a way that you isolate them. Most veterans do not want adulation and praise, they just want mutual respect and the ability to remember, but not dwell. 

I have included the full text of his interview below

An award-winning journalist says people who claim Trump isn’t their president hurt US troops

Sebastian Junger has a message for lawmakers: the partisan warring of politicians in Washington DC is hurting the American military more than they realize.

“Unity is all soldiers have when they face the enemy, and you must do everything in your power to make sure that it is not taken away from them,” the noted war journalist and author, who has written and directed extensively on war, told members of the House Veterans Affairs Committee during a hearing on post-traumatic stress disorder on June 7.

Junger used the opportunity to rail against the toxic influence of partisan politics among the armed forces.

“When it became fashionable after the election for some of my fellow Democrats to declare that Donald Trump was not their president, they put all of our soldiers at risk of moral injury,” he told lawmakers. “In order for soldiers to avoid something called ‘moral injury,’ they have to believe they are fighting for a just cause. And that just cause can only reside in a nation that truly believes in itself as an enduring entity.”

The issue isn’t just about the unusual nature of the Trump presidency, or Democrats’ resistance to it. “When Donald Trump charged repeatedly that Barack Obama [ …] was not even an American citizen, he surely demoralized many soldiers who were fighting under orders from that White House,” he said.

Junger, whose career as a war reporter began covering the Kosovo genocide in the 1990s, most recently penned a book called         “Tribe” in which he wrote about the fractionalized America that troops face when they return home.

“For the sake of our military personnel, if not for the sake of our democracy, such statements should be quickly and forcefully repudiated by the offending political party,” Junger said.

“If that is not realistic, at least this committee — which is charged with overseeing the welfare of our servicemen and women — should issue a bipartisan statement rejecting such rhetorical attacks on our national unity.”

The military, which serves the president as its commander-in-chief, has become increasingly politicized in recent years.

The Center for New American Security reported a trend of more politicization of the military’s ranks by observing speeches given by retired generals at both Republican and Democratic national conventions in 2016.

What’s more, a study by the National Defense University found that more military personnel are sharing their political views on social media.

After surveying 500 West Point cadets and active duty officers, the report found that 75% of respondent said that they had seen their contemporaries shared political links on their personal social media accounts on sites like Facebook and Twitter.

In “Tribe,” Junger writes, “Soldiers all but ignore differences of race, religion and politics within their platoon.”

Read the original article on Task & Purpose.

Image credit: Sebastian Junger

Uber Suicide?

Wednesday, July 5th, 2017

https://www.flickr.com/photos/jeepersmedia/9698637692/Have you noticed that Uber-frenzy has eased off? It’s a nice change to see other lead stories taking its place.

The most valuable private company in the world is definitely at a crossroads.

There is one thing that’s definite and that is that without new leadership that can staunch the blizzard resignation at all levels, galvanize the troops, lead the change to a radically new culture, and keep all the wheels turning in sync Uber easily could fall from its vaunted position.

In short, the new CEO needs to be someone with a sterling reputation, a string of high profile successes, and a believable visionary who people will trust.

Is that how you would describe Marissa Mayer?

The last thing that Uber needs is someone who defends Kalanick and seems to excuse what happened.

“I count Travis as one of my friends. I think he’s a phenomenal leader — Uber is ridiculously interesting.”

Mayer, who may be campaigning for the Uber CEO role, added: “I just don’t think he knew. When your company scales that quickly, it’s hard.”

Mayer went on to say that Uber was going through the same kind of thing Google went through when Eric Schmidt was brought on as CEO to help founders Sergey Brin and Larry Page.

But Mayer is not Eric Schmidt; in fact, her two main qualifications seem to be being female and buddies with Arianna Huffington.

Of course, there’s a long way to go and a number of other names being bandied about.

If she is hired I’m sure the investors will be excited to watch Uber take the same path as Yahoo.

Image credit: Mike Mozart

Ducks in a Row: Filler Word Help

Tuesday, July 4th, 2017

https://www.flickr.com/photos/44412176@N05/4197328040/Yesterday I cited John Mackey’s town hall speech as an example of poor communication, even at ­CEO level.

Saturday Business Insider was kind enough to post this video on how and why to stop using filler words, especially in a professional setting as you can clearly see in the transcript of Mackey’s speech.

Not motivated? Then focus on the fact that filler words make you sound dumb.

Image credit: gorfor  

Golden Oldies: Hiring Newbies

Monday, July 3rd, 2017

It’s amazing to me, but looking back over more than a decade of writing I find posts that still impress, with information that is as useful now as when it was written.

Golden Oldies are a collection of what I consider some of the best posts during that time.

I wrote this post four years ago; the problem wasn’t new then and its gotten progressively worse since.

People today, not just Millennials and not all Millenials, don’t communicate well. People at all ages and levels, including CEOs are poor commicators — and if you doubt that, take a look at Whole Foods CEO John Mackey’s speech at the town hall meeting after the Amazon acquisition. Written communications aren’t much of an improvement, even ignoring grammar and spelling errors, they often have little clarity, flow, or even coherence.

Texting has resulted in still worse writing, especially as people disperse with details like capital letters that can totally change the meaning.

“Capitalization is the difference between helping your Uncle Jack off a horse and helping your uncle jack off a horse.”

And thanks to the overall focus on STEM education you can expect it to get even worse.

Read other Golden Oldies here.

http://www.flickr.com/photos/evoo73/9140462500/Do you groan at the thought of having to hire and manage new-to-the-workforce people?

Do you wonder what’s wrong with today’s college graduates?

If so, remember two things.

  1. The problems are not a product of your imagination.
  2. You are not alone.

Multiple studies find the same problems I hear first-hand from managers.

“When it comes to the skills most needed by employers, job candidates are lacking most in written and oral communication skills, adaptability and managing multiple priorities, and making decisions and problem solving.”  –special report by The Chronicle of Higher Education and American Public Media’s Marketplace

“Problems with collaboration, interpersonal skills, the ability to deal with ambiguity, flexibility and professionalism.” –Mara Swan, the executive vice president of global strategy and talent at Manpower Group

What’s changed?

Helicopter parents, crowdsourced decisions, me/my world focus, and the constant noise that prevents thinking.

The result is that many new hires require remedial actions from already overloaded mangers that go well beyond the professional growth coaching that typifies the best managers.

Flickr image credit: evoo73

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