If you follow Ryan’s Journal on Thursday you know that he’s been interviewing for a new position. (If you aren’t familiar with Ryan you can learn more about him here.) Last week he wrote about red flags and deciding factors.

As a Millennial and former Marine Ryan, is extremely sensitive to culture and that’s been number one on his list of wants, including challenge, learning, growing, making a difference, respect, team, etc., and all the normal stuff, such as compensation and benefits.

He has been interviewing for more than a year, both local and remote positions, and finally found it all in a local company called Spatial Networks.

The company builds geospatial intelligence products. Founded in 2000, it has survived the dot com bust and the 2008 financial meltdown, which says a lot about its management.

When Ryan called he was so excited about the company he was practically bouncing. He raved about the people, the culture and said the perks were unbelievable.

What constitutes “unbelievable” to a young married 30-something with 3.5 kids and a mortgage?

Benefits & Perks

Spatial Networks, Inc. continually invests in its employees, and nowhere is this investment more evident than in our employee benefits, development and enrichment program offerings.

Financial security

In addition to competitive pay and performance-based incentives, you’ll receive 100% company 401(k) match up to the IRS maximum (and are fully vested at eligibility), company stock options, and robust life insurance coverage (3x your annual salary).

Complete health

Spatial Networks covers 100% of medical, dental, and vision plan premiums for you and your family. We also offer short- and long-term disability, an Employee Assistance Program (EAP), 24/7 nurse line with care coordination and mental health programs, and on-site gym membership.

Life balance

We love what we do, but work isn’t everything. With flexible work hours, maternity/parental leave, and generous, tiered paid time off (PTO) and flex-time, you can devote time to the things (and people) you cherish most.

Continuous growth

At Spatial Networks, you’ll learn from some of the most talented, passionate software developers and geographers around and receive professional development and training (plus internal career growth/acceleration).

Happy workdays

Enjoy a fast-paced, fun and collaborative environment, a visible and responsive HR department, company-paid parking in downtown St. Petersburg, and all the fresh-ground coffee you can drink!

This is from a follow-up email Ryan sent.

Very profitable and they are growing. Plus the benefits are insane. I receive 4 weeks vacation to start. 100% payout of all medical premiums for me and my family (I was paying 20K annually before) and I also receive 100% match on my 401K up to the max which is $18,500 per year.

(Note Ryan’s compensation jumped $20K just based on the medical premiums he no longer pays.)

I call these adult perks, plenty of coffee, but no food. Unlike so many perks at companies such as Google and Facebook, none of these are designed to encourage people to stay at the office or build their lives around work.

Image credit: Spatial Networks

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

You can not imagine the thrill when I see the stuff I passionately believe in mirrors the beliefs of people I hold in high regard, such as Fred Wilson, who knows and has experienced far more than I ever will. It’s a definite high.

Read other Golden Oldies here.

A few days ago Fred Wilson wrote about the importance of culture and fit.

Some entrepreneurs and CEOs buy into “hire the best talent available” mantra. That can work if everything goes swimmingly well. But as I said, it often does not, and then that approach is fraught with problems. The other approach is hire for culture and fit. That is the approach I advocate.

That’s the same approach I’ve advocated for decades.

What many forget is that “the best talent available” refers to whoever will perform best in your culture as part of your team and focus on your company’s success.

Too many founders, CEOs, other execs and even lower level managers seem to hire for bragging rights instead.

I wrote about hiring and culture here last Sept and included a link to an article I wrote for MSDN way back in 1999 that explained how to use your culture as a screening tool when hiring.

I’ve always told clients that the fastest way to success is to always hire the right person at the right time and for the right reasons.

Good hiring is like cooking Chinese—80% of the time used is spent prepping and the balance doing.

There really are no shortcuts; especially not hiring other people’s stars.

Not to sound self-serving, but I’ve been surprised at how closely the ideas I’ve always believed in parallel Wilson’s thoughts.

Image credit: HikingArtist

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

The mindset many founders look for. Sadly, they aren’t the only ones.

Can AI analyze MAP as well it does other qualifications?

Image credit: HikingArtist, Unknown, very old Dilbert

I recently made a career change that, so far, has been extremely positive.

I have been in the tech space for some time and enjoy it. However, I think I carry a bit of baggage when I go to new companies.

By that I mean I have had employers in the past who were truly miserable to work for. I dreaded going in each day and my motivation was very low.

When I look at new companies I tend to carry that frame of reference with me as I interview. I consider the culture, how would I like the boss, how do people act in the office?

I have been interviewing for a few months now, at a variety of companies, and I have seen a few that make me want to run!

I’m in sales and whenever I hear a company say that they don’t have a process in place and just want somebody who’s hungry, I think red flag.

Obviously you want to be engaged and hard working in sales, but I have found that organizations that have no formal process in place are just flying by the seat of their pants.

It’s hard to define success, there is little support for you and if you don’t hit your numbers you are out right away.

I also spoke with a company that recently received an influx of VC money. As a result they have hired 70+ sales people all at once. Big red flag! How do you manage that? What metrics are defining success? How many people are on quota? None of that could be answered, so I stopped that interview process right away.

At the end of the day I found a company that is doing some really cool things in the GIS space. They are growing, own their IP, have a huge customer base and the co-workers are truly kind and passionate about their roles and product.

The benefits were awesome, but at the end of the day I asked myself, could I be here for 8 hours a day and still want to come back the next day?

For me the answer was yes.

Image credit: Bs0u10e0

Hiring is one of the things where the “move fast and break it” mantra can cause real damage, including blowing product release schedules and, in extreme cases, blowing holes in your team or even destroying it.

A couple of yesterday’s links offered ways to avoid the Peter Principle when hiring, here are some others.

1. Analyze your openings and identify the attitudes needed to perform and be successful in your company, not the experience. Just because they have held a similar position previously doesn’t mean they did it well. And even if they did, the ability may not carry over with a different boss and/or culture.
2. Interview for attitude above experience and don’t rule out someone who hasn’t held a similar position — at some point every boss became one via promotion.
3. Managing is composed of various skills; in that respect it is no different than any other specialty, such as engineering, marketing or finance. Supply training/coaching to anyone promoted to management; nobody is born knowing how, nor is it taught particularly well in college.
4. Find ways to reward exceptional effort beyond promotion to a position that isn’t aligned with ability and interests. When people know there are financial/prestigious alternatives to management they are more likely to speak up when offered a promotion they don’t really want. The image above shows one approach that has been successful in technical and nontechnical fields, because the compensation between pairs is equal on each level.

As in most cases, to change results, change how you think.

Image credit: RampUp Solutions

Yesterday I mentioned the Peter Principle, by Laurence J. Peter, a prominent Canadian education scholar. It prompted a call from a young (23) friend asking how accurate it is now, considering it was written nearly 50 years ago .

It wasn’t that “Ben” disagreed with the premise, especially considering his boss, he just thought that there should be more current information.

And there is. So for Ben and others who wonder, here are links to more current information and research in chronological order.

First is Bob Sutton’s marvelous foreword written for the Principle’s 40^th anniversary edition in 2009.

My father loved The Peter Principle because it explained why life could be so maddening—and why everyone around you seems, or is doomed to become, incompetent.

Second, in August, 2014, from Rob Asghar, a good, somewhat depressing, overview of the book, along with a few words of hope.

We’re human, in the end. The Tony Robbins types try to sell us the life-hacks, the superfood diets, the meditation techniques and the mantras to transfigure us from mortal to immortal. That only sets us up to fail in a different and delusional way.

Next, in December, an article in HBR looked at the Principle from the other side — and it only took ten years to happen.

This seems surprising since of course every manager is a subordinate as well. And indeed in The Subordinate’s Predicaments, Case Western Reserve management professor Eric Neilsen and then-doctoral candidate Jan Gypen make that point explicitly.

In April this year, Rodd Wagner described research that proved the Principal was indeed real and ways to circumvent it. Although the research focuses on sales, it is applicable to any career field.

Three professors – Alan Benson of the University of Minnesota, Danielle Li of MIT and Kelly Shue of Yale – analyzed the performance of 53,035 sales employees at 214 American companies from 2005 to 2011. During that time, 1,531 of those sales reps were promoted to become sales managers.

I hope this info (and I’m sure there is plenty more for the searching) is useful to Ben and all those like him, who are either struggling with a very real Peter Principle boss or working hard to avoid becoming one.

Image credit: Barnes and Noble

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

How do you hire? What do you focus on? What carries the most weight with you? How do you decide what is most relevant to your situation? Do you look hardest at what they’ve done or concentrate on what they could do in the future. And the key question, is your approach successful?

We’ll explore these ideas further this week.

Read other Golden Oldies here.

Dan McCarthy had a terrific post on why choosing leaders is a gamble—be sure to read the comments.

We see the idiocy of assuming that past performance is always a good predictor of the future all the time, but it seems especially true at senior levels.

First, there is the penchant for identifying ‘high potential’ starting in kindergarten and providing lots of extra training and coaching, while ignoring those who may be late bloomers or less obvious (read quieter).

Then there’s the Peter Principle, which is not only alive and well, but functioning even more efficiently today than it was when Laurence J. Peter first described it back in 1970.

We relish looking at the past to predict the future, thus choosing to ignore all extenuating circumstances and surrounding factors that played a role in the person’s performance.

We forget, or ignore, that

• one manager’s star is another manager’s bomb;
• the skills needed to take advantage of an economic expansion are very different from those needed in a downturn; and
• turmoil or an ongoing crisis in a person’s personal life often impacts their performance at work.

Last, but not least, we need to get over our love affair with the idea of the hero-leader who, with a wave of the hand, can part the seas and eliminate obstacles.

Image credit: Valerie Everett on flickr

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

Early this year I wrote Convenience is Killing Creativity and today is a sort of follow-up to that post.

A few days ago another story popped up condemning tech’s fixation on “easy to use.”

These days, the gold standard for tech is whether or not it’s “easy to use.” (…) So easy a five-year-old could do it. That is a nice ideal.

But simplicity comes at a cost, and five-year-olds are not very smart. A simple tool is, by definition, inflexible. Software that boils everything down to one button needs to make a lot of assumptions about what the user is trying to do. If you don’t agree with those assumptions, too bad.

Too bad is right.

While the author was focused on software programs, assumptions are found everywhere.

I hate those assumptions. Windows 10 doesn’t like how I personalize my computer, so it just goes ahead and changes everything back to what some damn 25 year old thinks it should be.

And it’s not just software.

Surveys and questionnaires are terrible, especially those in healthcare.

Even multiple choice offers absolute choices, with little flexibility; how often have you seen ‘sometimes’?

The problem is that, for most of us, true answers are more nuanced.

Sure, sometimes the nuances and subtleties don’t really matter, but too often they make the difference between an accurate picture and one that is distorted, or, at the least, blurred by the creator’s bias (as opposed to one’s own).

Bottom line: tech dumbs us down with “ease of use” and everyone limits us with lack of choice.

Image credit: HikingArtist

I have been exploring a few options lately when it comes to my career. While I am not unhappy with my current role I realize that the potential elsewhere is greater.

This has led to some interesting thoughts as I look into different companies and teams. It is almost like a career day at school, you sit there to hear about different paths and imagine yourself in the role.

I read an article one time that stated its hard for a company to convey culture during the interview process, instead, they lead with salary and benefits.

This makes sense to a degree, but as a candidate, you end up dealing with asymmetric information. Sure there are sites that give job reviews but we all know that when you really dislike a job you will write a review. Lukewarm about the whole thing? Probably not writing a review one way or the other. So how can we overcome this information gap?

As I have matured a bit in my career (mature is loosely defined, by the way) I have started resorting to reaching out to a trusted friend or business acquaintance. I like to hear about their personal experiences and their viewpoints.

One way I do this is by reaching out to those I respect via LinkedIn or on the phone. I prefer hearing someone describe something and listen to their tone while they say it.

Why do I do this? If I trust someone then I feel that they will have my best interests in mind.

If I reach out to a random site online that have company reviews, then I really do not know if they have my best interests in mind. They could be bitter or they could just have an employer encouraging positive reviews.

How do you evaluate?

Image credit: Hiking Artist

Even if your sights are set on a goal far beyond $85 million in revenue (not valuation), you would be wise to take a lesson from Michael Kiolbassa, whose product you’ve probably eaten more than once.

Grandson of the founder, Kiolbassa wasn’t prone to delegating. He did listen to advice from a wide range of pundits and was prone to “management by bestseller.”

Until, that is, the company was blindsided with a giant cost increase that should have been forecasted, but wasn’t.

For years, he saw his role as the solver of all problems. That’s what he’d learned from his dad, who would even fix the machinery. “I’m the production guy,” Michael explained to a consultant in 2010. “I’m the sales guy. I’m the culture guy. I’m the guy.”

“Is it working for you?” the consultant asked.

“No, it’s not.”

That’s when things changed and he started delegating.

Sales soared as did production, but not in concert, so the losses almost killed the company.

That’s when Kiolbassa was introduced to open-book management, which he embraced, with a quarterly bonus incentive for everybody, and everything changed.

“I got everybody together, shared the financials in detail and showed them just how much money had been lost,” says Michael. “They had no idea.” (…) Posted in Spanish as well as English, the financial displays let everyone track whether the company is likely to pay a quarterly profit-sharing bonus

And that’s the key that most CEOs don’t get.

There is a wealth of information at every level within every organization, not just from those with fancy titles, if you are willing to listen.

“Suddenly,” says Michael Johnson, a Kiolbassa vice president, “you had guys on the shipping dock looking at invoices and saying, I know we can get jalapenos cheaper.”

Proof, as is said, is in the pudding, or, in this case, the financials.

In fact, they turned the first quarter of 2018 into the company’s most profitable ever, with revenue growth of 30% and a profit margin of 6%.

Think what open-book management could do for your company — if you have the guts to implement it.

Image credit: Kiolbassa Smoked Meats