Decades ago, when I was a recruiter in Silicon Valley, I preferred working directly with managers, avoiding HR, so I worked primarily with startups and smaller companies as opposed to large corporations — unicorns didn’t exist back then.

Aside from disliking HR’s bureaucratic read tape, I found I could provide better matches by understanding the culture of the hiring manager, whether founder or not.

Yes, there is an overarching company culture, but the manager-specific cultures that exist in every company rarely duplicate it and may not even bare any similarity.

Culture is the direct result of values.

Culture is only ageist, misogynist, bigoted when that manager’s values are ageist, misogynist, bigoted.

To thrive in a culture, you don’t need to duplicate your boss’ values, but they must, at the least, be synergistic.

Accepting an offer from a boss whose values are incompatible, let alone diametrically opposed, to yours can mean setting yourself up for disappointment or worse.

Image credit: pmillerd

Poking through 14+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

I wrote this in 2015, but when it comes to company culture five years is a blink of the eye. The boss’ MAP (mindset, attitude, philosophy™) that drives the actions that create culture, whether the result is good or bad, has been developing since they were born, although it’s not set in concrete and can change — but only if they choose to.

Read other Golden Oldies here.

Steve Blank wrote a great post about changing culture in larger organizations. It’s a must-read for anyone in business, government or non-profit who is looking to juice innovation in their organization.

Blank agrees that there are four components to culture.

Two McKinsey consultants, Terry Deal and Arthur Kennedy wrote a book called Corporate Cultures: The Rites and Rituals of Corporate Life.  In it they pointed that every company has a culture – and that culture was shorthand for “the way we do things at our company.” Company culture has four essential ingredients:

• • Values/beliefs – set the philosophy for everything a company does, essentially what it stands for
  • Stories/myths – stories are about how founders/employees get over obstacles, win new orders…
  • Heroes – what gets rewarded and celebrated, how do you become a hero in the organization?
  • Rituals – what and how does a company celebrate?

He goes on to explain what needs to be done for “innovation to happen by design not by exception.”

While I agree with everything he says, I believe he left out a most critical component.

In reality it should be a subset of values/beliefs, but it is rarely thought about by bosses — they either do it or do the opposite automatically.

It can be summed up in four words, don’t kill the messenger—Pete Carroll, coach of the Seattle Seahawks, is a master of this mindset.

To be truly innovative means trying new stuff and a part of trying new stuff is accepting that it won’t always work.

Corporate culture in general and many bosses individually can’t seem to wrap their minds around the idea that some things will fail — it’s the dark side of the ‘but me mindset’ at work.

What they, and anybody setting out to change culture and encourage innovation, need to understand is that it only takes killing the messenger, i.e., responding negatively to the person who brings bad news, once to negate whatever progress had been made and put the effort back to square one.

Flickr image credit: Eirik Newth

Over the last couple of days we’ve been looking at what makes workers happy.

We know it’s not fun and games or even money, so what?

Rather repeat the same stuff I’ve been saying for the last 11 years, consider what John Hall, co-founder and president of Calendar, says.

… workers aren’t liable to fall in love with a company over a handful of gimmicks and perks. … the things that really matter when it comes to sticking with an employer for a long time go deeper than decorations.

What are they?

Well, they aren’t rocket science — except to bosses whose heads are stuck in the past.

Here are four basic values, according to Hall (details at link), that are a good place to start.

1. Democratic Values
2. A Common Cause
3. The Freedom to Fail
4. A Culture of Improvement

See, not rocket science.

More about giving your team the same environment you wanted at some point in your working life.

Or maybe you just wanted to be promoted so you could treat your team as you’ve been treated by your own bad bosses.

My best recommendation is to look in the mirror long enough to decide which kind of a boss you want to be.

Image credit: Nichole Burrows

Back in 2015 I wrote about the importance of living your own life, instead of trying to live someone else’s as seen on Instagram. Last month we considered the idea that it is our values that are the basis of true authenticity and yesterday the lesson was that mea culpa was valueless if it wasn’t sincere, AKA, authentic.

Given all that, what do you do when you

1. know you messed up; and
2. are incapable of admitting it?

Gurus of whatever type love to apply the 80/20 rule to situations like this, meaning that once you know/understand the problem (80%) then applying a solution is relatively easy (20%), so just do it.

Which, based on all I’ve seen and my own personal experience, is bunk.

If there’s anything I’ve learned in my life it’s that one size or solution does not fit all.

What do you do when you know you should take responsibility and just can’t make yourself do it?

Let’s start with what you don’t do.

You don’t

• shift the blame (responsibility) to another person or the group;
• pretend it didn’t happen; or
• act oblivious.

Doing the first will turn your people against you; either of the others will make you look like an idiot — and turn people against you.

So what do you do?

Discuss the problem/situation openly, tacitly admitting the source by not specifying it and encouraging the team to provide solutions, as opposed to you.

Your people aren’t stupid or you wouldn’t have hired them.

They’ll understand your actions giving you time to change your MAP, so you can admit it openly the next time — because there will always be a next time.

Image credit: Bill Ohl

Are you familiar with the term ‘robber baron’?

“Robber baron” is a derogatory metaphor of social criticism originally applied to certain late 19th-century American businessmen who were accused of using unscrupulous methods to get rich, or expand their wealth.

It’s a great description of many, not all, of the tech titans you hear/read about daily.

The most familiar names are Mark Zuckerberg, Larry Page, Sergy Brin, and Jeff Bezos, but there are many others, as well as all the aspirational robber baron founders looking for their own brass ring.

Today’s barons build their empires on your metaphorical back, i.e., your personal data, but the result is the same.

What drives them? Money? Power?

Why can’t they see what they are doing? How can they not?

What are their values? Where are their ethics?

I found the answer in a working paper published by Harvard’s Working Knowledge in 2007 and authored by four professors from various universities.

“The current effort to curb unethical behavior “ignores the innate tendency for the individual to engage in self-deception” (p. 224), an error which substantially negates any systematic efforts at the organization level.

This paper was intended to bring the psychological processes of the individual decision-maker to the forefront by examining the self-deception that is inherent in the beliefs about one’s own (un)ethical behavior. Individuals deceive themselves that they are ethical people and the continuation of this belief allows for the perpetuity of unethical behavior. We hope that by examining the interplay of the want/should selves through a temporal lens, we shed light on these false beliefs and break their defeating cycle.”

Self-deception.

That helps explain all the men who, after being called out for their words and actions, claim they didn’t do anything wrong.

While the research provides a reason, it certainly doesn’t alter the negative results of the behavior.

Reasons don’t excuse the behavior.

Nor does it offer a way to change it.

Image credit: Wikipedia

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

Last Friday we looked at how culture is based on values and how often the values claimed aren’t, in fact, authentic.

Values are one thing, but the whole authentic idea is overblown.

How many times have you heard “bring your authentic self to work (or wherever).

If you’re like most people you have multiple authentic selves.

Think about it, the self you show your spouse is different than the self you show your boss and both are different from the self your friends know.

Yet they are all authentic.

Meaning each self adheres to the same values.

For example, if one self is married and another self has a lover both selves are authentic, since their basic value system accepts cheating.

Look around, not just at the people you’re close to or see frequently, but at the names you see in the news.

Compare what they say/do in various situations and you’ll find you can figure out very quickly what their real authentic values are.

Image credit: HikingArtist

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here.

Pundits and investors of all kinds, from lone angels to major VCs, say that your company’s culture is critical to its success.

Therefore, the most important question founders should ask themselves is what are my values?

Not what you say out loud, or agree to in order to fit in, or because they are good talking points, or to be PC.

You need to be brutally honest, at least with yourself, because, in the long run, whatever your values truly are will out.

Mark Zuckerberg claimed he wanted to do good by connecting people.

Larry Page and Sergey Brin wanted to organize the world’s information and “not be evil.”

But, in the long run, their top core value became obvious, echoing Gordon Geko’s, “Greed is good.”

Also long term, Andrew Wilkinson’s 2015 words reflect his values, I’m not a unicorn, I’m a horse.

Culture is based on founder values and sooner or later the real ones do surface.

This is where being “your authentic self” trips up a lot of people, not just founders.

Image credit: HikingArtist

Yesterday’s post reminds us that culture stems from the boss’ MAP (mindset, attitude, philosophy™) and that MAP reflects their values.

A point that that seems easily forgotten.

Values aren’t what you say, they’re what you do.

This was illustrated in an article about Larry Page’s end run around the Alphabet board initially approving Andy Rubin’s $150 million exit package without board involvement.

Arrogant to say the least.

I sent the article to a number of people and asked them who is more arrogant, Page or Zukerberg.

Zukerberg won the “Most Arrogant” title hands down.

One response garnered applause from everyone.

That person used the nickname ‘Zuck’.

Then wrote again saying, “Or maybe I should say the Zucker…”

Seems appropriate. Adding “the” (same as you-know-who) and it’s even more apropos if you change the first letter to ‘F’.

Values aren’t what you say, they’re what you do.

A principle that becomes clearer with each new revelation.

Call it founder striptease — although it’s just as common in politics and religion.

Image credit: Noel Reynolds

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Are you familiar with tuits? More specifically round tuits?

Round tuits are extremely dangerous. They are disappointing, disruptive, and even destructive.

And they don’t just attack in the workplace; they can cause even worse damage in your personal life, as we’ll discover tomorrow.

Read other Golden Oldies here.

Have tuits invaded your team’s culture?

Have they seeped into your personal culture and infected your values?

Tuit culture is insidious; it usually starts with small inconsequential stuff and then quietly spreads.

If not dealt with immediately it can delay projects, impact vendors, damage customer relationships, substantially increase turnover, especially among your best and brightest, and ruin your street rep.

Are you familiar with the warning signs, so you can take action before tuit culture takes root?

Be warned if you notice any of the following:

• Small tasks aren’t done on time or just aren’t done.
• One or more of your team are slow to respond to requests.
• Individuals and teams find ways of bypassing one or more of their members or bosses.

The best antidotes to tuit culture are vigilance, awareness, transparency and open communications.

Image credit: RampUp Solutions

When you’ve written a blog for 12 years (plus a second one simultaneously for two of years) you’ve said a lot of what you want to say. Beyond that, you’ve often said it better that first time than when you are posting on the same subject years later, which is why I started Golden Oldies.

Yesterday’s GO led me to two others and between them they say pretty much everything I was thinking about for follow-up.

I “preached” culture long before it was legitimized; back in those days it was often considered consultant’s smoke and mirrors.

My thoughts on corporate culture haven’t changed much, although the world certainly has.

Definitions of corporate culture come, go and are constantly being refined, but I think my decade old take is still valid.

There are as many definitions and explanations of corporate culture as there are academics, consultants, coaches and every person who works now, has worked in the past or plans to work in the future.

But what about the ‘corporate’ in corporate culture?

What is it other than a piece of paper showing that the government recognizes its existence and it owes taxes?

Is it the office buildings that house it? The manuals that explain it? The stock that represents its value?

Actually, a corporation isn’t an entity at all. It’s a group of people, with shared values, all moving in the same direction, united in a shared vision and their efforts to reach a common goal.

That means that the ‘culture’ in corporate culture is about those people and their MAP (mindset, attitude, philosophy™).

Image credit: Gavriella Fabbri