Home Leadership Turn Archives Me RampUp Solutions  
 

  • Categories

  • Archives
 

Golden Oldies: Seize Your Leadership Day: Bad Leadership

Monday, March 23rd, 2020

Poking through 14+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

I was reminded of this article after reading one by Wally Bock that I will share tomorrow. I’ve always found it interesting that certain words, such as influence, are assumed positive, while manipulation is negative.

Read other Golden Oldies here.

There is a dangerous assumption out there that ‘leaders’ are chuck full of positive traits and on the side of the angels, but I’m here to tell you that it ain’t necessarily so. Just as leaders come in all shapes, colors and sizes they come with a wide variety of traits, not all of them positive. But it seems as if succession is tough all over.

Italian police have caught the Sicilian Mafia’s number two, the latest in a string of top-level arrests that has given the crime group that once terrified Italy problems with rebuilding its leadership.

The hero CEO who will save the company easily morphs into the imperial CEO. An intelligent, thoughtful opinion piece by Ho Kwon Ping in Singapore considers the dangers of this happening and assumes it will continue in the US—and it probably will.

The leadership of any company is critical to the success of its mission — but no one individual is mission-critical.

Yesterday I wrote Real Leaders are Fair, which means applying rules equally, but that rarely happens, especially when a government is involved and ours is no different. Consider the non-application of a federal law backed by a presidential proclamation that prohibits corrupt foreign officials and their families from receiving American visas. But business interests always seem to trump fairness.

“Of course it’s because of oil,” said John Bennett, the United States ambassador to Equatorial Guinea from 1991 to 1994, adding that Washington has turned a blind eye to the Obiangs’ corruption and repression because of its dependence on the country for natural resources. He noted that officials of Zimbabwe are barred from the United States.

Finally, on a lighter note, I found the answer given by Ask the Coach to this question to be classic.

Q: I am having a difficult time leading my team. The team members will not follow my instructions, which I am sure would make our project much more successful. What am I doing wrong?

A: What you’re doing wrong is very simple: you have simply forgotten that your team is more critical to the success of your project than you are.

Take a moment and read the whole post, I guarantee you’ll like what you learn.

And if you want more of my picks you’ll find them here.

Golden Oldies: MAP Action 2 (management by walking around)

Monday, November 25th, 2019

https://unsplash.com/s/photos/office-space

Poking through 13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

80 years ago Dave Packard commented that good management was “marked by personal involvement, good listening skills and the recognition that “everyone in an organization wants to do a good job.” That belief developed into a management technique called MWBA and it’s just as powerful now as it was then — if not more so. 13 years ago I wrote a four-part series about it. The second post talks about why to do it, the third about uncovering problems and the fourth about using MWBA to crosscheck what you hear.

And yes, you do have time.

Author John le Carré, of Bond fame, said it best.

“A desk is a dangerous place from which to view the world.”

Read other Golden Oldies here.

Remember Management By Walking Around (MWBA)? It’s an oldie, but a goodie.

Great managers work to spend at least 25% (or more) of their time wandering around chatting and building trust with their people.

Don’t have time? Maybe that’s because you never really thought abut the benefits. Getting to know your people this way helps you to

    • spot high-potential workers;
    • raise your trust quotient with employees;
    • improve retention;
    • attract talent;
    • discover molehills before they’re mountains, and, most importantly, it’s the best, if not only, way to
    • know what’s really going on.

To work it must be the norm—that means it needs to be done constantly, not just when there’s a problem.

Consistent, casual visits make people feel comfortable and encourages them to chat—saying what they are thinking without editing it. To pass on information, rumors, and the like without wondering or worrying that it will boomerang and hurt them.

While wandering, you’ll hear enough to validate or repudiate what you heard from somewhere else. It lets you protect your sources—which means they’ll continue to pass on information—and it helps you avoid acting on erroneous information.

The higher you rise in the organization the more important this intelligence becomes. One of the greatest dangers for any manager is getting isolated and hearing only a sanitized or slanted version of what’s going on within the group, department or company. This is especially true for the CEO and senior staff.

Bottom-line—get off your duff, out of your office, wander around, say hi, listen, be a sponge and soak it all up.

Invest the time—that’s what managers do—and it will pay off handsomely!

Does it still work? Absolutely. Read about how it went from strictly a management tool to also offering personal growth and stress reduction.

A note for managers in love with tech. MBWA can’t be done digitally; it’s an in-person, face-to-face technique that works.

It takes far less time than recruiting new people.

And it’s free.

Image credit: LYCS Architecture on Unsplash

It’s the Boss, Stupid

Tuesday, October 15th, 2019

https://www.flickr.com/photos/vuhung/12461011705/

It’s said that people don’t leave companies, they leave bosses, but now and then it’s the top bosses, the ones who control the culture, who create the circumstances that incite an exodus, as opposed to an immediate manager.

That’s what’s going on at Google, according to James Whittaker, who left Microsoft for Google and then left Google to return there.

The Google I was passionate about was a technology company that empowered its employees to innovate. The Google I left was an advertising company with a single corporate-mandated focus.

Googlers have left because of harassment, retaliation, various governments’ contracts/projects, treatment of contractors, and other ethical considerations.

Google’s bosses are also some of the biggest hypocrites in tech. Worse even than Zuckerberg at saying one thing while doing the opposite covertly — especially something that negatively affects the entire planet, not just people’s privacy.

Despite making noises about becoming more environmentally friendly, Google has been quietly funding organizations which say climate change isn’t real [emphasis mine].

Fortunately, all the clandestine stuff keeps surfacing and people are coming to the realization that Google is anything but benevolent.

All these things fall under the culture umbrella.

A culture controlled by Google bosses.

Image credit: Nguyen Hung Vu

Candidate Due Diligence

Tuesday, September 24th, 2019

http://blog.chaukhat.com/2011/04/13-funny-t-shirt-quotes.html

Last week we saw how the best places to work rankings change — Google was number one for six straight years, now it’s number eight, while Facebook dropped to seventh place.

People change too. Google CEO Sundar Pichai, who was named the world’s most reputable CEO in 2018, didn’t even make the top 10 this year.

Friends and family often aren’t aware of the most current news about a company and even when they are they may minimize it, especially if the company is hot or an icon.

This isn’t just about Google; Facebook, Amazon or dozens of others that are just as problematical.

Hot startups encourage you to jump in without due diligence. WeWork may seem like an extreme example, but it’s not as uncommon as you might think — remember Theranos, Uber and Zenefits.

It’s about how fast things change, both the big stuff and the little stuff, all the stuff that underlies culture and trust, which can and should affect your decisions.

Because it’s your career, your life and, corny as it may sound, your soul.

Image credit: chaukhat.com

Google and Retention

Wednesday, September 18th, 2019

https://www.flickr.com/photos/ben_nuttall/25451921904/ 

Next Monday’s Oldie is about what to look for when choosing a place to work, with a special caution for unicorns.

Today I thought we’d take a quick look at a “great place to work” myth.

Google topped the best places to work lists for years, but no more.

According to the 2019 Glassdoor survey Google is in 8th place based on 9186 reviews.

Last year 20,000 people walked out in protest over the handling of sexual harassment accusations and Google promised to do better.

But almost a year after the historic walkout, a dozen current and former Google employees told Recode that many employees are still justifiably afraid to report workplace issues because they fear retaliation. They say the company continues to conceal rather than confront issues ranging from sexual harassment to security concerns, especially when the problems involve high-ranking managers or high-stakes projects. …dozens more employees say that when they filed complaints with Google’s human resources department, they were retaliated against by being demoted, pushed out, or placed on less desirable projects.

… Google’s top-down culture that suppresses meaningful employee pushback — even in areas the company says it’s trying to improve on, like diversity.

To really find out about a company you need to do the same depth of due diligence on it that the company does on you.

That requires more than reading employee reviews; it means searching traditional media as well as proven new media.

And checking out who left and why.

Most of all it means making the time to just do it.

Image credit: Ben Nuttall

Golden Oldies: Ducks in a Row: Managing Weeds

Monday, July 15th, 2019

https://www.flickr.com/photos/barockschloss/4569881909/

Poking through  13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

I wrote this in 2012 and reposted it in 2015. The idea behind it is one the most important and viable concepts a manager (supervisor, team lead, executive) will (can, should) learn during their career. It is the difference between good and great.

Read other Golden Oldies here.

As companies grow and managers build their organizations they frequently talk about “weeding out” low performing employees—Jack Welch was a ninja weeder.

If that thought has crossed your mind you might take a moment to think about James Russell Lowell’s comment, “A weed is no more than a flower in disguise.”

As with weeds, there are better ways to look at under-performing employees.

Seeing a weed as food changes everything, just as seeing people’s potential does.

95% of the time it’s management failures that create weeds and those failures run the gamut from benign neglect to malicious abuse and everything in-between.

Weeds can come from outside your company, inter-departmental transfers and even from peers in your own backyard.

What is amazing is how quickly a weed will change with a little TLC.

“Weeds can grow quickly and flower early, producing vast numbers of genetically diverse seed.”

People grow quickly, too, and often produce innovative ideas just because someone listened instead of shutting them down.

And while trust that your attitude won’t change takes longer to build, the productivity benefits happen fairly rapidly.

So before you even think about weeding look in the mirror and be sure that the person looking back is a gardener and not a weed producer.

Flickr image credit: barockschloss

Golden Oldies: Who Do You Trust?

Monday, February 11th, 2019

https://www.flickr.com/photos/59632563@N04/6239670686/

Poking through 12+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Trust is a funny thing. We don’t usually ask ourselves if we trust someone when we initially meet. Often, the only reason we start thinking consciously about whether we trust them is because some action of theirs felt untrustworthy. We may not even be able to identify what it was; just a niggling discomfort that makes us squirm a bit.

We would all be wise to pay attention to the niggle.

Although too often we blow it off and go our merry way.

Read other Golden Oldies here.

No matter the medium you use to follow the news a large proportion of the stories have a trust angle—most with a negative look at who/how/why it was broken.

I tend to trust people with good diction because I can hear what they say; others trust people because of perceived commonality—the same place of worship, similar political stances, the same schools, military service, mutual connections, etc.

When you see it written down like that the idiocy of any commonality as a basis for trust is apparent, but on any day you can find stories about broken trust that was based on these and similar ephemeral reasons (such as diction). Possibly one of the dumbest is the trust based on some form of online friendship at places such as Facebook.

Even trust in introductions made by long time friends can be misplaced as the experience of my friend Kelly shows.

Briefly, her friend arranged a blind date for Kelly with a guy she knew. She didn’t mention that she had only chatted for a few minutes with him during a conference; she thought he was cute and that Kelly would like him.

Fortunately for Kelly he was arrested two days before their date—charged with attempted rape. Her friend was shocked because he was well dressed and it was a professional conference, so she assumed he was OK.

There are thousands of similar stories out there; many with much worse endings.

So how do you know who to trust?

When I was looking for quotes about trust for yesterday’s post I found an anonymous one that offers some excellent guidance.

“The key is to get to know people and trust them to be who they are. Instead, we trust people to be who we want them to be- and when they’re not, we cry.”

Getting to know someone takes time, but you can pursue a dual track by giving the people the benefit of the doubt if your guts says yes, while maintaining a vigilant watch to make sure that their actions are consistent with their expressed MAP (mindset, attitude, philosophy™) and being ruthless in not rationalizing away the inconsistencies.

Image credit: Vic

Other Nefarious Companies

Wednesday, January 9th, 2019

Nefarious encompasses much of what’s wrong with the prime goal of social media companies — hook users.

I love the word ‘nefarious’; in case you aren’t familiar with it synonyms include, evil, wicked, rotten, treacherous, villainous, and many more.

Hook them and sell them.

Users bear some of the responsibility, but it’s difficult to say no to something that’s not just socially acceptable, but necessary, in spite of it having the addictive power of heroin.

Sure, social media companies need to police their platforms much better, but users need to use their brains when sourcing services.

Assuming information offered by service providers, such as plastic surgeons, on sites like Snapchat and Instagram is truthful, reliable and vetted is just plain stupid.

“I’ve had my before and after photos stolen—used by other doctors as if they’re their own work. I’ve had my own video content—even sometimes with me in it—used by other people,” said Dr. Devgan.
In fact, a 2017 study found that when searching one day’s worth of Instagram posts using popular hashtags—only 18% of top posts were authored by board-certified surgeons, and medical doctors who are not board certified made up another 26%.

Then there are phones — and third party apps.

A friend and I were sitting at a bar, iPhones in pockets, discussing our recent trips in Japan (…) The very next day, we both received pop-up ads on Facebook about cheap return flights to Tokyo.

(…) data you provide is only processed within your own phone. This might not seem a cause for alarm, but any third party applications you have on your phone—like Facebook for example—still have access to this “non-triggered” data. And whether or not they use this data is really up to them.

Google freely admits it reads your Gmail and Android constantly harvests data; all in the name of providing a “more relevant marketing experience.”

Amazon’s Alexa keeps having security problems that are shrugged off as minor ‘oops’, but they aren’t minor when they happen to you.

Google suffers from similar problems, as does every smart product you add to your home.

There’s a lot more, but you can find it faster than I can add it to this post.

The lesson to learn is that privacy and security start with you, because believing that the companies supplying the product/service give a damn flies in the face of the daily increase of evidence to the contrary.

The Liar That Claims to be Your Friend

Tuesday, January 8th, 2019
https://www.flickr.com/photos/marcopako/

If someone claimed they were your friend, but constantly lied to you, used you, stole from you, and vouched for con artists would you still trust them?

Would you invite them into your home and introduce them to your friends?

You probably already have.

The ‘someone’ is Facebook in all its forms, subsidiaries and partners.

In truth, parent Facebook lies constantly.

It lies about who/how they share you.

Facebook allowed Microsoft’s Bing search engine to see the names of virtually all Facebook users’ friends without consent, the records show, and gave Netflix and Spotify the ability to read Facebook users’ private messages. (…) The social network permitted Amazon to obtain users’ names and contact information through their friends, and it let Yahoo view streams of friends’ posts as recently as this summer, despite public statements that it had stopped that type of sharing years earlier.

It lies about stalking you for targeted ads.

“There is no way for people to opt out of using location for ads entirely,” the Facebook spokesperson said told Gizmodo.

It lies about its true purpose — and always has.

It should not come as a surprise that Facebook — a giant, for-profit company whose early employees reportedly ended staff meetings by chanting “domination!” — would act in its own interests.

It lies about its efforts to stop fake news.

Current and former fact-checkers for Facebook have slammed the company in interviews with The Guardian, saying it cared more about “crisis PR” than actually combatting the spread of fake news.

Do you think Sheryl Sandberg’s a role model? If so, think again.

A report from The New York Times shows that, while Sandberg was building her global brand, she was using aggressive and underhanded tactics at Facebook. As the company faced increasing criticism and pressure (…) she embraced a strategy to suppress information about Facebook’s problems, discredit its critics, and deflect blame onto its competitors.

What about companies owned by Facebook?

WhatsApp is a major child pornography platform.WhatsApp has become a platform for users to “openly” share pictures and videos of child pornography, the Financial Times reports. (…) WhatsApp only has 300 employees to monitor its 1.5 billion users globally.

Then there’s Instagram.

Instagram was of even more help to Russian interests in 2016 than Facebook.

“Instagram was a significant front in the IRA’s [Russian Internet Research Agency] influence operation, something that Facebook executives appear to have avoided mentioning in Congressional testimony …”

It has far more harassment and bullying, than Facebook — in spite of its so-called “kindness” initiative” Read the stories, they are a real eye-opener.

As is the recently released Senate report on Russian disinformation in which Instagram is a star.

Zukerberg not only lies, he is expert at turning a blind eye on the headline-generating happenings and focusing on all the marvelous accomplishments in 2017.

In his annual year-end letter, which he published on his Facebook page on Friday, (…) boasting of all that the company had accomplished this year and all the great things it does for its users. “I’m proud of the progress we’ve made.”

Join me tomorrow for a look at the nefarious doing of others and Friday for what you can do to fight back.

Image credit: Marco Paköeningrat

Scary Tech for Halloween

Wednesday, October 31st, 2018

https://www.flickr.com/photos/psd/13585502633

 

I ended a post a couple of weeks ago by asking “when will they ever learn” and answering my own question with “never.”

“They” referred to the millions of people who continue to rely on Google, Facebook, Amazon, etc. — in spite of every security breech, hack, lie, prevarication, hedge, and excuse — not to mention buying all kinds of smart devices.

So what’s new?

What’s new is that Google won (conned) the right to teach kids how to behave online.

The tech giant is positioning itself in schools as a trusted authority on digital citizenship…

That is the message behind “Be Internet Awesome,” a so-called digital-citizenship education program that the technology giant developed for schools. (…)  Google plans to reach five million schoolchildren with the program this year and has teamed up with the National Parent Teacher Association to offer related workshops to parents.

Impressive, considering that historically the NPTA has been dominantly female (although they’re working to change that) and Google is the company that not only protects high ranking abusers, but pays them millions.

Mr. [Andy] Rubin was one of three executives that Google protected over the past decade after they were accused of sexual misconduct. In two instances, it ousted senior executives, but softened the blow by paying them millions of dollars as they departed, even though it had no legal obligation to do so. In a third, the executive remained in a highly compensated post at the company. Each time Google stayed silent about the accusations against the men.

The spying, listening and other sneaky actions of Google Assistant and Alexa are legion and now Facebook joins the herd, with a new in-home device equipped with microphones and a video camera that can really sell you.

“Portal voice calling is built on the Messenger infrastructure, so when you make a video call on Portal, we collect the same types of information (i.e. usage data such as length of calls, frequency of calls) that we collect on other Messenger-enabled devices. We may use this information to inform the ads we show you across our platforms. Other general usage data, such as aggregate usage of apps, etc., may also feed into the information that we use to serve ads,” a spokesperson said in an email to Recode.

You can bet people will buy it.

Alexa has a particularly creepy approach.

Amazon has submitted a patent application, recently granted, outlining how the company could recommend chicken soup or cough drops to people who use its Echo device if it detects symptoms like coughing and sniffling when they speak to it, according to a report by CNET. It could even suggest a visit to the movies after discerning boredom. Other patents submitted by the company have focused on how it could suggest products to people based on keywords in their conversations.

And, if you have one in the bedroom, just think what Echo could suggest based on what it hears.

Most smart devices cater to “what’s in it for me,” with little concern for their users.

However, some work a bit more for the public good, such as Kinsa smart thermometers, which has a public health focus.

“What this does is help us really target vulnerable populations where we have a clear signal about outbreaks,” Mr. Sarma said.

Mr. Singh, who was an executive vice president at the Clinton Health Access Initiative, said that Kinsa worked only with clients that can help with its mission of preventing the spread of illness through early detection. It made sense to work with Clorox, he said, because of the C.D.C. recommendation about disinfecting.

Since it’s Halloween, we’ll end with a truly terrifying look at Facebook in the detailed review of The Autocracy App by Jacob Weisberg

When will they ever learn?

As every link in this post proves…

Never.

Image credit: Paul Downey

 

RSS2 Subscribe to
MAPping Company Success

Enter your Email
Powered by FeedBlitz
About Miki View Miki Saxon's profile on LinkedIn

Clarify your exec summary, website, etc.

Have a quick question or just want to chat? Feel free to write or call me at 360.335.8054

The 12 Ingredients of a Fillable Req

CheatSheet for InterviewERS

CheatSheet for InterviewEEs

Give your mind a rest. Here are 4 quick ways to get rid of kinks, break a logjam or juice your creativity!

Creative mousing

Bubblewrap!

Animal innovation

Brain teaser

The latest disaster is here at home; donate to the East Coast recovery efforts now!

Text REDCROSS to 90999 to make a $10 donation or call 00.733.2767. $10 really really does make a difference and you'll never miss it.

And always donate what you can whenever you can

The following accept cash and in-kind donations: Doctors Without Borders, UNICEF, Red Cross, World Food Program, Save the Children

*/ ?>

About Miki

About KG

Clarify your exec summary, website, marketing collateral, etc.

Have a question or just want to chat @ no cost? Feel free to write 

Download useful assistance now.

Entrepreneurs face difficulties that are hard for most people to imagine, let alone understand. You can find anonymous help and connections that do understand at 7 cups of tea.

Crises never end.
$10 really does make a difference and you’ll never miss it,
while $10 a month has exponential power.
Always donate what you can whenever you can.

The following accept cash and in-kind donations:

Web site development: NTR Lab
Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivs 2.5 License.