Are you familiar with the old sayings, “don’t trouble trouble unless trouble troubles you” or “don’t go looking for trouble?”

More and more often I hear from and about managers at all levels who seem to be making this attitude central to their management approach.

Not just managers, but workers, too, have absorbed the message into their MAP.

They tell me that they are so overloaded, so busy, with so many fires to fight, that they can only deal with what is actually happening.

They claim there is no time for preventatives; no time to “nip [whatever] in the bud.”

I tell them that if they made time to stamp out the sparks now they wouldn’t be fighting so many fires next week/month/year.

What about you?

Are you a firefighter or Smokey the Bear?

Flickr photo credit to: http://www.flickr.com/photos/billmcdavid/3840647521/

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I had lunch with a guy friend this week and I almost threw my margarita at him, except that would be a waste of a good drink. Here’s what happened.

March is Women’s History Month and we had been talking about various women who had been written up in one place or another. “Rich” mentioned several he found very impressive; I asked if he ad ever read anything about Maya Angelou, because I like the way her mind works and she is wise.

Rich said he didn’t read poetry; he also reminded me that he wasn’t into sentimental stuff.

And that’s when I thought about throwing my drink, but my self-control held and instead I told him he was an idiot and to read today’s post.

Maya Angelou has a tough, practical side and I freely admit I connect with it more easily than what Rich calls the ’sentimental stuff’—but above all, the woman is wise and it is that wisdom which draws people in and teaches almost anything you want to learn.

So, Rich, in honor of you and Women’s History Month read these and recognize real wisdom from a woman who can make words sing.

In these days of 24/7, totally wired living it’s important to take these words to heart, Making a living is not the same thing as making a life.

Someplace back in the Seventies the idea that life was a series of challenges that needed to be overcome took hold. I never could stand that attitude; my own approach is better summed up in Angelou’s words, You shouldn’t go through life with a catcher’s mitt on both hands; you need to be able to throw some things back…

Maya Angelou is a firm believer in the power of MAP, although she’s probably never heard of it; but I know it’s true because she said, If you don’t like something, change it. If you can’t change it, change your attitude.

That’s right, most of the time we try to change what’s outside and forget to change what’s inside, but, as this wise lady tells us, Nothing will work unless you do.

Even for Rich I can’t leave out two of Angelou’s statements that are deep life lessons; absorb them into your MAP and I can guarantee you will reap the rewards long after you’ve forgotten the source.

The first to remember is this, People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

And finally, real wisdom, the kind you don’t hear very often, Life is not measured by the number of breaths we take, but by the moments that take our breath away.

I wish you many breathless moments in your life.

Image credit: adria.richards on flickr

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Is there someone in your world who you consider your leader?

Think about it. Whether at work or in your personal life, do you follow this person’s lead?

Do you follow because of their title/position or because you trust their judgment?

Do you follow blindly because you share an ideology or do you think beyond the words and consider MAP and motivation?

Do you question, suggest, discuss, offer up your ideas and thoughts?

If not, why not?

If so, does this person welcome the input?

Or does she, by word or action, tell you to keep quiet, keep your head down, stop making waves and follow?

If so, what do you do?

Image credit: lumaxart on flickr

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Last Monday I laid out a do-it-yourself plan for mangers to juice growth among their people. Beth Miller asked why I didn’t include coaching; I responded that I believed that line managers needed to take responsibility for professional development, especially in the current economic climate.

Beth asked,“So what holds back managers from coaching?”

My response is what I want to focus on today.

“I think it’s partly language. I know a number of managers who have implemented what I described in the post, do a terrific job developing their people, but don’t consider any of it coaching or even mentoring. One even scoffs at “coaching,” yet he’s known for building his people.

In working with my MAP coaching I’ve found that what holds many managers back is terminology. If they relate to the descriptive terms there’s no problem, but if they don’t relate they can’t implement what they’ve learned. I change the language and bingo, they take off like a rocket.”

People are far more word-sensitive than most realize. They’re more aware of it in politics, religion and advertising, but less so in general business, even less when talking to their team and it’s almost non-existent when it comes to their own ‘hearing’.

The nice thing, as I said, is that it’s an easy fix once you notice. Noticing is easy, too. Just keep an eye out for a blank look when you’re talking. It’s that look of incomprehension that is the key to repeating, but in different words. There’s nothing that drives people nuts faster than having the same thing repeated over and over; if it wasn’t understood the first time repeating it or saying louder isn’t going to help.

And don’t start the change with ‘what I mean is…’, because many people will tune out at that point focusing on figuring out what you already said.

Instead, wait a bit (depending on context) and then present your thought from a different angle or change the phrasing of the thought that accompanied the blank look.

This isn’t about dumbing down what you say (or write); it’s about presenting it in a wholy different way; a way that the other person can hear.

The manager mentioned above detested the word ‘coach’ as some touch-feely new-age notion, nor was he enthralled with the term ‘mentor’.

To him, he was just doing what any manager worth a damn did—make sure that his people developed new skills and used the ones they had fully to the benefit of both the company and themselves.

As he once said to me, “developing people is part of a manager’s job, not something extra“—and his employer paid him to manage.

Gee, if I could bottle his MAP I could probably retire.

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The world is full of acronyms and many are part of corporate culture, but all acronyms are not created equal.

Many are benign, as in executive titles,

• CEO – Chief Executive Officer, COO – Chief Operating Officer, CFO – Chief Financial Officer, CTO – Chief Technology Officer;

or defining the legal entity,

• DBA – Doing Business As, LLC – Limited Liability Company, LLP – Limited Liability Partnership;

or general business terms,

• COB – Close Of Business, COGS – Cost of Goods Sold, PL – Profit and Loss, PO – Purchase Order, QA – Quality Assurance, QC – Quality Control;

or oriented to customers,

• CRM – Client Relationship Management, CSR – Customer Service Rep.

And, of course, the hundreds that are used in the technology world.

Common acronyms or those used within a particular industry are relatively harmless, as long as they’re used sensibly and not to confuse—people who overuse acronyms are PIBs (pain in butt).

There are acronyms that identify dysfunctional people, the ones that aren’t pulling their weight because they’re using,

• OPT – Other People’s Time, OPR – Other People’s Resources, OPM – Other People’s Money.

Then there are the ones that identify actions and MAP that spell big trouble for any culture and need to be eradicated immediately.

• NIMBY – Not In My Back Yard
• NIH – Not Invented Here
• WAM – What About Me
• WIIFM -  What’s In It For Me

NIMBY thinking can stifle innovation when it causes discomfort to an individual, group or even division under the corporate umbrella.

NIH also stifles innovation by blinding people to events and new products produced by the competition or other changes in the marketplace.

WAM is different than WIIFM. WAM is usually in response to something good happening to another person; it may be as minor as a compliment from the boss or as substantial as a raise or promotion, whereas WIIFM is the desire to know what personal benefits accrue in return for doing what’s asked. WIIFM isn’t always bad; it can be put to good use by channeling it into positive VSI.

What about your workplace? What acronyms do you hear? Which do you use?

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One of the hardest things that growing companies face is the need to stop shooting from the hip.

I hear the reasons not to all the time, from startups, small biz, entrepreneurs, et al:

• It will ruin our culture.
• It stifles creativity. It’s for larger companies.
• It’s bureaucratic. It’s too time consuming.

“It” refers to the underpinnings of all successful companies. “It” includes the following in order of importance:

• Financial controls that include
  • monthly statements of revenues by product;
  • discounts;
  • costs by department;
  • cost of goods sold;
  • inventory;
  • receivables aging;
  • stock issuance;
  • cash flow;
  • manufacturing yields;
  • hiring by department
• Annual operating plan covering the above financial measures
• Organization charts and definitions of responsibilities
• Hiring process
• Long-term planning
• Centralized information technology implementation and planning

Whether it’s just you, or one, ten, fifty, or more employees, whether full time, part time or virtual, you need viable processes to keep you focused—think of it as coloring inside the lines.

Everything on this list can, and should, be scaled for applicability, but all are important to every business endeavor.

Those that don’t directly apply may be tweaked, e.g., manufacturing yields can change to productivity measures; a very few, such as “stock issuance” may be completely discarded if the action is truly warranted.

Sure, they can’t all be implemented at once, but none of them will happen as long as your MAP rejects or begrudges them—after all, you’re the boss (CEO/president/managing partner/owner) and people will follow your lead.

Finally, don’t confuse process with bureaucracy. Process is like MAP, it gets you where you want to go, whereas bureaucracy stifles whatever it touches; process, like MAP, is ever—growing, while bureaucracy is carved in stone.

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It’s always your choice!

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As you probably know there are hundreds of ways to mess up a culture and a lack of authenticity is one of the big ones.

There’s a lot about written about authenticity, but are you aware that one of the quickest ways to announce your lack of authenticity is to issue ultimatums?

Thousands of times a day, day after day, bosses in every industry, in companies both large and small, issue “or else” ultimatums, sometimes without even realizing it.

These threats aren’t always direct (Do it or start looking.), more often, they are subtle (“I expect employees who work here to be team players.”), but the threat is there: Do X if you want to keep your job.

Obviously, this is not only atrocious management, since

• threats are tremendously debilitating to those receiving them, often costing them the confidence to do their job; but
• the manger who uses threats loses the most—the credibility to run the organization.

Bad enough, but beyond the direct effect of the threats, there is a ripple effect that is far worse—the seeding of a self-propagating culture of intimidation—as with hazing people start thinking, “I’ll do it to you because the person above did it to me [and I want to get even].”

Ultimatums kill creativity, innovation, motivation, caring, ownership, in fact, everything it takes to create a culture that allows a company to successfully compete in today’s economy.

If intentional you need to look long and hard at your MAP and decide if that’s who are and how you want to be, then change—or not.

When not intentional, ultimatums are often the result of poor communications but they can be stopped—the choice is yours and yours alone.

If you do it you can change it.

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If you read any of the hundreds of how-to books written about good people management and leadership, you’ll find great similarities among them. So, what happens during implementation? Why can the de facto difference between managers be so enormous?

The answer goes back to one of two basic beliefs that are formed and held long before a person becomes a manager.

• People are intelligent, motivated, and really care about helping their company achieve its objectives.

• People are stupid, don’t care, and will screw up if you don’t watch them every minute. Variations of A are discussed, lauded, and underlay most “good” management practices. Variations of B are rarely admitted, infrequently discussed, and can be largely unconscious.

Think of it as a scale	A	B
	10_____________________0_____________________ 10

Do managers on the B side of the scale always fail while those on the A side are guaranteed success? Unfortunately no.

What does this mean to you? If you’re a current or future manager, you need to be aware of where you are on the scale and then decide if that’s where you want to be—information that is nobody elses business.

If you like where you are, do nothing, you’re all set.

But if you decide to alter your location on the scale, remember that change rarely happens when undertaken as a result of what “they” say, so be sure that it’s you who wants to change.

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I’ve mentioned from time to time that there are the two basic principles that you need to believe in if you want to implement the kind of culture that I and most other pundits describe.

Here’s the first one.

People are intelligent, motivated, and they genuinely want to support their company in achieving its objectives.

Sadly, many managers don’t believe this. They may say they do, but deep down their thoughts run more along the lines of ‘people are stupid, lazy and don’t really give a damn’.

I’ve know managers who would actually say this out loud, while in others it’s buried so deeply they may not even realize it themselves—but they all manage accordingly.

The second principle is even more open to distortion.

People are most productive when they receive all the information needed all at once to do their job efficiently.

Based on the games so many managers play perhaps we should rewrite it—

People are most productive when they receive all the information needed all at once to do their job efficiently.

Not dribbled out over the course of the project, given grudgingly or only when asked and then only the narrowest parameter forcing the employee to return over and over.

You would think that managers would do everything in their power to create an environment that enabled the highest levels of creativity and productivity.

But for better or worse, what they produce in fact is a reflection of their MAP.

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