Yesterday we looked at positive and negative aspects of culture and I said that today we would discuss how to change/create a culture or sub-culture.

Repeating yesterday’s warning: if you want a culture that is fundamentally different from the overall company culutre be sure you’re willing to shield your people and take the heat.

Remembering that culture is a function of your MAP (mindset, attitude, philosophy™), here are 7 critical points that you need to think through before starting—whether you are CEO of a startup or a first level supervisor in a large company.

1. Know who you are: Since this step is strictly between you and yourself you need to be brutally frank as to your attitudes towards people, motivation, what’s important, what’s OK to do, etc., in other words, know your MAP! You need to know exactly what you think, are comfortable with the elements you embrace and understand that you need to hire people who will flourish in the environment you create.
2. Define your cultural goals: Use the knowledge of your MAP to determine the kind of culture you want and write a description including your vision and the specific infrastructure, processes, practices, etc., that are needed to make it reality. Test the attractiveness of your cultural vision by whether you would want to work in a similar culture. If the answer is yes then you can proceed with it; however, if your response is “no way” then you need to rethink what you want because over the long haul there is no way you can sustain a culture in which you don’t believe. Also, people tend to gravitate to people like themselves (likes really do attract). In other words, you will be hired by, work with and hire those with synergistic MAP.
3. Know what you have: Honestly assess (warts and all) whatever culture currently exists in your company and department (if you have one or more people you have some kind of culture); without a detailed assessment you won’t know what you need to tweak, change, circumvent, ignore or avoid.
4. Be aware of the cost of change: Changing culture often results in turnover and turnover can be costly no matter the condition of the labor market. People join companies because they feel comfortable and change is rarely comfortable. If they don’t like the end result (or the direction it’s heading) they are likely to start looking. If you are aware and prepared that isn’t always a bad thing; cultural changes can’t happen if employees aren’t willing to change their mindset; worse, those who won’t change will make every effort to sabotage the emerging culture. By being prepared you can not only circumvent that, but often turn the saboteur into a new culture evangelist.
5. Don’t assume: The human race functions to a great extent on various sets of unconscious assumptions. In the workplace people tend to assume that people with similar educations, experience levels, positions, etc., have similar mindsets, attitudes and philosophies. The next assumption is that based on those similarities everybody would create similar cultures; the third assumption is that the first 2 guarantee people’s willingness to buy into the vision. Predicating acceptance of cultural change on the assumption of deep, unproven commonality is a recipe for disaster.
6. Don’t overwhelm the troops: Whether you are changing an entire corporation (Gerstner and IBM), creating a culture for your startup, tweaking it within your department or group, or revamping it in your small business, recognize that you can’t just come in, make an announcement and expect people to buy into the vision. Present it in small bite-size pieces and in such a way that people feel they have input in the process, thus creating a strong feeling of ownership. Better yet, listen to the input and adjust if it makes sense.
7. Communicate and sell—don’t order and tell! Even if your goal is a truly collaborative, nurturing culture that challenges and then helps people to realize their full potential you can’t just walk in on Monday and announce that that’s the way it will be from then on.

• First, it’s unlikely that anybody will believe you (talk’s cheap);
• second, if you’re new it’s unlikely they’ll trust you (no track record with them); and
• third, whether you’re proposing a radically different culture or just fine tuning the current one they have no reason to get on the bandwagon if it means changing.

In the final analysis what you do will carry far more weight than anything you say about your culture.

It boils down to your having the courage to walk your talk.

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Do you get a lot of spam? Mine is well filtered, but I still have to glance through the junk file to be sure that nothing important was inadvertently caught.

If spam is any guide it seems that Americans sex and meds dominate the American psyche.

Recently I noticed this subject line: Feel 10 years younger in bed today. I’m sure you can guess what product was being hyped.

However, that’s not what hit me and I’ll bet most of you will agree with my reaction—I’d much rather feel 10 years younger out of bed.

Around this time of year I hear from a lot of people looking for answers to the question: How do I keep going? And I’ve heard variations year in and year out, whether the economy is up or down.

Most of the people who ask aren’t down or depressed; rather they are in jobs they like, in line for, or just gotten, a promotion, have kids they are proud of, spouses they love, but still they ask.

They ask because they are tired, not exhausted, but tired, mentally and physically.

So much to do in too few hours; so many balls to keep in the air.

So a pill that made people feel 10 years younger would be worth billions.

There is no pill, but there is something that helps—declutter.

Not your home, but your world.

Prioritize. Decide what truly matters to you and how that fits with others in your world.

Once you have your list start eliminating everything that’s not a true priority.

I’m usually told that they’ve done all that, but it turns out they still Twitter, spend a couple of hours on Facebook and follow hundreds of blogs,

When I hear this I tell them to start again at the beginning and use the thunderbolt screening method. That means looking at each item and deciding if you’ll be struck by a thunderbolt if you stop doing whatever.

For example, you are more likely to be hit with one if you miss your daughter’s soccor game than if you read your email a couple of hours later or don’t update your Facebook wall.

I’m not being fatuous, I’ve seen folks who had them reversed.

If you have trouble with ruthlessness give me a call at 866. 265.7267 or email miki@rampupsolutions.com and I’ll be happy to help.

Tomorrow is my last post and the end of Leadership Turn, so if you enjoy my views and writing don’t forget to bookmark MAPping Company Success or subscribe via RSS or EMAIL.

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Many times the solutions we seek are waltzing around in full sight, but we don’t see them.  Let me give you a personal example.

I started RampUp Solutions in 1997, but finding a simple way to describe what we did took several years.

In the show Gypsy there’s a song that says, “Ya gotta have a gimmick” to succeed and I doubt that’s unlikely to change anytime soon.

I wanted one clear, concise term that gave insight to RampUp’s coaching approach, not a couple of paragraphs—no matter how well written.

When the light finally went on I had to laugh. The term I settled on was MAP (mindset, attitude, philosophy™) and the humor comes from the fact that I’ve been talking about mindset, attitude and philosophy my whole life—even using those terms.

But formalizing it never crossed my mind, which just goes to show how blind we can be.

There’s a reason ‘you can’t see the forest for the trees’ achieved the status of an adage more than a century ago.

Some people are focused on trees, while others have the opposite problem and focus strictly on the forest—neither offers optimal performance.

In my case it didn’t matter that much, sure, it would have been easier to create the company’s marketing messages, but it didn’t cripple us.

However, if your forests are made of people then it’s critical that you see them both.

It’s only by seeing your people as both individuals and collectively as a team that you can recognize the obvious solutions you miss when you focus on just one view.

Since Leadership Turn is ending December 29 I’ve been encouraging you to click over and follow me at MAPping Company Success.

Ducks in a Row will continue every Tuesday; check out Why ‘Cracked Pots’ are Good For Your Team and you’ll know why you should subscribe via RSS or EMAIL.

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Let us start with a question. Do you read Schumpeter in The Economist? Most of the time I really like what he says, but every now and then I disagree.

A good example of this is The cult of the faceless boss; I don’t agree that a CEO has to be flamboyant, maniacal, egotisticical and overbearing to be brilliant.

Whereas I found The three habits…of highly irritating management gurus to be right on and which has a comment that was too good not to quote here.

I’m thinking of titling my new management tome: “How I Learned My Five Most Effective Management Habits in Kindergarten, While Winning Friends and Influencing People by Using a Twelve Step Program, and All Inspired by Sun Tzu and Genghis Khan.”

Speaking of overbearing and egotistical what do you think of this CEO? One can only hope that he’s been canned—better yet, he should become a patient in his own facility.

Finally, Peter Schutz, former CEO of Porsche, sums up the two necessities for success, “People buy other people and corporate culture,” something that made Zappos what it is, but that many executives forget.

Leadership Turn is ending; its last day is December 29. I’ve enjoyed writing it and our interaction since August 16, 2007; LT may end, but I’ll keep going at my other blog.

Your favorite features will continue, along with my take on corporate culture, motivation and my quirky, somewhat jaundiced, view of leadership. Please join me at MAPping Company Success or subscribe via RSS or EMAIL.

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Life is about choices; we make choices every day that affect not only the immediate subject, but also those around us and our future.

Sometimes we don’t even notice the choices we make, but that doesn’t change the size of their effect.

The following is a teaching fable that has been around in various forms for years.

An old man told his grandson about the battle that goes on inside people.

He said, “The battle is between the two animals that live inside us all.

One is Evil—it is made of anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.

The other is Good—it is joy, peace, love, authenticity, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, and compassion.”

The grandson thought about it for a minute and then asked, “Which wins the battle?”

The old man replied, “The one you feed.”

It is with your choices, not just the conscious ones, but all of them, that you feed the beasts.

You can never rid yourself of all the traits that comprise either the evil or the good beast, but you can control their size, frequency and intensity.

It’s your choice.

Leadership Turn is ending; its last day is December 29. I’ve enjoyed writing it and our interaction since August 16, 2007 and I hope we can continue at my other blog.

If you enjoy my views and writing, please join me at MAPping Company Success or subscribe via RSS or EMAIL.

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When the economy slows, it’s easy to ignore retention factors because management kids itself into believing that replacing people is no big deal.

But slow as it’s happening, the times they are a’chnging.

At least here and there, in companies that really understand the importance of attracting and retaining scarce talent.

“To reduce “female brain drain,” global companies such as Ernst & Young, Goldman Sachs, Booz Allen Hamilton, Hewlett-Packard, Best Buy and dozens of others are increasingly offering a variety of flexible work options.”

Don’t get me wrong. These companies aren’t doing it out of the goodness of their corporate heart or caring social consciousness, they’re doing it because it makes financial sense, AKA, vested self-interest.

“Business analysts and executives say talent retention and the forces of demography are the chief reasons large, traditional companies accommodate the needs of female employees. Fifty-eight percent of college graduates are women, and nearly half of all professional and graduate degrees are earned by women…the number of women with graduate and professional degrees will grow by 16 percent over the next decade compared with an increase of only 1.3 percent among men.”

And the need is going to get worse.

“Whether you can hear it or not, a time bomb is ticking in C-suites worldwide. Its shock waves will resonate for decades. The explosive: indisputable demographics. Surveys…indicate that the number of managers in the right age bracket for leadership roles will drop by 30% in just six years. Factor in even modest growth rates, and the average corporation will be left with half the critical talent it needs by 2015.”

It’s not just large firms, SMB companies are active in the effort, although they often skip the language and the programs are more informal—which is why they’re often described as “being like a family.”

Although the work-life trend started with women, the guys want it, too, and Millennials assume it as a right.

The economy will turn around—it always does; more Boomers will retire; demographics will prevail; talent will be scarcer and the companies that already know how to offer balance will have an enormous recruiting edge.

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Success has as many definitions as there are people and the best ones are those that are private. You know, the ones you think about at 3 am or hug to yourself as you fall asleep at night.Most of the quotes about success follow predictable lines and there are enough to count instead of sheep if you’re having problems sleeping. That doesn’t mean it’s a bad choice for today, it just means I had to look a little harder to avoid boring you.Oh well, in a salute to the norm we’ll start with Harry F. Banks comment, “For success, attitude is equally as important as ability.” Or we can translate it to Miki-speak and say it’s all in your MAP.And that means, as Adlin Sinclair said, “You are the embodiment of the information you choose to accept and act upon. To change your circumstances you need to change your thinking and subsequent actions.” Lily Tomlin hit the nail on the head when she said, “The road to success is always under construction”And Anon backs that up with a nice little play on words, “Success comes in cans; failure in can’ts.” (I love language plays like that.)Albert Einstein offers up a great formula for success, “If A is a success in life, then A equals x plus y plus z. Work is x; y is play; and z is keeping your mouth shut.” Funny how many people forget just how critical ‘Z’ is to achieving ‘A’. But it is T.S. Eliot who offers up the real truth of the subject, “Success is relative: It is what we can make out of the mess we have made of things.” Your comments—priceless Don’t miss a post, subscribe via RSS or EMAILImage credit: alter1fo on flickr

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Now take a look at modern business smarts

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I probably shouldn’t say this, but I do get tired of having managers ask, how to get workers to think/do/work “outside-the-box.”

For decades they’ve been exploring a plethora of business books, articles, seminars, coaching, consulting, discussions, etc., on the subject—some good, some not so good—and are still searching for how to lead their workers out of that dreaded box.

I hear, “How do we get the team to think differently?” “What incentives work best?” “How do we engage our people?”

What I don’t hear is “What do I need to change in me [to make it happen]?”

What annoys is the assumption that the solutions all involve changing the staff, environment, compensation and any other external item that might plausibly make a difference—except self.

If you want your people to think/do/work outside-the-box then you need to lead/manage outside-the-box and that usually means changing your MAP (mindset, attitude, philosophy™) before you can expect your people to change theirs.

This is rarely what leaders/managers want to hear.

I keep saying it, as do others, but many still don’t get it or just ignore it.

Today I’m saying it again loudly and very publicly:

You (there are no exceptions, none) manage/lead based on the way you think, what you think, how you think, and what you believe—in other words your MAP. No matter what you read, hear or talk, you will always walk your own MAP—that is your authenticity and you can never get away from it.

It’s not enough for you to know, you need to accept this as truth along with the knowledge that any changes are your choice and in your control.

That said, why not adopt RampUp Solutions taglines as your own.

To change what they do, change how you think.

Leadership: outside-the-box/inside your head.

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What would you write if you were allowed just 100 words to describe a future for our world knowing that your description would become reality?

I don’t mean sci-fi technology or sweeping physical changes, but changes to people’s MAP (mindset, attitude, philosophy™), universal changes that would improve life in any country and overall globally.

Here is mine.

We need to stop putting ideology ahead of success; stop avoiding accountability by citing those whose lead we follow; excusing our own unethical behavior on the basis that others do the same thing; believing that [whatever] is OK because our religion forgives us. We must take initiative and stop waiting for someone else to show us how, tell us why or lead our actions. We need to cherish our planet, all its plants and animals, and accept that there is only one race, human; everyone needs to clean up their own back yard, then help others—together we can win.

Write your hundred words in comments and you’ll be entered to win a copy of High Altitude Leadership: What the World’s Most Forbidding Peaks Teach Us About Success.

The winner will be chosen by Random.org. You can enter as many times as you want, as long as the entries are different. The contest runs to the end of November, so enter early and often.

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