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Mark Benioff’s Solution to Information Overload

Wednesday, June 22nd, 2016

https://www.flickr.com/photos/cambodia4kidsorg/5310317688/Everyone complains about information overload.

Playwright Richard Forman has a term for it.

“Pancake people – spread wide and thin as we connect with that vast network of information accessed by the mere touch of a button”.

Psychologist and behavioral neuroscientist Daniel Levitin, author of the upcoming book The Organized Mind: Thinking Straight in the Age of Information Overload, recommends retraining your brain.

“Our brains are equipped to deal with the world the way it was many thousands of years ago when we were hunter-gatherers. Back then the amount of information that was coming at us was much less and it came at us much more slowly.”

But Salesforce CEO Mark Benioff has a much simpler solution.

“I deleted my Facebook account completely. I found it was just overwhelming me. I’m only on Twitter, I’m on SalesforceOne, which is my internal one for work, I’m on email, and that’s it. And I’m limited to that. I’m trying not to take on more stuff. I was with a friend this weekend, he’s got his Twitter, his Facebook, he has his Snapchat, he’s got all these – too much.”

Of course, part of the overload is work-related, but it’s amazing how much is pure trivia driven by FoMO and/or the need to impress by sounding knowledgeable about a twist in Game of Thrones.

You are the only person who can evaluate just how necessary your various information streams are sooner rather than later.

Because even the smallest stream adds to the river in which it is oh, so easy to drown.

Then you need gather your courage, follow Benioff’s lead and shut down the unnecessary streams.

Your sanity will thank you.

Flickr image credit: Cambodia4kids.org Beth Kanter

Booze, Sex, Drugs and — Google?

Wednesday, February 17th, 2016

http://www.amazon.com/The-Show-Filip-Syta/dp/1941758150Is it possible that Google’s vaunted culture has a dark side?

A dark side composed of booze, sex, drugs and lies.

Sound unlikely?

It’s always dangerous to take the word of an ex employee without at least a pinch of salt or, maybe a few pounds — or sometimes none.

Filip Syta worked as an ad sales executive at Google for two years until 2014, when he became disillusioned with his work. So Syta dropped out and wrote a novel, “The Show,” about a fictional search advertising giant. The story describes a San Francisco company called Show that employs a lot of 20-somethings who make a lot of money, have a lot of parties, drink a lot of booze, sleep with one another indiscriminately, and take a lot of cocaine.

Is it possible? Or likely?

Yes and yes.

Just as possible as in any situation where young, immature, mostly male humans suddenly have a lot of cash and are seriously bored.

“You get bored after a while, you get everything there, basically. They do everything that your mother doesn’t do for you anymore. There’s a dry-cleaning service, swimming pool, dentist, doctor, food, massage — you don’t have to think about anything. You just go to work and it’s all taken care of.

“And also I think a lot of talent is being wasted there because we hired smart people. We will hire smart people, but they hire overqualified people because they have such a strong brand. Many people are bored at their job … It’s kind of chill and might get boring. These other people seek out other adventures when they’re together — they don’t have to care about anything. They know Google has their back. It’s like a kindergarten for grown-ups. And obviously there was a higher and more adventurous type who obviously take more risks. Everyone is very relaxed, and they don’t take the safe way.”

But what’s really troubling is what he claims goes on in sales.

Syta told Business Insider the company was “extremely data driven.”

“They measure everything, and you want to look good to your manager and your manager wants to look good to their manager and up the chain it goes, so you want to report great numbers,” (…)   Does nobody check?

“No, no because no one cares.”

But surely there are numbers and metrics that can be easily verified?

“No, no, not always,” Syta said. “Because the upper manager will not go down to the account manager-level and check. Of course they will see real cash flow coming in. But in specific cases of a specific client, they won’t check. As long as it looks good everyone is happy because everyone cares only about their own task to look good to their next upper manager.”

So we [Business Insider] were curious: How much of this is true, or inspired by real events?

“Ninety percent,” Syta told us.

90%? That would definitely worry me if I was advertising with Google.

I haven’t read the book and, to be honest, it doesn’t hold much interest for me.

Obviously, the majority of people in either the fictional or real company aren’t involved in the shenanigans, but still…

Do I think it’s different/better at Facebook, LinkedIn, Twitter or other high flyers?

Probably not, but maybe that’s just my own cynicism.

I saw the results of too much money too fast up close and personal decades ago, although I admit it wasn’t even close to what goes on in the Valley today.

So yes, there probably is a dark side at Google.

Image credit: Amazon

Entrepreneurs: Apple Values in Action

Thursday, October 8th, 2015


Have you ever thought about a very basic difference between Apple and Google and Facebook?

All are highly profitable.

All have a laser focus on their customers.

But only Apple honors its customers privacy.

Apple CEO Tim Cook sat down with NPR to talk about privacy, and described it as a “fundamental human right.” The comments come after Apple updated its website to make its stance on privacy clearer, something Cook describes as “a values point” not “a commercial interest.”

Whereas Larry Page’s recent comments when asked about the new name Alphabet indicate a totally different mindset.

The point, according to Larry Page, the Google co-founder who will be Alphabet’s chief executive, is for the separate parts to be independent and develop their own brands. That would never happen with all of them under the Google banner, given that many associate the name solely with a consumer search product. Many of the companies operating under the Alphabet umbrella, artificial intelligence and robotics, for instance, may never be consumer-oriented.

Mr. Page, in a blog post announcing the move, took the opportunity to note some wordplay in the name. “We also like that it means alpha‑bet (Alpha is investment return above benchmark),” he wrote, “which we strive for!”

At least Google finally dropped the words Don’t be Evil from its values, which is good, because it abandoned the attitude in the name of profit long ago.

The article claims that the difference can be explained by the fact that Apple sells things, while Google and Facebook depend on ads, but Amazon (which is not mentioned) generates its revenues selling stuff and still tracks (stalks) its visitors.

Flickr image credit: Chris Scott

Your Data — Your Soul

Monday, July 6th, 2015

How freely do you discuss the details about how you think, what you like, what you believe and the challenges you face with strangers?

Sites, apps, data brokers and marketing analytics firms are gathering more and more details about people’s personal lives — from their social connections and health concerns to the ways they toggle between their devices. The intelligence is often used to help tailor online experiences or marketing pitches. Such data can also potentially be used to make inferences about people’s financial status, addictions, medical conditions, fitness, politics or religion in ways they may not want or like.

How willing would you be to sell that information to benefit a total stranger?

What if it would benefit a pet company, such as Apple, Facebook or Hulu?

You already give up your personal information in return for better access to their products and services, but you do so with the idea that you won’t be packaged and sold.

In fact, most sites tell you upfront that they won’t “share your personal data with third parties.”

But, as they say, the devil is in the details and buried deep in the privacy statements is a giant ‘but…’

Of the 99 sites with English-language terms of service or privacy policies, 85 said they might transfer users’ information if a merger, acquisition, bankruptcy, asset sale or other transaction occurred, The Times’s analysis found. The sites with these provisions include prominent consumer technology companies like Amazon, Apple, Facebook, Google and LinkedIn, in addition to Hulu.

It’s a safe bet that if these sites have that caveat, so do thousands of others — both large and small.

The expansion of the Internet of Things provides companies a far more intimate look at your life than ever dreamed possible.

It’s a trend that is likely to widen as companies introduce new Internet-enabled products, like connected cars and video cameras, which can collect and transmit a constant stream of data to the cloud.

Your best hope (if you care) is to assume that caveat emptor reigns.

Generally, caveat emptor is the contract law principle that controls the sale of real property after the date of closing, but may also apply to sales of other goods.

Your data is ‘other goods’.

Stuff happens; economies go up and down and businesses wax and wane.

Any company, no matter how large or seemingly stable can find itself in the position of having to sell or transfer its assets.

Your data is an asset. Period.

Flickr image credit: safwat sayed

Ducks in a Row: Pinterest’s Creative Harmony

Tuesday, June 23rd, 2015


Scott Goodson has worked at Apple, Instagram and Facebook; all hot companies known for their creativity, innovation and cultures.

Goodson recently joined Pinterest and found an enormous difference.

“I found Pinterest to be a very different sort of culture than I’m used to. One of the most unique things is that the company really values interdisciplinary work across the different functional areas of the team. The notion of empathy is deeply understood here. At other companies there’s a bit more of a competitive or even ruthless perspective, so it was really refreshing to see the level of cooperation here.”

He goes on to say,

“There’s definitely a stereotype of a successful startup that it’s often this aggressive, type A place and that’s just not necessarily true. You can have geniuses that are nice or geniuses that are really egotistical. But they’re both geniuses. So, we really want to work with the geniuses that are nice to each other and have a common level of respect.”

What neither Goodson nor the article mention is that Pinterest has a strong team of female designers and engineers.

While the founders are male, the culture they developed is one where women thrive.

It was a revelation to join the team at Pinterest and feel like I was treated like an engineer first, not as a female engineer. In most other places, I felt like people always treated me as a “female engineer,” like I was a novelty. People even called me a unicorn to my face. It was really nice to come here and not have that gender modifier in front of who I am.” –Tracy Chou, Pinterest engineer

Pinterest’s culture fosters creative collaboration and mutual respect because it is the absolute opposite of the typical frat-boy startup culture so common in the Valley.

Flickr image credit: katdaned

Apple and Your Personal Information

Tuesday, June 9th, 2015

https://www.flickr.com/photos/donkeyhotey/5816482161/“You can make money without doing evil” is number 6 in Google’s 10 point corporate philosophy, but ‘evil’ is a fluid term.

Obviously, invading your privacy and stalking you on and off-line in the name of targeted marketing, AKA, making money, doesn’t count.

Mark Zukerberg of Facebook exhorts you to share everything in your life at the same time he bought all three residences surrounding his home (last paragraph) to assure his own privacy.

Many social sites now track your location and make it public.

93% want control of their personal information, but are resigned that it isn’t going to happen.

Once again, Apple is flying in the face of its tech brethren.

“I’m speaking to you from Silicon Valley, where some of the most prominent and successful companies have built their businesses by lulling their customers into complacency about their personal information. They’re gobbling up everything they can learn about you and trying to monetize it. We think that’s wrong. And it’s not the kind of company that Apple wants to be.”  (…)

“We don’t think you should ever have to trade it for a service you think is free but actually comes at a very high cost. This is especially true now that we’re storing data about our health, our finances and our homes on our devices.”

“We believe the customer should be in control of their own information. You might like these so-called free services, but we don’t think they’re worth having your email, your search history and now even your family photos data mined and sold off for god knows what advertising purpose. And we think some day, customers will see this for what it is.” –Apple CEO Tim Cook, honored for ‘corporate leadership’ during EPIC’s Champions of Freedom event in Washington.

So the next time you sign in to Facebook, Google, Square, Twitter, etc., keep in mind that they aren’t selling their souls to make a buck, they are selling yours, your family’s and your friends’.

Flickr image credit: westonhighschool library

If the Shoe Fits: How to Lose Talent

Friday, May 8th, 2015

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here

5726760809_bf0bf0f558_mBack in the early 1980s when there were no cellphones, no email, no WWW and Apple was the hot young company with the great perks a friend of mine interviewed with them.

She was a very talented programmer and Apple wanted her badly.

When I asked her how it went she said it was the dumbest interview she had ever had.

All the manager talked about was how “cool it was to work there” and “the great perks, like the group’s own foosball table” and how much money she would make her and on and on about the stock.

While all that was true, what the manager didn’t spend much time on was the work itself, what she would do, what she could learn, what value she brought and what her career path might look like.

In other words, she was looking for substance and the manager spent almost the entire interview on fluff.

She said he was very surprised when she turned down the offer.

I know it wasn’t that she was female, because I knew many guys who had similar interviews.

And it wasn’t just that manager.

It happened over and over because the perks and stock were constantly spotlighted in the media, like Google and Facebook today, although Apple is the granddaddy of cool perks culture, and the people who worked there couldn’t believe anyone would turn down a chance to join.

The lesson here is that focusing an interview on what the media (real and social) finds noteworthy is not necessarily what attracts people and may cost you real talent.

Image credit: HikingArtist

Entrepreneurs: Tech vs. Responsibility And Accountability

Thursday, January 8th, 2015


Entrepreneurs are notorious for ignoring security — black hat hackers are a myth — until something bad happens, which, sooner or later, always does.

They go their merry way, tying all manner of things to the internet, even contraceptives and cars, and inventing search engines like Shodan to find them, with nary a thought or worry about hacking.

Concerns are pooh-poohed by the digerati and those voicing them are considered Luddites, anti-progress or worse.

Now Edith Ramirez, chairwoman of the Federal Trade Commission, voiced those concerns at CES, the biggest Internet of Things showcase.

“Any device that is connected to the Internet is at risk of being hijacked,” said Ms. Ramirez, who added that the large number of Internet-connected devices would “increase the number of access points” for hackers.

Interesting when you think about the millions of baby monitors, fitness trackers, glucose monitors, thermostats and dozens of other common items available and the hundreds being dreamed up daily by both startups and enterprise.

She also confronted tech’s (led by Google and Facebook) self-serving attitude towards collecting and keeping huge amounts of personal data was the basis of future innovation.

“I question the notion that we must put sensitive consumer data at risk on the off chance a company might someday discover a valuable use for the information.”

At least someone in a responsible position has finally voiced these concerns — but whether or not she can do anything against tech’s growing political clout/money/lobbying power remains to be seen.

Image credit: centralasian

Tail-End or New Beginning?

Monday, November 17th, 2014

Pew-privacy-graphEveryone I know use smartphones; they are on Facebook; most are active on multiple social media platforms; they shop online and live on Google offerings.

And they tease me unmercifully and call me a ‘privacy nut’ (emphasis on nut) because I don’t indulge.

They find it hilarious that I see little difference between the Feds tracking us and Google scanning mail or Facebook manipulating its newsfeed.

But it turns out the main difference between me and 80-90% of the population is that I’ve already rebelled by choosing not to participate.

And nearly everyone who was asked said that they have now lost the ability to control their own data online, with 91% either agreeing, or strongly agreeing, they can’t control how companies collect and use their personal information, while 88% said they thought that it would be hard to remove inaccurate information from the Internet. (…) social media users have a lot of concern about these things. 80% said they had some concerns about third parties, such as advertisers, getting their data, while 70% said that they had concerns about the government accessing their data. And 81% said they don’t feel secure sharing information on social networks and 64% of those surveyed also said that they want the government to do more to regulate advertising.

I wouldn’t hold my breath.

We all know that Congress will never do anything, let alone provide the kind of privacy protection that Europeans enjoy and Google kicked Disconnect out of the Android app shop.

But the worms may turn, so perhaps, as opposed to being a trailing-end holdout, I’m on the bleeding edge of a new trend.

Image credit: Pew Research via Vator.

Social Funnies

Wednesday, October 1st, 2014

Sometimes I’m just not in the mood to write. Like today; the start of Q4 and I’m still finishing stuff from Q2.

So rather than just not publishing today, I thought I’d share some social media funnies courtesy of my sister and the internet—they made me smile.


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