“What’s more important to you, being right or winning?”

That is what I asked a caller today.

“Frank” has been sequestered on jury duty for several weeks and when he returned to work he found that right after he left his team was assigned a new project and they were just finishing.

Frank said that the project had gone well, was on time and in budget, but he was upset that they had used a different approach from the one he preferred.

That’s when I asked, “What’s more important to you, being right or winning?”

You’d think that was an easy answer, but I was met first with silence and then with multiple reasons proving his approach was better.

He agreed that on time/in budget was a win, but still felt they should have done it his way.

So I ask you, “What’s more important, being right or winning?”

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Did you watch the new reality show Undercover Boss on CBS Sunday after the Super Bowl?

The opening episode starred Larry O’Donnell, President and C.O.O. of Waste Management.

O’Donnell plays ‘Randy’, a new worker being filmed for training purposes. At one location he jams the trash line by not removing large cardboard; he is fired, for the first time in his life, for not being able to efficiently collect blowing trash at a landfill—unlike the worker he is with who has done the job for 19 years while spending three days a week in dialysis; he cleans porta-potties with a guy who’s attitude is every manager’s best dream; and he rides with a female trash hauler where he learns that to stay on schedule women drivers use cans from the trash as pee-pots.

He meets a 29 year old single mother who overcame five kinds of cancer by age 25, has taken in her brother’s family and her dad, is about to lose her home in foreclosure and is doing three jobs post layoffs for the same money she was getting before, but is still upbeat and even invites the new guy to dinner.

O’Donnell is surprised by the physical and mental exhaustion he experiences his first day, amazed by the people he meets, outraged by what he learns and shocked at the implementation of a policy he personally conceived to raise productivity by which workers were docked 2 minutes for every 1 minute they were late.

At the start of the show when O’Donnell tells his executive team that he is going undercover the reactions vary from surprise to incredulity.

When he meets with them at the end and talks about what he learned and changes he believes are needed and how he plans to use his new knowledge the look on guy’s face said it all—he might as well have rolled his eyes.

Sadly, that is often the reaction from senior leadership regarding intel that comes from front-line, bottom-of-the-heap workers.

The smartest managers listen to their all their people—not just the ones in suits.

The final scene includes and overlay update on what happened to each of the people who worked with O’Donell and changes, both made and ongoing, as a result.

I don’t watch reality shows; I’ve read that many are scripted, but I do believe that there are bosses of large companies who don’t have egos the size of Texas and are capable of learning from unfiltered feedback from the lowest rank and file.

Plus, it seems that changes were actually made.

As big a believer as I am in bosses talking to the troops, there is no way O’Donnell would get this kind of feedback from this level of employee if they knew who he was.

Go ahead and call me naïve, but in spite of everything I’d rather be a chump than a cynic.

And in case you missed Undercover Boss you can watch it here.

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Often

• Leaders can envision and inspire, but that doesn’t mean they can manage.
• Managers can motivate and lead, but that doesn’t make them visionaries.
• Visionaries can inspire, but not necessarily lead or manage.

Rarely can one person do it all and that’s OK—if…

The solution starts when you shove your ego in your back pocket and face facts.

And it’s the same at every management level, be it Microsoft or McDonald’s.

Once you accept that reality then you can move forward and

• relinquish power;
• hire those who compliment your skills;
• give them the correct title, authority and status;
• shower them with public and private recognition;
• valid compensation; and
• sincere appreciation.

Of course, the problem with this is that few will admit their deficiencies even to themselves.

Worse, even if you want to admit it, companies, bosses and peer pressure make it almost impossible.

That leaves you with two choices.

• Stiffen your spine, ignore the pressure and let the results speak for your success.
• Bow to the pressure, fake it for as long as you can and change companies before you are found out.

That’s the great thing about life—you always have a choice.

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Life is about choices; we make choices every day that affect not only the immediate subject, but also those around us and our future.

Sometimes we don’t even notice the choices we make, but that doesn’t change the size of their effect.

The following is a teaching fable that has been around in various forms for years.

An old man told his grandson about the battle that goes on inside people.

He said, “The battle is between the two animals that live inside us all.

One is Evil—it is made of anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.

The other is Good—it is joy, peace, love, authenticity, hope, serenity, humility, kindness, benevolence, empathy, generosity, truth, and compassion.”

The grandson thought about it for a minute and then asked, “Which wins the battle?”

The old man replied, “The one you feed.”

It is with your choices, not just the conscious ones, but all of them, that you feed the beasts.

You can never rid yourself of all the traits that comprise either the evil or the good beast, but you can control their size, frequency and intensity.

It’s your choice.

Leadership Turn is ending; its last day is December 29. I’ve enjoyed writing it and our interaction since August 16, 2007 and I hope we can continue at my other blog.

If you enjoy my views and writing, please join me at MAPping Company Success or subscribe via RSS or EMAIL.

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Sports has long been used as an analogy to various business practices—the best sales training film I ever saw was done by Vince Lombardi explaining how selling was akin to the plays in football.

But using good business practices to motivate a sports team isn’t heard of as much, except when it comes to ‘leadership’, a subject that, in its current ascendancy, annoys me no end.

A couple of years ago I read a post by Mike Kavis in which he focused on how Giants’ coach Tom Coughlin turned around his own career and his team using best practice leadership techniques.

“He listened to the constructive criticism of his bosses and players and decided to make some changes. What he found was that his vision was not fully understood by all of the players on the team. So he formed a leadership committee made up of various players on the team who could help him clearly communicate the vision. Better yet, he let the players select the leadership team. Since the players participated in forming the leadership team, it gave them a sense of ownership in the process…”

The creation of the leadership team accomplished the following:

• Clear understanding of team’s vision
• Participation in overall strategy
• Constant feedback
• Clear communication
• Accountability
• Buy-in
• Shared goals
• Clearly defined roles and responsibilities

And a Super Bowl trophy, I might add.

In his summary of what happened, Mike says, “If you want people to change, first change yourself.” which gave me a chuckle, not because it’s inaccurate, but because it’s so true that it’s the tag line of my company—To change what they do, change how you think.

A winning team is the goal of every person ever put in charge of an endeavor.

“Coughlin had a very rigid methodology that he followed to a T. It wasn’t working but he kept following it because it worked when he was with the Jaguars several years ago. By listening to his players, he made some minor tweaks to his methodology and the team responded.”

Those who are truly successful understand the importance of putting their egos in their respective pockets in order to listen and change themselves as needed.

The rest will continue to go their merry way, listening to no one, issuing edicts, and complaining when their people don’t buy-in or perform.

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Visions go by many names, but whatever you call it—goals, plans, objectives, ambitions, aspirations, purpose, aim—it involves a two-step process.

You need to visualize where you want to go and plan how you’re going to get there.

The first part is your vision, whether you’re Steve Jobs with a vision of the iPod, the child who plays doctor and grows up to be a surgeon, the couple who falls in love and plans a family or the laid-off worker whose purpose is to survive the current mess.

The second part is how to get there. As a wise person once said, “a goal without a plan is a dream” and dreams rarely come true.

Whether you’re a manager, student or parent recognize that your goal/plan/objective/ambition/aspiration/purpose/aim is, in reality, your vision and treat it with the respect it deserves.

1. Write it down;
2. think it through;
3. describe it in detail;
4. determine how to achieve it;
5. write down the steps;
6. commit yourself; and
7. do it.

But while you’re doing it remember that visions aren’t carved in stone, they need to breath and live as you do.

That means you may need to modify, put on hold, or even scrap your vision—but not at the first bump in the road.

Visions are worth fighting for, but rarely worth dying for—even metaphorically.

Think of it this way: Life happens; the world happens; flexibility is part of success—INflexibility paves the road to ruin.

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See all mY generation posts here.

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What do you talk about in your life?

What do you go to bed thinking about; what dominates your dreams; what do you ponder during the day?

Your aches and pains; the gray hair you found; the new outfit you bought, but aren’t sure is right?

Do you dwell on the words or email that may be a slight—or not?

The colleague you’re not sure likes you; the boss who seems OK, but…?

It’s more than a matter of the glass being half full or half empty.

Like the dog that worries a bone, constantly thinking and talking about anything focuses you on it; prioritizes it and makes it paramount until it dominates all other thoughts.

Focus works in both directions—it can launch you to the heights or toss you into a dungeon of doom—taking your family and friends with you.

Most importantly…

Focus is a choice.

Choose wisely.

I wish you a wonderful Thanksgiving and a bountiful life.

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Life is all about choices; every day we make choices and as we do our world changes and we move in a new direction.

Some choices are conscious; others are made with little to no thought.

Some choices lead to good outcomes and others not, but one thing is for sure.

No matter what happens, your light is never truly hidden unless you believe it is so.

Always make your best choice, but if it doesn’t work, know that the darkness will pass and you will change direction again with the next choice.

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I probably shouldn’t say this, but I do get tired of having managers ask, how to get workers to think/do/work “outside-the-box.”

For decades they’ve been exploring a plethora of business books, articles, seminars, coaching, consulting, discussions, etc., on the subject—some good, some not so good—and are still searching for how to lead their workers out of that dreaded box.

I hear, “How do we get the team to think differently?” “What incentives work best?” “How do we engage our people?”

What I don’t hear is “What do I need to change in me [to make it happen]?”

What annoys is the assumption that the solutions all involve changing the staff, environment, compensation and any other external item that might plausibly make a difference—except self.

If you want your people to think/do/work outside-the-box then you need to lead/manage outside-the-box and that usually means changing your MAP (mindset, attitude, philosophy™) before you can expect your people to change theirs.

This is rarely what leaders/managers want to hear.

I keep saying it, as do others, but many still don’t get it or just ignore it.

Today I’m saying it again loudly and very publicly:

You (there are no exceptions, none) manage/lead based on the way you think, what you think, how you think, and what you believe—in other words your MAP. No matter what you read, hear or talk, you will always walk your own MAP—that is your authenticity and you can never get away from it.

It’s not enough for you to know, you need to accept this as truth along with the knowledge that any changes are your choice and in your control.

That said, why not adopt RampUp Solutions taglines as your own.

To change what they do, change how you think.

Leadership: outside-the-box/inside your head.

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