I’m taking some time off, so this is the last post of 2019 (wow, has this year gone fast) and I thought I’d leave you with some food for thought.

Speaking of food, here’s a thought to keep in mind as you navigate holiday get-togethers.

“Relatives” refers to people to whom you are related by blood or a kin-type relationship (stepwhatevers, etc.)

“Family” refers to people who are interested, concerned, caring, supportive, and love you.

If you are very lucky some of your relatives are also family.

But there is no guarantee.

So this holiday season be sure that you spend time with both, relatives and family.

Have a safe and happy holiday season.

See you next year!

Image credit: Tony Fischer

Three years ago Jason Ford, an entrepreneur and investor in Austin, TX, wrote a post on Medium titled The real reason my startup was successful: privilege.

It is far more honest and accurate than the typical stuff from founders talking (bragging) about how they did it on their own.

This is especially true of younger founders.

Like Rick yesterday, they have no recognition of the privilege that eased their lives and underlies their success.

The post was thoughtful, intelligent, calmly stated, no insulting, or trolling.

But a lot of people scanned it, their focus caught on a couple of words, so the misinterpreted what Ford had written, in many cases angrily.

A couple of months later he followed up with White privilege is real to respond to comments from the first post.

Ford says it better, but privilege, whether White or based on gender, zip code, alumni, or any of a myriad of other things is very real.

Ford says it much better than I do; read his posts and spread the word.

No problem, large or small, was ever solved by ignoring it.

Image credit: Stephen Dann

Poking through 11+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

It’s been nearly five years since I wrote about “Rick” and in spite of everything that’s happened in those years, including inheriting his grandmother’s large estate, Rick still doesn’t consider himself privileged. Not surprising, considering the American belief that anybody can bootstrap their way to success all on their own. That includes people like Kylie Jenner, who brags about being self-made, since she bootstrapped her company using her own money — all by herself. No question, bootstrapping is far easier when you are privileged.

Read other Golden Oldies here.

If you’re an outsider, or even an insider prone to objectivity, Silicon Valley’s culture is a mess.

When I said as much to “Rick” his response caught me off guard — although it shouldn’t have.

“I wish they would just give it a rest. I am sick and tired of all the crap about wealth inequality, lack of diversity and privacy rights. That stuff is not my responsibility. I’ve worked hard and deserve my success; nobody went out of their way to help me. I’m sure not privileged and I figure if I can do it so can they.”

I’ve heard this before, but it still leaves me speechless.

Rick is tall, white, nice looking, middle class family, raised around Palo Alto, and graduated from UC Berkeley; his dad worked for Intel.

Yet he doesn’t see himself as privileged.

Over the years I’ve known thousands of Ricks.

And therein lies the true problem.

Because it’s hard to change that which doesn’t exist.

Image credit: Dagny Mol

In all my years of reading Wally Bock’s Three Star Leadership Blog I have never come across an iota of unnecessary complication, convoluted advice, negativity, or BS in any form. Just solid common sense and usable how-to’s. Monday you met a good boss and yesterday one of the worst, today is some advice from Wally on how to become a Monday-style boss.

Nobody gets up in the morning and decides they’re going to go into work and be the worst boss on the planet. So, why are there so many bad bosses?

Depending on the research you read, between 1/2 and 2/3 of all bosses are ineffective. Most of them aren’t mean, or abusive, they’re just bad at the job. That research was done a few years ago, but I don’t think things have changed much. It’s the system, silly.

The System Creates Bad Bosses

Bosses are people who are officially responsible for the performance of a group. We expect them to accomplish a mission through the group and care for group members.

Alas, we promote people who give no evidence that they have the skills to do that job or have any desire to do it. You wouldn’t hire someone as an accountant because he or she was a good plumber. But we do that all the time with bosses. We promote people to group responsibility because they’re good at something else. That something else might be making sales, designing marketing campaigns, or writing code. It usually doesn’t include the things we want bosses to do.

You might ask, “Why do people take a position they don’t want and probably won’t be good at?”

That answer’s simple. In too many companies, becoming a boss is the only way that you can get more money and prestige. If it’s the only route available, people will take it.

We could fix this easily. Allow people who might become bosses to try on the job in a temporary assignment. That way the company learns who has the aptitude and desire for a boss’s job. And people learn whether they’ll enjoy the work.

Great. We give bunch of people a job they have no aptitude or desire for. We call it a promotion, but it’s more like a career change. What do we do next?

We compound the problem. Once you become a boss in most companies, you can’t go back to being an individual contributor. You’re stuck. For the rest of your career, you’re going to be miserable doing a bad job that affects the lives and productivity of dozens of people.

Then we compound the problem one more time. We dump people into that new career without much training or support.

Lots of Bosses Don’t Know What Being A Good Boss Looks Like

We build up our mental model of what a good boss is by experiencing a good boss. Too many people who get promoted haven’t had one. They have no idea what it’s like to be a good boss or how different it is to be on a team with a good team leader.

This is a chicken and egg problem. You need good bosses to set the example and help others imagine what being a good boss is like. And you can’t use the negative examples of bad bosses. Bad bosses may teach you what not to do, but they can’t teach you what to do instead.

Good Bosses are Effective Coaches

You want bosses who are coaches, mentors, and encouragers of people who want to do a similar job. That means training bosses in coaching and development skills. It means tying some of their compensation to the work they do developing people. It means basing their promotion, in part, on how effective they are developing good leaders.

The Transition is Critical

We must provide special support during the two years from the time a person is promoted. That means readily available materials, coaching, and coursework.

Deliver training in small bites not a three-day program that covers everything. Deliver training before a person assumes the job, not six months later. By then he or she has developed a bunch of bad habits. Supplement with coaching to transfer skills from the classroom to the workflow.

New bosses will come back from training with a head filled with good ideas about what to do. Then, those ideas slam into reality. Doing is a lot harder than knowing.

That’s when coaching is vital. They need to learn in small, doable steps that build confidence. The best place to get that is from their boss, who’s also a great coach.

Bottom Line

We have a system in most companies designed to produce too many ineffective bosses. We need to fix the system. Meantime pay special attention to coaching. Give potential leaders some experience of the job before they accept it. We can make sure the bosses we have understand new leader development as part of their job and have the skills to do it. We need to remove leaders who aren’t effective, so they don’t continue to affect performance and morale.

Image credit: Three Star Leadership

A long time ago I wrote about what I call ego-merge, which refers to buying into the idea that you and your company are one.

Ego-merge used to be the result of long-term employment with the same company; these days it’s more the result of buying too deeply into the founder’s vision.

“The initial thing of ‘making a life, not a living,’ ‘community,’ ‘better together’ — the terms WeWork pushed as marketing also seeped into this company’s culture in a very real way,” said Kevin Hsieh, a software engineer involved in the group. “There is a looming sense of betrayal and frustration that that wasn’t necessarily followed everywhere.”

Betrayal is no understatement.

Adam Neumann, WeWork’s CEO, walked away with a $1.7 billion golden parachute, while employees are getting worse than screwed.

Combining an intriguing vision, with intense passion and an invincible belief in self, is a recipe that can  hook investors, workers and users — and it did.

Caveat emptor, indeed.

Startup or not, people are working longer hours even if they aren’t in an office.

Millennials are burning out, because they feel guilty unless they are working.

People of all ages, even those well into their seventies are working longer and proud of it. Having spare time has become a symbol of low value, while being always busy equates to high status.

So it’s no surprise that companies and individual bosses are taking advantage and always pushing people to increase productivity.

When what they should be doing is sending them home, since working longer hours has been proved to lower productivity.

As countless studies have shown, this simply isn’t true. Productivity dramatically decreases with longer work hours, and completely drops off once people reach 55 hours of work a week, to the point that, on average, someone working 70 hours in a week achieves no more than a colleague working 15 fewer hours.

But that doesn’t stop various media from writing job shaming articles making fun of successful, well-known people working retail jobs.

Fans wondered why it was deemed newsworthy that a mother of two had taken a job in a different sector when her best-known role as an actor had wound down. (Soap stars, even on massive hits like EastEnders, do not earn early-retirement-level salaries.)

The fiasco echoed a similar attempt at job-shaming by another British tabloid last year, when the Daily Mail published photos of American actor Geoffrey Owens bagging groceries as a cashier at a Trader Joe’s, a retail chain known for its excellent job benefits. Fox News picked up the story in the US and both media outlets were ridiculed for it.

And, for a change, the trolls crawled quietly back under their rocks. Will wonders never cease.

Many of those working so-called low-level jobs are college graduates.

McKinsey findings show that 48% of employed U.S. college grads are in jobs that require less than a four-year degree.

Geoffrey Owens summed it up best.

“There is no job that’s better than another job. It might pay better, it might have better benefits, it might look better on a resume and on paper. But actually, it’s not better. Every job is worthwhile and valuable,”

Image credit: Kat

Poking through 13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Burn rate is why companies (and people) should budget. Unfortunately, budgeting is often driven by burn rate when it should be vice versa — as most learn the hard way. Hard, but not impossible, just ask the guy who went from a burn rate of over half a million a month to $15,000. Although this post is from 2016 when money was tight and focused on entrepreneurs, it applies to companies of any size, as well as people, no matter their income.

Read other Golden Oldies here.

Last summer David Bladow, co-founder and CEO of flower delivery startup BloomThat, had the worse kind of ah-ha moment after deciphering the company’s accounting — a self-described “convoluted mess.”

What he found was a monthly burn rate of $550K that meant the company would be out of cash in just 4 months.

That knowledge drove a laser focus to change.

Now instead of shutting its doors in November, its self-diagnosed death date, the startup launched nationally on February 3. The company that was burning through half a million a month is now down to $15,000 a month.

BloomThat did early what every founder should be doing now.

Yesterday Mark Suster wrote about how to figure the right burn rate for your company and last week we talked about doing more with less.

Actually, I think the tightening of funding is a very good thing, although it will create a certain amount of carnage, it will force founders and their teams to grow up.

If that sounds harsh, so be it.

Funding based on unproven future sales is driven by hopes that are heavily shaped by outside circumstances — circumstances beyond any founder’s control.

Sam Altman warns that funding is not a guarantee of success and in the next few years David Bladow, Andrew Wilkinson and dozens like them will prove that horses have the staying power that unicorns lack.

Flickr image credit: Tsutomu Takasu

As we saw yesterday, staying highly skeptical of all cyber-information, from friends/followers through speeches and videos is a necessity these days.

But the question arises,

Where did we get the idea that tech meant progress and that it’s inevitable.

Neither are true, especially the inevitable part.

The tech world loves to claim that technology is like evolution, therefore inevitable.

Technologists’ desire to make a parallel to evolution is flawed at its very foundation. Evolution is driven by random mutation — mistakes, not plans. (…)  Evolution doesn’t patent things or do focus groups. Evolution doesn’t spend millions of dollars lobbying Congress to ensure that its plans go unfettered.

What a crock, but people have bought into the mindset.

You can see it playing out in all the smart (hackable) products.

People claim they want the convenience, but that so-called convenience is killing creativity.

Humans make choices.

Tech bosses are human.

And it’s us humans who will pay the price for the supposed inevitability of tech evolution.

Image credit: Charles LeBlanc

Poking through 13+ years of posts I find information that’s as useful now as when it was written.

Golden Oldies is a collection of the most relevant and timeless posts during that time.

Since this was written in 2012 things have gotten much worse, with deep fakes, audio and video, fake news and misinformation in general added to everything described in the post. Caveat emptor (let the buyer beware) is more true now and more important than ever before.

Read other Golden Oldies here.

Do you look for peer reviews, such as those on Yelp, Amazon and most consumer sites, before buying the product, visiting the restaurant or booking the hotel?

Before the Internet we asked our friends and checked critics’ comments in newspapers and magazines, in order to increase the odds for a favorable experience.

These days we check the Internet.

“The wheels of online commerce run on positive reviews,” said Bing Liu, a data-mining expert at the University of Illinois, Chicago (…) Mr. Liu estimates that about one-third of all consumer reviews on the Internet are fake.

Consumer reviews are powerful because, unlike old-style advertising and marketing, they offer the illusion of truth. They purport to be testimonials of real people, even though some are bought and sold just like everything else on the commercial Internet.

Do rankings based on the number of followers people have influence your trust level or opinion of them? But how do you know they are real?

And it’s not just ego-driven blogger types. Celebrities, politicians, start-ups, aspiring rock stars, reality show hopefuls — anyone who might benefit from having a larger social media footprint — are known to have bought large blocks of Twitter followers.

Are you impressed when someone’s Facebook wall is filled with beautiful people?

They are for sale, too.

His idea, he said, was “to turn cyberlosers into social-networking magnets” by providing fictitious postings from attractive people. The postings are written by the client or by Mr. Walker and his employees, who base the messages on the client’s requests.

If having to choose between being a chump and a cynic isn’t up your alley, perhaps the best advice when it comes to reviews, followers and friends is ‘buyer beware’ and ‘if it seems to good to be true it probably is’.

Flickr image credit: Psychology Today

I was going through some very old cuttings and this one jumped out at me.

I want all of my rights immediately, but have no urgent need of my obligations.

It was originally written about teenagers.

These days it seems to fit a lot of folks in the tech world and beyond — way beyond.

From sea to shining sea and on to Wall Street, then south to DC and the halls of Congress and the White House.

Image credit: studio tdes