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How To Become An Adult

Wednesday, March 22nd, 2017

Sometimes people seem to forget that kids grow up and become adults.

Or they used to.

The responsibility for most of the problem can be laid at the feet of their parents and their helicopter approach to raising their offspring. Most ironically, they complain when job candidates sport the same attitudes as their own kids.

Other factors retarding adulthood include the escapism offered by today’s video games, especially for under-30 males, the lack of interpersonal skills driven by social media, along with social media’s unsubtle efforts to foster addiction in the name of profit.

And, of course, the largest factor being family and friends, whose emotional and financial support, enable a relatively comfortable living situation.

The difficulty today’s young adults are having in becoming actual adults was the impetus for (what else) a startup.

Rachel Weinstein, a psychotherapist, and Katie Brunelle, a former elementary school teacher and coach, responded by creating the Adulting School, a place for people to gain the skills they need to feel like an adult, from goal-setting and sheet-fitting to how to manage money or hang a picture.

Simon Senek, a British author and motivational speaker, also blames parents for the false expectations of so many Millennials, who never were given the chance to learn/live the process of achievement.

“Everything you want you can have instantaneously, except for job satisfaction and strength of relationships,” Senek argues. “There’s no app for that; they are slow, meandering, uncomfortable processes.”

Whatever you think about a school that teaches adults how to be adults the real question is: in what direction will the next generation go?

Image credit: the Adulting School

Ducks in a Row: How Good Is Your Face-To-Face?

Tuesday, March 21st, 2017

https://www.flickr.com/photos/44412176@N05/4197328040/

Why is it that the most difficult part of management, i.e., people management, constantly moves backwards?

Managers from the Greatest Generation tried to manage by memo.

That lasted until the 1970s when Boomer and Gen X managers took a giant step backwards and started trying to manage by email.

Millennials have taken an even larger step in that direction by trying to manage by text and have swept many of the previous contingents along with them.

Granted, people at all levels often look for and find ways, frequently turning to available technology, to avoid, or at least minimize, the most frustrating and difficult parts of their jobs.

However, that doesn’t work when the frustrating part is 90% of the job.

Every time this comes up I find myself quoting something Terry Dial said to me decades ago.

“People are 90% of our costs as well as the key to customer service and satisfaction. The only thing that should take priority over hiring a new employee is keeping a current one.”

Wally Bock puts it this way (and offers excellent advice on how to do it.)

In the Marines, I learned that when you’re responsible for a group, you have two jobs. One of them is to accomplish the mission. The other is to take care of the people.

I personally guarantee that you won’t accomplish the former if you ignore the latter.

You cannot “care for your people” by email or text — it requires face time.

It requires one-on-one conversations — wherever they take place — and not just about performance.

Conversations need to be human, that means family, hobbies, food, sports, etc.

Face-to-face humanizing contact is critical for teams, too, whether they are in a different office around the block or around the globe.

As Valerie Berset-Price, founder of Professional Passport says,

“Building trust is a multisensory experience,” she says. “Only when people are physically present together can they use all of their senses” to establish that needed trust. Without a bond, conflict or disengagement can more easily arise and is more difficult to resolve.

So whether you consider yourself a manager, a leader, a boss, or just a plain working stiff honing your in-person communication skills will not only improve your career opportunities, but also all parts of your life.

PS I just saw this article on IBM’s move to have teams in-person face-to-face.

Image credit: gorfor

Educationally Speaking

Wednesday, March 15th, 2017

https://www.flickr.com/photos/waldec/4507270630/

No matter your circumstances, married/involved/single, there are probably kids somewhere in your world.

I read a lot of articles about education, but three about kids really stood out for me and I believe will be of value to you.

The first looks at the unpleasant fact that our so-called modern education is producing workers more fit for 19th and early 20th Century jobs than those that will be available when they enter the workforce. In other words, acing standardized tests does not prepare you for anything more than functioning in rote.

In the future, if you want a job, you must be as unlike a machine as possible: creative, critical and socially skilled. So why are children being taught to behave like machines?

Speaking of behind-the-times teaching.

The only thing that can be said for the traditional approach to math, which, along with critical thinking, is one of the most critical skills needed in the future, is that it stinks.

Whether you look at the results by age (including adults), race or gender math skills are sadly lacking in the US and many other countries.

But it doesn’t have to be that way.

John Mighton, a Canadian playwright, author, and math tutor who struggled with math himself, has designed a teaching program that has some of the worst-performing math students performing well and actually enjoying math. There’s mounting evidence that the method works for all kids of all abilities.

Finally, or maybe foremost, is culture.

Just as in companies, the culture in a school is the determining factor on whether kids learn — or not.

The prevailing culture of many schools, especially the vaunted charter schools, has been one “no excuses.” A culture focused on regimentation and inflicted mostly on poor children of color.

But as any idiot knows, regimentation is not going to produce the next Marc Benioff or Larry Elison, So what does?

Ascend Public Charter Schools network began to retrain teachers to focus on social and emotional development. This provided the framework for creative problem solving to help prevent conflicts between students, or between teachers and students, from escalating.

Does it work? Is it making a measurable difference? Short answer is a resounding ‘yes’.

Around the same time that Ascend was transforming its culture, it put in place a new curriculum, more closely aligned with progressive schools, that focuses on intellectual inquiry rather than received knowledge. At Ascend’s lower and middle schools in Brownsville, passing grades on the annual state English test increased to 39 percent in 2016, from 22 percent in 2014, while the rate on the math test increased to 37 percent, from 29 percent. It’s hard to isolate the cause for the improvement, but it is likely to be a combination of both the academic and cultural changes, which makes Ascend a bold testing ground for the theory that children from low-income homes can be educated the same way as children from affluent families.

Finally, what about adult education, specifically the much ballyhooed MBA? Does it provide the education that provides the skills to climb the corporate ladder?

Not really, according to Henry Mintzberg, Cleghorn Professorship of Management Studies at McGill University, who looked at CEOs from what is considered the most elite university on the planet: Harvard.

Joseph Lampel and I studied the post-1990 records of all 19. How did they do? In a word, badly. A majority, 10, seemed clearly to have failed, meaning that their company went bankrupt, they were forced out of the CEO chair, a major merger backfired, and so on. The performance of another 4 we found to be questionable.

I sent the article to another Harvard-educated CEO I know. His reaction?

Excellent  article. Very true. It took me years to unlearn what I’d been taught at business school…

The article is well worth your time, especially if you, or someone you know, are considering spending the money/going into debt for your MBA.

One more irreverent note, compliments of CB Insights, that is oh, so, true.

Hack: How to hire MBAs
My co-founder Jon stumbled upon this hack to get lots of MBA resumes which I’m going to let you in on.
Whatever the job title, throw the word “strategic” in front of it.

Image credit: .waldec

Golden Oldies: If the Shoe Fits: Finding the Cause of Turnover

Monday, March 13th, 2017

It’s amazing to me, but looking back over more than a decade of writing I find posts that still impress, with information that is as useful now as when it was written.

Golden Oldies are a collection of what I consider some of the best posts during that time.

Bosses are usually unrelenting when something goes wrong with a product/service. They, the team and often the entire company work to not only find the cause, so it won’t happen again, but also to placate their customers.

However, when the problem is an internal human one, they are more hesitant to root it out, since that often means first looking in the mirror and then actually changing (not just paying lip-service until the turmoil dies down).

Read other Golden Oldies here.

A Friday series exploring Startups and the people who make them go. Read allIf the Shoe Fits posts here

5726760809_bf0bf0f558_mIn the right frame of MAPping Company Success it says, “Have a quick question or just want to chat?” along with both email and phone number.

A few weeks ago a “John,” a founder, called me to see if I had any idea why his turnover was so high.  

In response to my questions he described his company’s culture, management style, product, etc.

I told him that assuming what he said was what was actually happening then something else was going on.

Since we are several thousand miles apart, we came up with the idea of using a stationary camcorder to tape the interactions; a “set it and forget it” approach to capture the norm and not performances.

A few days later he sent me a link to see the results.

I choked at the length, but it didn’t take that long to find what the likely problem was.

To see if my instinct was correct, I watched the entire nine hours on fast forward.

What I saw was that, almost without exception, during every interaction John had, whether with programmers or senior staff, he interrupted them to take calls or respond to texts.

We discussed the ramifications and effects of the constant interruptions and I asked him how he would feel if they had acted the same way.

He said it had happened to him and he usually felt annoyed, offended or both.

So I asked why they would feel any different.

John said that also explained why one senior developer said he preferred to work where he was shown some respect.

John had chalked it up to the developer’s age and that he couldn’t handle the casual atmosphere, but thinking back the guy had had a good relationship and no problems with the team.

I suggested that instead of saying anything he just change, i.e., pay attention and not interrupt, since actions speak louder than words.

I also sent him this image as a constant reminder.

respect

John went further than changing; he called the most recent three who had left, apologized and said he would like them to come back.

One had already accepted a job, but the other two decided to give it another shot.

They both said that his candidness, honesty in recognizing the problem and sincere apology made it likely he would follow through.

Image credits: HikingArtist and via Imgfave

The Source Of Tech Misogyny

Wednesday, March 8th, 2017

https://www.flickr.com/photos/allaboutchase/3210937988/

Anyone looking at the data can’t avoid seeing that tech culture has a strong misogynistic streak.

It wasn’t always that way.

What happened?

Marketing happened.

Specifically, the marketing of computer games in the 1980s.

A lot of early computers were used for game playing,” Elizabeth Ames says. “Those games tended to be more aimed more at boys and men, so it was easy for boys to get a leg up in that area through gaming.

Consider the stats.

… in the 1970s and early 1980s. In 1984, 37% of computer science graduates were women, but those numbers began to drop dramatically in the middle of the decade. By 2016, that number had been whittled down to 18%.

Computers and games were not only marketed to males, they denigrated females (as did other toys, remember the Barbie “Math is tough” fiasco).

In the beginning Apple couldn’t crack the business market, so it went after the education market. When those kids grew up they were completely hooked on Apple and took that attitude into the workplace.

Jobs’ Apple was a master of brainwash marketing, so those kids also brought Apple attitudes with them, too.

The Apple personal computer that was released at the time was marketed specifically to boys (included teasing girls’ computer skills), as were a whole range of other consoles. This gave rise to male computing culture.

Those boys and young men grew up to start and run companies now.

And it’s those insidious attitudes instilled by all that male-centric marketing that became the cornerstones of today’s bro culture.

Knowing this, the current misogynistic streak isn’t all that hard to understand.

But that still doesn’t make it acceptable.

Image credit: Chase N.

Ducks in a Row: Behavioral Addiction Means Profit

Tuesday, March 7th, 2017

https://www.flickr.com/photos/notionscapital/4549543273/

Do you believe that Twitter was founded with effects like Arab Spring in mind? Or that Mark Zukerberg started Facebook for altruistic reasons? Or that Instagram, Snapchat and other similar sites actually have your wellbeing in mind?

If so, you probably also believe in Santa Claus, the Easter Bunny and the Tooth Fairy.

The primary purpose of every one of these sites is simple: to make as much money as possible.

How?

By using personalization to achieve behavioral addiction.

Infinite personalization comprises the artificial intelligence-driven, big-data based tools that allow algorithms to build a personalized Internet echo chamber customized just for you, designed to make you feel great. Infinite personalization feeds you the real, the fake, and everything in between, with the simple goal of holding your attention and getting you to come back for more. It is the process by which companies can measure, match, and predict consumers’ individual preferences with amazing accuracy and then tailor offerings to maximize revenue.

It’s done with full knowledge and, in my opinion, malice afore thought.

It’s why tech titans, starting with Steve Jobs in 2010, limit their kids, as I said a couple of years ago in The Hypocrites of Tech.

They want their kids to grow to positions of leadership and power and know they can’t if their world shrinks to a self-enhancing echo chamber that only regurgitates information that fits their preconceived ideas.

Personalization is active in the real world, too, and has been for several years, with young adults inventing ways to shrink their world by curating their college roommates and demanding “safe places.”  

All I can say it ‘good luck’ when their carefully curated echo chamber has to function in the work-world.

However, it’s a sad and scary commentary that in the frenzy to make more and more money tech is providing a detailed roadmap, along with the supporting technology, for demagogs to become dictators.

For a more detailed look at behavioral addiction check out Adam Alter’s Irresistible: The Rise of Addictive Technology and the Business of Keeping Us Hooked

Image credit: Mike Licht, NotionsCapital.com

Golden Oldies: Pity for a Generation

Monday, March 6th, 2017

It’s amazing to me, but looking back over more than a decade of writing I find posts that still impress, with information that is as useful now as when it was written.

Golden Oldies are a collection of what I consider some of the best posts during that time.

In the three years since I wrote this the situation hasn’t improved — in fact it’s gotten much worse. Worse because it encompasses what seems like the majority of people from every country around the globe and all ages.

Something else happened during those three years — mental health practitioners recognized the addictive qualities of social media and formalized several conditions, such as FOMO (fear of missing out).

As with any addiction there are two sides, addicts and suppliers. Join me tomorrow for a look at the supply side.

Read other Golden Oldies here.

http://www.flickr.com/photos/nicubunuphotos/5925119201/

I feel sorry for the current generation and all those who’ve bought into their ethos.

Everywhere I go I see them; eyes locked on a tiny screen desperately seeking the latest indication that they fit in; that they are accepted; that they are liked.

But what they find on that screen is an illusion; one that leads them away from the real connections all humans crave.

Studies show that American college students spend, on average, three hours texting and an hour and 40 minutes on Facebook every day. One of the more recent studies centers on the Bergen Facebook Addiction Scale: Norwegian researchers have observed that excessive Facebook use leads to higher rates of anxiety and social insecurity.

The proof is in what happens when they’re in public and you take that screen away.

“I gathered my things and bolted out the door,” one student wrote about her reaction once she finished her meal. “I was glad that I could feel like I belong somewhere again. . . . What I hated most was being alone and feeling like I was being judged for it.” Another student echoed this experience. “By not having my phone or laptop to hide behind, it was amazing how self-conscious I felt.”

How sad is that?

In short, no screen equals no confidence

“I realized something disturbing after doing this. If I don’t feel connected with others, I automatically feel alone, unpopular, less confident.”

The feedback of online connections may provide instant gratification, but that’s cold comfort when what you’re longing for is warmth, intimacy and a hug.

Flickr image credit: nicubunu.photo

Protect Yourself — ‘They’ Don’t Care/Won’t Bother

Friday, March 3rd, 2017

https://www.flickr.com/photos/centralasian/8261449212

Do you invite strangers into your home and let them to listen to your most personal conversations or view your most intimate moments?

Would you leave them alone with your kids to say what they pleased using unquotable language?

Would you stand by while they rummaged through your files copying what they pleased, leaving chaos behind and demanding payment so you could clean up the mess?

No?

Chances are you already do.

You invite them in with every connected device you buy.

Even vaunted Apple isn’t immune.

Security hasn’t been a high priority for companies around the globe, especially those running startups.

Consider the saga of a doll called Cayla from Genesis Toys; banned in Germany and under investigation in the US.

Cayla and a similar toy, i-Que, made by the same company are Internet-connected and talk and interact with children by recording their conversations.

CloudPets are stuffed animals made by Spiral Toys, which didn’t even bother to secure their database.

In addition to storing the customer databases in a publicly accessible location, Spiral Toys also used an Amazon-hosted service with no authorization required to store the recordings, customer profile pictures, children’s names, and their relationships to parents, relatives, and friends.

Samsung’s smart refrigerator was hacked yielding up G-mail logins, which, in turn, can yield up your whole on-line life.

Besides the fridge, the hackers also found 25 vulnerabilities in 14 allegedly smart devices, including scales, coffee makers, wireless cameras, locks, home automation hubs, and fingerprint readers.  

Pretty lame, considering that in January 2014 security was ranked as the top spending priority for CIOs and 75% said it would increase in 2015.

Makes you wonder what it was spent on.

European countries, such as Germany and Denmark, have strong privacy laws and simply ban these products, but I doubt our government will do more than hold hearings and wring their hands.

So it’s up to you.

Your major protection is very simple.

  1. Don‘t buy connected devices unless you really can’t live without them.

For those you do buy don’t expect anything from the manufacturer.

  1. Learn how to reset the passwords and choose strong ones.
  2. Don’t use all-purpose logins, such as those from Facebook or Google — no matter how convenient they are.

It’s called “personal responsibility.”

If you’re not familiar with the idea ask your parents — or, more likely, your grandparents.

Image credit: cea +

Ryan’s Journal: Has The Nation Lost Its Mind?

Thursday, March 2nd, 2017

As a nation, and perhaps as a species, we reward success above all else.

I am in sales and a mantra I have heard many times is, “exceeding quota covers a multitude of sins”. Did you show up hungover to a team meeting? Did you grope someone at an after-hours event? Did you mouth off to your boss?

These are things I have all personally witnessed at work and the one question always asked was, “are they hitting their quota?”

Why do I bring this all up you ask?

As you may have read Uber is having a tough few months and an even worse week. I won’t jump on the bandwagon to bemoan their culture, but I will say it’s probably not limited to them alone.

Because we have put value in success above all else it is easy to forgive when those companies or people err.

In my professional life I have had an opportunity to work in both large and small organizations. These are all made up of people with strengths and weaknesses, but one common thing I see is those that produce revenue and growth get away with a bit more.

Now this is only anecdotal, but headlines can support this claim to a degree. Uber, Google, Wal-Mart have all had scandals or missteps.

While this may not be indicative of social decay, it points to an opportunity for improvement.

One thing I truly believe is culture begins with self.

The choices we make as individuals are what shape the greater group.

When I see these stories of harassment, abuse or other issues it is not a company that is doing it, it’s an individual. Personal responsibility must be an expected outcome if we want a change.

How can we start?

There is always the Golden Rule or Karma to consider.

If you want to consider science alone we can look to Newton’s third law as reference.

All of these have a common theme — your actions will have equal reactions in measure.

Perhaps that can be a basis for culture moving forward?

Image credit: Dani Mettler

An Insightful Comment On Cheating

Wednesday, March 1st, 2017

I received an email yesterday morning from the CEO of a well-known growth company. He wrote regarding yesterday’s post about cheating.

I asked why he wrote instead of leaving it as a comment.

He replied, I would rather avoid having it associated with me. If you want to write a post and have anonymous attribution, that’s fine. 

It’s an important observation and one that is especially applicable now. I’m sharing it with no additional comments from me.

Anything I tried to add would be superfluous and detract from its importance.

https://www.flickr.com/photos/9557815@N05/30738398861/When there are strong incentives to cheat and large negative consequences if one avoids cheating (since everyone is doing it), what should be the inducement for not cheating?

Where cheating is rewarded, truth and uprightness has potentially large negative consequences.

An organization or society built on fraud, trickery and deceit will eventually descend into chaos and anarchy.

Without leadership among both common people and the privileged, this is inexorable destiny.

Whenever there is a trend toward something, there are significant costs associated with changing the trajectory.

Who can or should be willing to bear these costs?

Image credit: Abi Skipp

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