Poking through 11+ years of posts I find information that’s as useful now as when it was written.
Golden Oldies is a collection of the most relevant and timeless posts during that time.
It’s been nearly five years since I wrote about “Rick” and in spite of everything that’s happened in those years, including inheriting his grandmother’s large estate, Rick still doesn’t consider himself privileged. Not surprising, considering the American belief that anybody can bootstrap their way to success all on their own. That includes people like Kylie Jenner, who brags about being self-made, since she bootstrapped her company using her own money — all by herself. No question, bootstrapping is far easier when you are privileged.
If you’re an outsider, or even an insider prone to objectivity, Silicon Valley’s culture is a mess.
When I said as much to “Rick” his response caught me off guard — although it shouldn’t have.
“I wish they would just give it a rest. I am sick and tired of all the crap about wealth inequality, lack of diversity and privacy rights. That stuff is not my responsibility. I’ve worked hard and deserve my success; nobody went out of their way to help me. I’m sure not privileged and I figure if I can do it so can they.”
I’ve heard this before, but it still leaves me speechless.
Rick is tall, white, nice looking, middle class family, raised around Palo Alto, and graduated from UC Berkeley; his dad worked for Intel.
Yet he doesn’t see himself as privileged.
Over the years I’ve known thousands of Ricks.
And therein lies the true problem.
Because it’s hard to change that which doesn’t exist.
A long time ago I wrote about what I call ego-merge, which refers to buying into the idea that you and your company are one.
Ego-merge used to be the result of long-term employment with the same company; these days it’s more the result of buying too deeply into the founder’s vision.
“The initial thing of ‘making a life, not a living,’ ‘community,’ ‘better together’ — the terms WeWork pushed as marketing also seeped into this company’s culture in a very real way,” said Kevin Hsieh, a software engineer involved in the group. “There is a looming sense of betrayal and frustration that that wasn’t necessarily followed everywhere.”
Combining an intriguing vision, with intense passion and an invincible belief in self, is a recipe that can hook investors, workers and users — and it did.
Poking through 13+ years of posts I find information that’s as useful now as when it was written.
Golden Oldies is a collection of the most relevant and timeless posts during that time.
80 years ago Dave Packard commented that good management was “marked by personal involvement, good listening skills and the recognition that “everyone in an organization wants to do a good job.” That belief developed into a management technique called MWBA and it’s just as powerful now as it was then — if not more so. 13 years ago I wrote a four-part series about it. The second post talks about why to do it, the third about uncovering problems and the fourth about using MWBA to crosscheck what you hear.
And yes, you do have time.
Author John le Carré, of Bond fame, said it best.
“A desk is a dangerous place from which to view the world.”
Remember Management By Walking Around (MWBA)? It’s an oldie, but a goodie.
Great managers work to spend at least 25% (or more) of their time wandering around chatting and building trust with their people.
Don’t have time? Maybe that’s because you never really thought abut the benefits. Getting to know your people this way helps you to
spot high-potential workers;
raise your trust quotient with employees;
improve retention;
attract talent;
discover molehills before they’re mountains, and, most importantly, it’s the best, if not only, way to
know what’s really going on.
To work it must be the norm—that means it needs to be done constantly, not just when there’s a problem.
Consistent, casual visits make people feel comfortable and encourages them to chat—saying what they are thinking without editing it. To pass on information, rumors, and the like without wondering or worrying that it will boomerang and hurt them.
While wandering, you’ll hear enough to validate or repudiate what you heard from somewhere else. It lets you protect your sources—which means they’ll continue to pass on information—and it helps you avoid acting on erroneous information.
The higher you rise in the organization the more important this intelligence becomes. One of the greatest dangers for any manager is getting isolated and hearing only a sanitized or slanted version of what’s going on within the group, department or company. This is especially true for the CEO and senior staff.
Bottom-line—get off your duff, out of your office, wander around, say hi, listen, be a sponge and soak it all up.
Invest the time—that’s what managers do—and it will pay off handsomely!
Poking through 13+ years of posts I find information that’s as useful now as when it was written.
Golden Oldies is a collection of the most relevant and timeless posts during that time.
Burn rate is why companies (and people) should budget. Unfortunately, budgeting is often driven by burn rate when it should be vice versa — as most learn the hard way. Hard, but not impossible, just ask the guy who went from a burn rate of over half a million a month to $15,000. Although this post is from 2016 when money was tight and focused on entrepreneurs, it applies to companies of any size, as well as people, no matter their income.
Last summer David Bladow, co-founder and CEO of flower delivery startup BloomThat, had the worse kind of ah-ha moment after deciphering the company’s accounting — a self-described “convoluted mess.”
What he found was a monthly burn rate of $550K that meant the company would be out of cash in just 4 months.
That knowledge drove a laser focus to change.
Now instead of shutting its doors in November, its self-diagnosed death date, the startup launched nationally on February 3. The company that was burning through half a million a month is now down to $15,000 a month.
BloomThat did early what every founder should be doing now.
Actually, I think the tightening of funding is a very good thing, although it will create a certain amount of carnage, it will force founders and their teams to grow up.
If that sounds harsh, so be it.
Funding based on unproven future sales is driven by hopes that are heavily shaped by outside circumstances — circumstances beyond any founder’s control.
That became clear in a recent study by Martin Abel, an assistant professor of economics at Middlebury College, that was published in the Institute of Labor Economics.
All managers need to be able to give tough feedback at times. But Abel’s research finds that both men and women discriminate against female bosses who dish out criticism, even when the feedback is worded identically to the feedback given by male managers.
Women are supposed to be nice, complimentary and supportive (especially to men). Those who are assertive and speak up, instead of melting into the background and shutting up are considered bitches.
As are women who do what bosses are supposed to do, i.e., provide feedback, both good and not, that helps their people grow and develop their capabilities to the fullest.
…workers surveyed were “about three times more likely to associate giving praise and appropriate use of tone with female managers. By contrast, they are about twice more likely to associate giving criticism and strict expectations with male managers.”
The attitudes aren’t new. The same type of studies (presenting the same whatever, but using male and female names) have documented the same reactions in college professors, managers and workers.
A year later GE scrapped its notorious rank and yank review system as implemented by then-CEO Jack Welch. A year after that Amazon followed suit. There are still plenty of companies that use the system — whether they admit it or just change the name. Individual managers are also guilty of it no matter their company’s attitude. Be it company wide or individually the effect is the same — higher turnover, lower productivity, decreased engagement, and increasing recruiting costs.
Years ago I wrote about how to make annual reviews painless and effective — more a review of the year’s accomplishments and setting goals for the coming year than a critique of work past.
It worked because mini-reviews, coaching and conversations during the year were frequent.
Typical annual reviews were fraught with fear and loathing.
For decades, General Electric practiced (and proselytized) a rigid system, championed by then-CEO Jack Welch, of ranking employees. Formally known as the “vitality curve” but frequently called “rank and yank,” the system hinged on the annual performance review, and boiled the employees’ performance down to a number on which they were judged and ranked against peers. A bottom percentage (10% in GE’s case) of underperformers were then fired.
Jack Welch championed a lot of very bad stuff (e.g., work/life balance, HR), but the negativity of rank and yank is near the top, if not number one.
(As for GE’s stellar results keep under Welch keep in mind that businesses like GE Financial practically printed money until it all blew up.)
But times are changing.
According to Raghu Krishnamoorthy, the longtime GE exec in charge of Crotonville (GE’s in-house management school) “Command and control is what Jack was famous for. Now it’s about connection and inspiration.”
And to that end, GE has developed a new in-house app that basically does what I and others evangelized a decade and more ago.
The new app is called “PD@GE” for “performance development at GE” There’s an emphasis on coaching throughout, and the tone is unrelentingly positive. The app forces users to categorize feedback in one of two forms: To continue doing something, or to consider changing something.
If you don’t have the luxury of an app you can simplify it even further.
Care about your people.
Interact with your people.
Talk with your people.
Challenge your people.
Help them grow and advance — even when that means they leave for a better opportunity that you can’t provide.
Read what GE is doing and adapt it to your own group — whether your company does of not.
Poking through 13+ years of posts I find information that’s as useful now as when it was written.
Golden Oldies is a collection of the most relevant and timeless posts during that time.
I read a couple of articles last week highlighting two mind-blowing new products. Tomorrow you’ll learn about one that addresses wildfire prevention in a totally new way. The other (Wednesday) is a way to recycle roads, instead of repaving them, using plastic bottles.
Entrepreneurs face difficulties that are hard for most people to imagine, let alone understand. You can find anonymous help and connections that do understand at 7 cups of tea.
Crises never end.
$10 really does make a difference and you’ll never miss it,