Role Models: GM’s Mary Barra
by Miki Saxon
Empowering people is something every good boss, from CEO to team leader, wants to do.
Sometimes that can be accomplished by making a small change that turns out to have a giant impact, as GM Chairman/CEO Mary Barra found when she became vice president of global human resources in 2009.
Barra wanted to change GM’s 10-page dress code to a simple, two-word one, ‘dress appropriately.’
Her staff didn’t agree.
But the HR department ironically posed my first hurdle. They started arguing with me, saying, it can be ‘dress appropriately’ on the surface, but in the employee manual it needs to be a lot more detailed. They put in specifics, like, ‘Don’t wear T-shirts that say inappropriate things, or statements that could be misinterpreted.’”
The kind of detailed instructions the hr staff wanted to add may not seem like that big a deal, but the underlying implication is that the company didn’t trust them. Remove the details and you have a radically different result.
“But if you let people own policies themselves—especially at the first level of people supervision—it helps develop them. It was an eye-opening experience, but I now know that these small little things changed our culture powerfully. They weren’t the only factor, but they contributed significantly.” (…) By simply stating “dress appropriately,” Barra does exactly what she asks of other leaders: She avoids assumptions, instead choosing to trust her employees’ judgment—and has found the experience remarkably liberating.
Not to mention successful.
If that attitude works in a company with 180,000 employees it will probably work for you.
Image credit: Wikipedia
