The mood at the all-hands meeting was tense, and employees asked management to give them the heads up if things were going badly. They were told that the cuts were the move they needed, the person said of the meeting. “Three weeks later is when the hammer dropped on everyone else,” they said.
They shafted their customers
Customers have accused Move Loot on Twitter of taking their money and failing to deliver items. Other sellers remain frustrated that the marketplace closed with no warning, leaving them in a lurch when trying to move out. The phone number that it had given out on Twitter for customer support now has a voicemail saying that phone support is no longer available.
As for their investors, I have no sympathy for them. Who gives four kids, with little-to-none business, let alone operational, experience combined, $22 million dollars with no built in accountability?
Founders owe it to all their stakeholders to be responsible.
If you recall, the three most successful startups in the world, Apple, Google and Facebook, all brought in seasoned management talent in order to give the founders time to gather experience and learn.
Contrary to Silicon Valley’s attitude, running a company takes skill; it isn’t learned from a book, but from experience, as opposed to throwing it at the wall to see what sticks.
Or in Valley lingo, ‘move fast and break things’.
But, as some ex employees point out,
“At some point you realize how expensive it is if you break things every day. There has to be a little discipline.”
Of course, that would involve not only taking responsibility, but acting responsibly, too.
I heard a great line on a Bones rerun.
There’s a major difference between an entrepreneur and a con artist: an entrepreneur believes in the dreams he’s selling.
This is a gratitude post. No fancy photos and no clever links. Just a shout-out to the universe for allowing me to be around and complain.
I have friends with cancer. I have relatives with dementia, heart disease, mood disorders, I have people in my life with serious injuries to recover from, life disasters, and more. So I don’t have much to complain about that rises to the level of those “legit” complaints.
Today I got a kind of a wake-up call at lunch. I was hit by a car.
While walking. I was coming back from lunch, crossing the street with the light, in the crosswalk. And for some reason my phone was in my pocket— an unusual thing when I’m taking a break or walk during the day. So I had all my wits about me and was presumably paying attention. I was in my suit (I wear suits at client sites, which are typically hospital systems, clinic systems or other large healthcare organizations), and was walking leisurely, not too fast. It was a warm day and who wants to sweat in a nice suit, right?
A gentleman was in an electric car. First alert—people, electric cars make no noise. So you have no warning in your blind spot as a pedestrian or bike rider. A cute little BMW i3 I think. Kind of like one of those tiny smart cars. Same shape, flat short hood. He was on his phone texting or otherwise looking at the screen. His light was red. Mine- green with the white “walk” sign just starting to count down. He swung around and zipped right into the crosswalk to make his right turn… into me. He never saw me until I was on his hood. I was two steps off the curb. I never thought to look again over my left shoulder. I had the light. There were about four or five others ten feet in front of me in the crosswalk, and if he had come 10 seconds earlier he would have hit that bunch of people, including an elderly woman and someone with a dog on a leash. The dog would have been roadkill for sure. I don’t want to think about the slow-moving elderly woman.
Why do I write this? To say “I’m grateful to be alive and grateful to have all of you in my life.” And also to say that my complaints don’t add up to a hill of beans compared to the others with real issues including the big C, and all the rest. Working lately in healthcare has given me great new perspective about how precious good health is. We take it for granted. We think we are immune from the statistics.
As a society, we live careless lives, are overweight, out of shape, putting toxins in our bodies. We think we are unaccountable for the way we treat our bodies. We think we are invincible, or we are just lazy about it. We walk around with our noses in cell phones indoors and out. We don’t notice our surroundings, much less appreciate them. Things like a gorgeous sunset. We’re too busy flipping posts in Facebook and Instagram and SnapChat and Pinterest and email. Liking a post. Making a post. Reading drivel. Is this drivel? Perhaps.
If you want a reality check go work at a healthcare company or volunteer at a hospital or clinic system. That’s where the people with legit complaints are. And they can’t just “solve” them.
Funny thing about this accident. 40-some odd years ago I ended up on the hood of a very nice woman in Palo Alto. I was riding my bike and had headphones on (not unlike many bike riders-especially commuters- today). She did not see me and as she exited a driveway without looking both ways, I ended up on the hood. I thought for sure she would pause and look both ways. Bad bet. She was distracted and was looking elsewhere. In a hurry. Luckily I was a bit more agile than I am today, and a lot more durable, and kind of bounced off and slid to the other side of the car, like a stunt man in a cop movie. She was more terrorized than I was. I was probably too young and stupid to understand what had almost happened.
Fast forward to today. Not as young, not as durable (probably only a bit less stupid) I looked to my left just in time to see this little car with the driver just looking up with a terrorized expression and no time to slam on the brakes in time. I was able to jump up and get just enough elevation to put my butt on the hood and break the force of the impact with my arm on the upper part of the hood.
The good news is that these cars are made of thin aluminum and it crushes like tinfoil on impact. So I left two nice big dents on the hood, kind of bounced off and ended up staggering away. I think my wallet took the blow instead of my hip or rear end. Thank you VISA and MasterCard. “Priceless” padding. :) I was in one of those adrenaline induced states where I was more worried about falling on the pavement and ripping my suit. My coffee was gone. No way to save that. I looked at the coffee spot on the concrete and had this terrible vision of what if that was blood. The mind does weird things.
After gathering myself and determining I was a) still alive and b) in one piece and c) okay enough to be mad but shocked enough to be happy to be in one piece, I was asked for my insurance information…. apparently mister wonderful was going to try to make a claim. There were about three people left around us, asking if we should call 911 and at that point someone made the point that they saw him run the red, looking at his phone and that he hit me in the x-walk. I declined to give my info and allowed as how I was walking back INTO a healthcare clinic and that he should be happy that I was not more banged-up and asking for treatment. I just wanted to get back to normalcy. Probably still in shock.
He took off, I came back to the office and sat down to assess how lucky my life is, to be able to complain about distracted drivers. And to be walking around to talk about it. And to warn my friends and family about electric cars at intersections… you can’t hear or see them coming when they zip around corners.
On a bike I guess I would have been more vigilant, but as a pedestrian I had this kind of invincible feeling of being protected walking with the light and the “Walk” sign inside the crosswalk. That’s not so. Be vigilant. And thank you Sensei Mirko and Senpais David and Jessica and friends for the recent agility work in jumping and spinning this week that probably got my body primed to jump up and turn around to break the impact. Not Kevin Durant elevation but just enough to get up over the bumper and onto the hood with my rear end and upper body. Note to self— practice jumping more. And look both ways twice at busy intersections.
My daughter is learning how to drive this year. I am her teacher. This is a great example of what distracted driving can do. I am not 100% guilt free in that department. I’m taking the pledge to stay off of phones 100% while driving except for bluetooth and headsets in one ear. Just too much at stake and just so many times to dodge the bullet. And maybe the Universe was sending me a reminder message today.
And to my friends with legit concerns… prayers to you that you come out of your battles and win the war. We’re only here the better part of 100 years give or take. It’s not fair what’s happening to you.
And now I’m leaving the office and driving out to watch the sunset. :)
No Instagram post. Just taking it in and enjoying it. I’ve posted my share of pretty sunsets. This one is just to look at. I encourage you to do the same, to honor our friends and family that have bigger problems than the rest of us. We can all enjoy the same sunset in sync from wherever we are. No Instagram/snapchat needed. We are the lucky ones. #gratitude
It’s amazing to me, but looking back over a decade of writing I find posts that still impress me, with information that is as useful now as when it was written. Golden Oldies is a collection of what I consider some of the best posts during that time.
I sent it to a friend and he said he related and asked why I didn’t.
When I told him I had a simple way to handle passwords he was incredulous and demanded I explain.
I did and his response was that I should share it here, because it would make people’s lives easier.
Who am I to argue? In the interests of making your life easier here are my so-called “secrets.”
The first thing to recognize is that all sites requiring passwords are not created equal, so I divide them into three categories.
Serious security for sites where being hacked has serious implications, such as your bank.
Moderate security for sites where hacking means being hijacked and can cause hurt your reputation and cause embarrassment, such as social networking sites.
Light security for all those informational and even subscription sites, such as NY Times where being hacked has no repercussions.
I use the same password for all the sites in the third category.
The second category depends partly on the site’s requirements, but I have a simple formula.
Let’s say it requires upper and lower case, a number, a symbol and is 11-14 characters long. “Zeusis#1god” has 11 characters and is easy to remember. Plus, you can also write it down as a word sentence and who’s going to know it’s a password?
For category one I mix up more numbers and symbols, for example, “I’m@659Park#27” has 14 characters.
No, that is not my address, but you can use a real address if it helps, just choose one that has no apparent connection to your current life, but is easy to remember; for example, your Aunt Lizzie’s home when you were a child (assuming she doesn’t live there now).
In the article people complain about the security questions, such as your first kiss, etc.
I don’t remember any stuff like that, but who says you need to? You can put any response you want as long as the question will trigger your memory.
So the answer to ‘my first love’ becomes Oreos or NY Nut Fudge. It’s not like they check your answers.
They can ask anything they want and you can interpret it any way you want. Passwords do not require honesty.
What about writing them down?
I have my Ameritrade account number and password written down, but not all together. The account number is in two pieces in two unconnected places. Same with the password.
And if you do keep a list and someone breaks into your home passwords will be the least of your worries.
I hope this helps you as much as it helped my friend.
Here’s a quick update to make passwords even easier to remember.
I’m not a fan of a lot of AI, especially chatbots.
Most have speech patterns similar to human speech, lousy diction and rapid speech, which leaves most people with poor hearing our in the cold
And I find them relatively dumb.
Most of us have had run-ins with unhelpful customer service chatbots; the ones that are unable to respond to any but the most mundane quarries — which is why I usually just start by saying ‘representative’ until I get to a human.
I have no understanding why it is better to talk to your TV, rather than use the remote.
The first thing many of my friends and family do on a new iPhone is turn off Siri,
I know that many people love them, which is fine with me; whatever floats your boat.
An artificial-intelligence lawyer chatbot has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful.
That’s useful. And free.
Still more interesting is the fact that its creator is a 19 year old, with a history of using his skills creating tools for nonprofits, since he was 13.
I may be a digital dinosaur, but I’m not to old to learn and change.
Hopefully, this kind of usefulness is the future of bots.
And who knows. Perhaps by the time I need assistance the young developers will take into account the millions of hearing-challenged people who will be their biggest market, especially in healthcare and daily living.
David Grossman of The Grossman Group shared The Secret Respectfully Authentic Leaders Know. This post explores how respectful authenticity is about this constant process of being truthful – first with yourself and then with others. To say the things that need to be said. And to do it in a kind and respectful way. Being authentic isn’t about saying whatever you think or feel. Discover David on Twitter at @thoughtpartner.
Jill Malleck of Epiphany at Work contributed How do you change when your leader changes?. Jill shares, “Many people find themselves – or put themselves – in a precarious position when their familiar leader leaves the company. Here are some tips to ensure you don’t get distracted from the importance of realigning with the new boss.” Find Jill on Twitter at @epiphanyatwork.
Jesse Lyn Stoner of the Seapoint Center shared The 4 Decision Styles: When to Involve Others in Decisions. Jesse Lyn recaps, “Leaders are called to make countless decisions each day and must determine which to make on their own and when to involve others. Most people are guided by personal preference. Some are naturally decisive and others prefer dialogue. You actually have 4 choices, and being intentional about when to make decisions on your own and when to involve others can save you a lot of time and headaches.” Follow Jesse Lyn on Twitter at @JesseLynStoner.
Jim Taggart of Changing Winds contributed Effective Leaders Execute. Jim summarizes: “This is a story about a rural-born and raised country girl who though hard work and adversity rose to become one of Canada’s most respected CEOs. Her ability to connect with people yet also focus on achieving results sets her apart from many other corporate leaders. Meet Annette Verschueren.” Find Jim on Twitter at @72keys.
Joel Garfinkle of the Career Advancement Blog submitted 4 Ways to Develop Effective Working Relationships. Joel recaps: “Paul just got a new job in which he is overseeing a staff of twenty people. The culture of his new company encourages building of relationships, connecting and caring. Here are 4 ways that Paul can begin to immediately learn how to develop and build working relationships.” Discover Joel on Twitter at @JoelGarfinkle.
John Hunter shared Support Theatre. John summarizes, “Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre. Find John on Twitter at @curiouscat_com.
Julie Baron of The Thought Board shared CEO’s Share Best Advice Received. Julie writes, ” It’s not uncommon for leaders to say they made it to the top with the help of some great advice along the way. So we asked some of our friends with CEO titles, “What’s the best advice you have ever received?” Learn from leaders in marketing, HR technology, structural engineering, corporate catering, innovation consulting, entrepreneurial education, benefits administration, and construction.” Discover The Thought Board on Twitter at @commwrks.
Julie Winkle-Giulioni of Julie Winkle-Giulioni submitted Leadership Advice…for the Ages (ALL Ages). Julie summarizes, “Despite the popular media’s focus on differences among the generations, recent research suggests that when it comes to workplace priorities and beliefs, we share far more similarities than differences. And this is good news for leaders who understand and can appeal to what all employees have in common.” Find Julie on Twitter at @julie_wg.
Paula Kiger of Perspicacity submitted 3 Work Lessons from Early Intervention. Paula shares, “Have you ever had to raise an issue with someone who reports to you? Although there is no way to eliminate the anxiety, which is part of the process anytime feedback is given, one key is to have clear lines of communication all of the time, not just at feedback time.” Discover Paula on Twitter at @biggreenpen.
Randy Conley of Leading With Trust shared 3 Ways To Be Everyone’s Favorite Manager. Randy writes, “Management is a tough gig and at times it can seem like you’re always playing the role of the bad guy. It doesn’t have to be that way, says Randy Conley, and in this article he shares three practical ways you can become everyone’s favorite manager.” Find Randy on Twitter at @randyconley.
Tom Magness of Leader Business contributed Break Out the Books…and Sharpen the Pencils! Tom summarizes, “This post highlights the importance of leaders in two critical skills – reading and writing. Using inspiration from the CEO of the US Navy in his charge to his “troops” to raise the bar in these two areas, we look at the importance for doing both as professionals and as those committed to continuous learning. As the blog reveals…this is ‘Leader Business’.” Follow Tom on Twitter at @leaderbusiness.
By any measure Mark Benioff runs a successful, highly profitable company.
Moreover, he runs one of the most socially responsible companies in the world.
This BI interview with Benioff captures in a short read how Salesforce is a perfect example of a founder who incorporated his values into his company.
His socially conscious approach began when he launched Salesforce as a startup; long before it was profitable.
I view that as a critical part of my business. That’s why when I started Salesforce, on day 1, we put 1% of our equity, 1% of our product, and 1% of our time into Salesforce.org.
Where other CEOs talk, wring their hands and use media time to bemoan the problems, Benioff fixes them.
Gender pay disparity is a good example.
When he saw proof that women were being paid less he made changes to eliminate the disparity and did it without whining or handwringing.
Two women, one our head of HR and one who ran our women’s group said, “Hey, we’re paying women less than men at Salesforce.” I didn’t believe it at the time, when we actually looked at the information we were actually paying women $3 million less than we were paying men for the same amount of work, and so we made an adjustment to how we pay women.
When asked how other companies handle the issue he furnished not only the how, but also the why it doesn’t happen.
Every company has an HR system, every company knows their salaries, that’s obviously how they pay people, and all a CEO has to do is push a button and look at, “Do I pay women the same as men?” Most CEOs are afraid to push that button.