Ducks in a Row: 6 Inviolate Rules For A Great Culture
by Miki SaxonThree of the inviolate rules for a great culture are accepted and respected.
- Tell the truth.
- Show initiative.
- Care
The other three not so much — especially the last one.
- Make a mess.
- Take responsibility.
- Apologize.
But for a culture to be great culture they must apply universally, not selectively
Messes of all sizes happen; they are a fact of life.
People taking responsibility for the messes they make are not.
Apologies for the messes are less common still — especially as people move up the ladder.
But apologies are a necessity — as Intuit CEO Brad Smith points out.
Apologies person to person enable trust; keep teams strong and productivity humming.
Apologies from companies to customers also enable trust and earn a second chance.
Assuming, of course, that the apologies are authentic.
Image credit: pshutterbug