Dan Amos’ Simple Sync Solution
by Miki Saxon
I said yesterday I’d provide a simple way to get back in sync with your people.
It’s not rocket science and certainly not new.
In fact, I’ve been telling managers for decades that if they want to know what someone thinks or wants to ask, instead of assuming or “figuring it out.”
They rarely listen, so I thought that if it came from Dan Amos, chairman and chief executive of Aflac, the giant insurance company it would carry more weight.
Aflac chief Amos admits his solution sounds obvious: If you want to know what would keep someone from quitting, ask. “It sounds like common sense, but not many companies really do it.”
I’ve also been saying that money is around five on most people’s list; making a difference, recognition, challenge and opportunities to learn and grow come first.
Employers often assume, Amos says, that everyone will just want more money. But most people’s wish lists are more complicated — and more realistic — than that. Amos started polling Aflac’s employees when he became CEO in 1990. The top requests: More recognition for their work and day care for their kids.
Many companies survey their people.
The difference is that Amos acts on the results of the survey—both requests were implemented — not just in the home office, but across the country (read the article).
Amos says that “the survey rules” and the proof is found in ease of recruiting and turnover numbers.
That willingness to listen has helped Aflac — the only insurance company to show up in Fortune’s Best Companies ranking for 13 years running — to successfully recruit talented women from all over the U.S. and from as far away as India.
It also, apparently, builds loyalty: Aflac’s annual employee turnover is pretty close to zero.
Flickr image credit: Aflac
