Home Leadership Turn Archives Me RampUp Solutions Option Sanity
 


  • Categories

  • Archives
 

Who is Your Customer?

by Miki Saxon

http://www.flickr.com/photos/angelaarcher/5166009978/Customer service is a major topic these days (more on the tomorrow); as is employee retention, but do they really have anything in common?

Absolutely.

Every manager, from team leader to CEO, is also a customer service manager, because your people are your customers.

That’s right, customers.

More accurately, that makes you an ESM—employee service manager.

Why do you service your people? To

  • help them achieve their full potential;
  • assure high productivity;
  • lower turnover; and
  • create an environment that’s a talent magnet.

How do you service your people? By

  • cultivating the kind of MAP (mindset, attitude, philosophy™) that truly values people and understands how important it is to manifest that;
  • offering high-grade professional challenges to all your people and making sure that they have the resources and all the information necessary to achieve success;
  • fostering fairness so that people know they are evaluated on their merits and favoritism plays no part; and
  • always walking your talk and living up to your commitments.

What’s in it for you?

  • Better reviews, promotions and raises;
  • increased professional development;
  • less turnover and easier staffing; and
  • what goes around comes around—everything that you give your people will come back to you ten-fold!

Flickr image credit: Angela Archer

Your comments-priceless

Don’t miss a post! Subscribe via RSS or EMAIL

  • What did you think of this article?
Show Results

Leave a Reply

RSS2 Subscribe to
MAPping Company Success

Enter your Email
Powered by FeedBlitz

About Miki View Miki Saxon's profile on LinkedIn

About KG View KG Charles-Harris' profile on LinkedIn

About Ajo View Ajo Fod's profile on LinkedIn

Clarify your exec summary, website, marketing collateral, etc.

Have a quick question or just want to chat? Feel free to write or call me at 360.335.8054

Join KG Charles-Harris at
DATA ALCHEMY: Emerging Trends of Predictive Analytics for Business
Cutting edge information on emerging trends and real use applications of predictive analytics for business executives.
Thursday, May 21st, 2015
Silicon Valley Innovation Center, San Mateo, CA

Download useful assistance now.

Give your mind a rest. Here are 4 quick ways to get rid of kinks, break a logjam or juice your creativity!

 
$10 really does make a difference and you'll never miss it.
Always donate what you can whenever you can.

The following accept cash and in-kind donations:

Web site development: NTR Lab
Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivs 2.5 License.