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Archive for November, 2012

If the Shoe Fits: Entrepreneurship can Beget Arrogance

Friday, November 16th, 2012

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here

5726760809_bf0bf0f558_mThis is not about politics, but when I read a description of Karl Rove in an Op-Ed column I found amusement as to how easily you could change the word “consultant” to “entrepreneur” and “buy advice” to “invest in/join the company.”

And yet another is that prophets are people too, blinded by their own self-interest, swayed by their own self-promotion, neither omniscient nor omnipotent. (…) Of course arrogance, or at least self-assurance, is a consultant’s stock in trade. That’s what we buy when we buy advice: not just the content of it but the authority, even the grandiloquence, with which it’s delivered.

Finding needs, taking risks, starting companies is the basis of what entrepreneurs do, but, when they do it has enormous impact on their potential for success.

The problem is that the best ‘when’ is a function of hindsight and history.

But as we all know, success breeds arrogance, not always, but too often.

Martha Stewart, who controls 90% of the voting rights of Martha Stewart Living Omnimedia and, as the old saying goes, spends her days cutting off her nose to spite her face, is a good example.

Her net worth is inextricably tied to the value of the shares. That would seem obvious to everyone except, perhaps, Ms. Stewart herself. She continues to collect lavish multimillion-dollar compensation and perks while her company teeters under the weight of huge losses, its shares trading for a fraction of their former value. The paradox is that if the stock had risen even $1 a share in recent years, Martha Stewart would be wealthier now than if she had taken only nominal compensation from the company.

And arrogance brings us back to the description above.

Option Sanity™ undermines arrogance.
Come visit Option Sanity for an easy-to-understand, simple-to-implement stock allocation system.  It’s so easy a CEO can do it.

Warning.
Do not attempt to use Option Sanity™ without a strong commitment to business planning, financial controls, honesty, ethics, and “doing the right thing.”
Use only as directed.
Users of Option Sanity may experience sudden increases in team cohesion and worker satisfaction. In cases where team productivity, retention and company success is greater than typical, expect media interest and invitations as keynote speaker.

Flickr image credit: HikingArtist

Entrepreneurs: Creativity and the Mundane

Thursday, November 15th, 2012

There’s more than money to be made by applying creativity and imagination to innovate the mundane, especially applying creativity to the communications your customers typically ignore.

Adding a liberal dose of creativity can create great buzz and in many instances that innovation goes viral and provides advertising and brand-building value well beyond anything you planned.

Innovating customer instructions may even save lives.

Seriously.

The safety and emergency procedures video shown by most airlines is a great example of something critical, yet so mundane that most passengers pay absolutely no attention to it.

Whereas Air New Zealand’s video grabs and holds passengers’ attention, proving that even the most mundane communication is a platform for creativity and open to innovation.

What do you think? Would you watch?

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YouTube credit: Air New Zealand

Guaranteed Screw-Up

Wednesday, November 14th, 2012

http://www.flickr.com/photos/stevendepolo/4482491295/Want a guaranteed way to screw-up your company?

Guaranteed to work no matter well managed the company has always been?

If so, just follow these three steps:

1. Give three ambitious humans equal status to compete for the top prize of becoming CEO.

Two years ago Time Warner Inc. Chief Executive Jeff Bewkes created an Office of the President to inspire three ambitious executives into collegial competition for the top job at Warner Bros., Hollywood’s largest film and television studio.

2. Turn a blind eye to any problems that arise.

And although Bewkes said anyone jockeying or politicking for the job of Warner Bros.’ chairman would “eliminate themselves” as contenders, the three men have been maneuvering for position while their subordinates quietly advertise their bosses’ qualities and rivals’ shortcomings.

3. Ignore the fallout from the competition that you instigated.

Morale is low and anxiety is high on Warner’s Burbank lot. Some insiders describe an atmosphere in which executives are hesitant to extend contracts, staffers are afraid to cross department lines for fear of “taking sides” and potential partners are wary of signing long-term deals without knowing who will be in charge.

Actions like this make you wonder what Bewkes was/is thinking or what he’s using, since it’s obviously not his brain.

You don’t have to be running a multi-billion dollar company to learn from this; in fact, the lesson here is for everybody, whether boss or individual, and it’s a simple one with no exceptions.

Never put into action any plan that ignores the most basic traits of human nature.

Flickr image credit: Steven Depolo

Ducks in a Row: Listening vs. Hearing

Tuesday, November 13th, 2012

http://www.flickr.com/photos/memestate/3577193781/Ask most people if they hear people or listen to them and they’ll say they listen.

But if you are checking email, doing stuff on your smart phone; thinking about dinner, plotting a date with the hot guy/gal you chatted with while getting your morning coffee, listening to the conversation at the next table or any of a myriad of other things then you aren’t listening.

The difference between the sense of hearing and the skill of listening is attention.

Attention means you focus on the person talking.

Focus involves your eyes, ears and mind,

Focus does not include thinking about and formulating your reply based on the first part of what is said.

This is especially important if you are a boss.

Think of listening as an investment in your people that carries a high return.

Your ROI comes in the form of improved productivity, increased innovation and greater loyalty.

And the only cost is a little self-discipline.

What a deal.

Flickr image credit: Rich Anderson

Equality of Stupid

Monday, November 12th, 2012

http://www.flickr.com/photos/traftery/4439969563/If you follow any form of news you know that sexual foible has once again reared its immortal head and laid several leaders low.

This time, one of the high-flyers who fell was a woman.

David Petraeus, retired four-star general and director of the CIA, resigned, while Christopher Kubasik, destined to become Lockheed Martin CEO on January 1, was fired.

Their downfall was to be expected; every guy who has been caught playing around has watched his career sink in the harsh glare of the media spotlight.

The difference is that this time one of the women involved is being treated to that same spotlight.

Up to now Paula Broadwell has had the kind of career that positioned her for a stellar path over the next 25 years.

Her biography on the Penguin Speakers Bureau Web site says that she is a research associate at Harvard’s Center for Public Leadership and a Ph.D. candidate in the Department of War Studies at King’s College London. She received a master’s in public administration from Harvard’s Kennedy School of Government. A self-described “soccer mom” and an ironman triathelete…

40 is young to have your career cut short, but the American public is unforgiving when it comes to anything that involves sex—especially true in our wired world.

I’ve always found it amusing to hear it claimed that “a woman wouldn’t [X], they are different.”

I think women are capable of being just as arrogant, just as stupid and just as conniving as any male out there.

The difference lies more in their survival instinct, which has been honed by several thousand years of pure necessity.

So even as the coercion eases the instinct has stayed strong.

Additionally, it’s a numbers game.

There are far more high-profile males than high-profile females, so the number of men who act out and get stupid is significantly greater than the women who do the same thing.

Flickr image credit: Tom Raftery

Expand Your Mind: November Leadership Development Carnival

Saturday, November 10th, 2012

Well, the election is over and Thanksgiving is just around the corner, but life goes on and work never seems to end. To give you a leg up on dealing with all that here are the best posts about leadership, culture, communication and a myriad of subtopics from Dan McCarthy’s Leadership Development Carnival. Enjoy!

We’ll lead off with Jennifer Miller, from The People Equation. “When you hire someone, did you know you’ve agreed to an unspoken “contract” with your new employee? Learn the 10 Answers People Want Before Saying Yes to a Job so you’ll be prepared to address those unspoken questions.”
Corporate culture guru S. Chris Edmonds, from Driving Results Through Culture, examines Lance Armstrong’s fall from grace from the perspective of personal integrity: Personal Integrity is in Your Hands.
Jim Taggart, from It’s from my Changing Winds blog, gives us Are You a Hang Dog Leader? Anything that brings dogs into the leadership equation needs to be read. (-:
Ann Pershel, from Germane Insights gives us Seven Steps for Paving Your Road to the C-Suite. “Your arrival at the C-suite will not happen by accident, coincidence or luck. Nor will it result from being smart, accomplished and talented….alone. You have to pave your path, then move along down the road, purposefully and with a plan. Over the years I’ve had many conversations with clients and non-clients who are, or will soon be, C-suite leaders. If you’d like to know how they get there, read on …”
Mary Jo Asmus, from Mary Jo Asmus uses William Bridges change model to provide a framework for Personal Transition for Better Leadership.
Joel Garfinkle, from Career Advancement Blog shows us how to Take on High-Visibility Projects without Doubling Your Workload.

One of our Carnival regulars, Meg Bear has a new blog, Meg Bear. Here’s Don’t Make it about you: “Tips on how to better tailor your professional communication to get the outcome you are hoping.”

John Hunter, from The W. Edwards Deming Institute Blog, serves up Appreciation for a System in the Deming Context. “A systems approach to management provides a view of the organization in terms of many internal and external interrelated connections and interactions, as opposed to discrete and independent departments or processes governed by various chains of command.”

Mike Henry Sr. submits this post from Alan Derek Utley, from his Lead Change Group: Playing The Part Of Leader. “Alan makes a powerfully descriptive analogy to illustrate the difference between going-through-the-motions of leadership and actually becoming a leader.”

BTW, if you like these monthly Carnivals, then I’d highly recommend buying and reading The Character-Based Leader: Instigating a Leadership Revolution…One Person at a Time. It’s a great collection written by Mike and many of our Carnival regular contributors.

Sharlyn Lauby, the HR Bartender, serves us 5 Qualities of Professional People. “A reader asks how a manager can become more professional and get the respect of her employees.”

Bernd Geropp, from More leadership, gives us Are you a true leader? 5 unmistakable symptoms that you are not!. “If you are a true leader you are a people person. A leader encourages and rewards people. A leader pays attention to people. “

David Burkus, from LDRLB, reviews some research on how individuals are better able to comprehend relationships inside a hierarchical structure: Why We Love Hierarchies. “It’s been the most popular article on our site for the past week.”

Karin Hurt, from Let’s Grow Leaders, gives us Beginning Well to End Strong: Stories and Tips for Successful Starts. “How we begin matters. As leaders, we set the stage for great results by beginning well. In this article, Karin shares specific tips and tricks for engaging and energizing beginnings across a variety of contexts.”

Mary Ila Ward, from Horizon Point Consulting, presents Your Horizon Part 1: Know Yourself. “The first step in making career decisions is to know yourself. This posts helps individuals at any stage in life begin to consider their talents, passions, and values in order to make wise career decisions.”

Anna Farmery, from The Engaging Brand, submits 5 Truths about Profit as a Goal. “We can so easily focus on profit that we make the wrong decisions for the business. Profit is an outcome of great decisions ,not the goal in itself, this post attempts to explain why…”

Jesse Lyn Stoner, from Jesse Lyn Stoner blog serves up To Create an Enduring Vision, Values Must Support. “With examples from companies like Disney, Sony, and BMW, this post demonstrates the importance of and how to look at values in the context of purpose. Test your values against your mission or purpose to ensure your company’s culture is prepared to support your strategic direction. Remember, “culture trumps strategy.””

Carrie Koens (Weaving Influence), submits a post by Julie Winkle Giulioni (Julie Winkle Giulioni blog), called The Fallacy of Focus “This is part one of a two-part post, describing the “two faces of focus” and what that means for us.”

Julie Baron submits a post from Dr. Ray Benedetto, from GuideStar Inc, called Leadership Begins with a Capital C.

Randy Conley, from Leading with Trust, gives us Ten Signs You Might Be A Frankenboss – “If any of these ten behaviors describe your leadership style then you might be a Frankenboss.” Randy gets this month’s award for best post title. (-:

Mark Stelzner, from Inflexion Advisors, presents HR Fear Factor – Are You Ready To Be A ‘Performance Advisor’? – “Our latest post features study results from the Institute for Corporate Productivity (i4cp). One of the most interesting findings? To get ahead in HR, you need to get out.”

Wally Bock, from Three Star Leadership, offers up Just for Today. “You can be a great boss if you do the little things that the great bosses do over and over. Do them just for today. Then, tomorrow, do them again.”

Diane Laux submits this post from Maril MacDonald, from Let Go and Lead, called Slowing Down – The Next Big Cultural Challenge. “Organizations can gather speed by slowing down.”

Lisa Kohn of Chatsworth Consulting Group, presents How your shoulds are hurting you on The Thoughtful Leaders Blog “where she offers a few simple steps for conquering your shoulds (for Give Up Your Shoulds Day and beyond) and how you can renew your energy and strengthen your leadership.”

Neal Burgis, Ph.D., from Practical Solutions Blog, gives us Engagement of Extraordinary Leaders. “Typically, leaders blame employee disengagement on their employees for one reason or another. Employee engagement begins and ends with engaged leaders. It is these engaged leaders who create great/extraordinary/remarkably engaged employees out of their workforce.”

Miki Saxon, from MAPping Company Success, presents Ducks in a Row: Arrogance and Empathy. “How lacking one essential ingredient can make competence feel like arrogance and change a reputation from being “the best” to “second best.””

Chery Gegelman, from Simply Understanding, gives us 7 Tips for Leading Change from The Middle.  “Are you convinced that you and your team are capable of making a bigger difference? Do you dream of working for an organization that is committed to Character-Based Leadership? Are you concerned that you don’t have the power or the position to make it happen?”

Guy Farmer, from Self-Awareness Workshops presents Business Ethics and Rationalization. “Leaders choose what kind of organizations they design and whether ethical behavior is part of the equation. Their own behaviors are often reflected in how their organizations function.”

Joan Kofodimos, from Anyone Can lead, gives us Want to be less stressed and live longer? Think like a leader.

Mark Miller, from Great Leaders Serve, serves up Today’s Challenge: Am I Coachable?

Wendy Appel, from The Enneagram Source, gives us Case Study: 2 Key Leverage Points for Change.

Molly Page submits Jon Mertz’s post How to Avoid Drift into Mediocrity from his Thin Difference blog.

Susan Mazza, from her blog Random Acts of Leadership, presents What is Your Leadership Promise?

And to close out this month’s edition of the Leadership Development Carnival, last, but certainly not least, here’s Tanmay Vora, from his blog QAspire Blog with Building Engaged Teams with Power of Appreciation.

Image credit: Great Leadership

If the Shoe Fits: the Value of Dissent

Friday, November 9th, 2012

A Friday series exploring Startups and the people who make them go. Read all If the Shoe Fits posts here

5726760809_bf0bf0f558_mLast Friday I cited research from Northwestern and advice from John O’Farrell of Andreessen Horowitz on the dangers of flattery and importance of not hiring ‘yes-people’.

I received a couple of emails arguing that it was important in a startup that everyone in a startup was on board with the founder’s vision. Boat-rockers were not welcome; 100% agreement was needed to support the level of commitment required to succeed and without it the company was likely to founder if not fail outright.

Perhaps these folks will listen to Steve Blank.

“Countries that stifle dissent while attempting to encourage entrepreneurship will end up at a competitive disadvantage. (…) Because without dissent there is no creativity.

Companies are small countries.

Whether it’s Google or the newest startup on the block, each has its own peculiar culture, mores and MAP.

Its own laws, spoken or not, and law enforcement; its own ways of keeping its citizens in line.

It’s your responsibility as founder to encourage dissent—especially when it’s dissenting from you.

Option Sanity™ celebrates creativity.
Come visit Option Sanity for an easy-to-understand, simple-to-implement stock allocation system.  It’s so easy a CEO can do it.

Warning.
Do not attempt to use Option Sanity™ without a strong commitment to business planning, financial controls, honesty, ethics, and “doing the right thing.”
Use only as directed.
Users of Option Sanity may experience sudden increases in team cohesion and worker satisfaction. In cases where team productivity, retention and company success is greater than typical, expect media interest and invitations as keynote speaker.

Flickr image credit: HikingArtist

Entrepreneurs: Smart Startup for Stupid Users

Thursday, November 8th, 2012

http://www.flickr.com/photos/heritageamerica/7362343018/Have you heard about a very smart startup called Developer Auction?

Developer Auction, which allows companies to bid for the services of high-performance software engineers. It’s a disruptive idea because the San Francisco-based company makes it easier for companies to find workers, which in turn get more money for their services.

It generates revenue by taking 15% of the negotiated salary and then kicks back 20% of that to the candidate.

I’m sure it will make a lot of money, at least in the short-term considering the current hot market.

It also is the absolute stupidest hiring move companies can make, not that that will stop them.

I can think of no better way to find developers to whom money is everything and product passion and loyalty are words in the dictionary.

Not to mention the effect on the current team, company culture and internal salary structure.

But it does offer the wow factor of cutting-edge bragging rights and the fanfare will probably camouflage the hiring manager’s lack of staffing skills.

Rather than address the stupidity again, I refer you to three posts I wrote early last year, insanely stupid hiring, insanely smart hiring and insanely smart retention and stars that thoroughly cover the subject.

Take time to read them and feel free to call or email me (contact info on the right) if you need any assistance at no charge—I never charge for doing good deeds.

SUBMIT YOUR STORY
Be the Thursday feature – Entrepreneurs: [your company name]
Share the story of your startup today.
Send it along with your contact information and I’ll be in touch.
Questions? Email or call me at 360.335.8054 Pacific time.

Flickr image credit: pkevinconnell

The Rest of Your Life

Wednesday, November 7th, 2012

http://www.flickr.com/photos/49333775@N00/5068199415/I’m writing this long before election results are in, but it doesn’t matter. I can guarantee, without a doubt, that some of you are very happy campers and the rest of you are POed, angry, upset, depressed or scared.

No matter which, I suggest that you focus instead on your personal ikigai—your reason for being. Or, as is said on Okinawa, “a reason to get up in the morning”, that is, a reason to enjoy life.

Few Americans are willing to invest the time to get to know themselves well enough to identify their real ikigai, so they substitute all kinds of prefab things to give meaning to their lives.

Politics. Religion. Work. Followers. “Friends.” Klout score.

All of which are prone to failure as a reason to get out of bed, because they are external as opposed to internal.

In other words, they were created by others.

To possess a strong, stable ikigai you must come to it from deep self-knowledge.

Even if it includes one or more of the above elements you need to know why it/they are included.

If you do invest the time and effort to truly identify your own personal ikigai you really will live a happier, more satisfying and satisfactory life.

It’s guaranteed.

Flickr image credit: The Shopping Sherpa

Ducks in a Row: Empathy

Tuesday, November 6th, 2012

http://www.flickr.com/photos/quinnanya/8043812614/Last week I told you about the second best manager I’ve known; second best because he had everything except empathy.

I realized after that I wrote abut him previously when discussing how to create Good Culture in a Toxic Environment.

“Ray” was amazing. He had all the skills and insights that Craig had, but added a dimension that was grounded in empathy.

Like Craig, he worked hard to help all his people succeed, but his vibe was warm and caring.

He was always willing to listen, whether the problem was work-relate or not. He knew when people needed help finding a solution and when they just needed to vent.

His concern extended beyond their time in his organization, so that he remained a trusted advisor or occasional source of advice throughout their careers.

In fact, he turned down an opportunity in a startup that required relocation and would have made him a multi-millionaire, because of concerns of what would happen to his people when he wasn’t there to shield them from the brunt of the company’s toxic culture.

When he did change jobs locally he was followed by an unending stream of resumes from people who wanted to work for him again.

The difference between Ray and Craig may be summed up in the word empathy.

Empathy is defined as “the intellectual identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another.”

Whereas Craig couldn’t identify with or experience anything beyond his own actual world, Ray could do both, with a feel even for those with backgrounds so different they had no connection to anything he knew.

Ray’s empathy was grounded in the fact that they were both human and that was all he required to connect and care.

Flickr image credit: Quinn Dombrowski

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