Are you one of the thousands of managers who spend your days trying to increase productivity and improve your company’s bottom line and you nights worrying that you aren’t doing it fast enough—if at all?

Does your company hire experts to teach motivation and employee engagement techniques?

Do you twist in the wind trying to implement complex, sometimes costly, approaches?

Why?

Why complex when some of the smartest CEOs, advisors and academics are all saying the same thing?

Simply put, in the words of Tony Hsieh, if your employees are happy they will make your customers happy; if your customers are happy they’ll spend more; if they spend more your bottom line will grow.

Saturday I gave you multiple links showing just how simple and inexpensive engaging your people can be—but not everybody reads Saturday.

So, instead of writing yet another post on engagement, I thought provide a video from Guy Kawasaki, who talks about how to “enchant” your employees.

His advice is simple and doable, although it does require the right MAP.

The only cost may be to your ego, since in order to implement it you need to change.

YouTube image credit: http://youtu.be/s_ju0HhPpaU

This entry was posted on Monday, September 26th, 2011 at 1:15 am and is filed under Communication, Culture, Motivation, Retention. You can follow any responses to this entry through the RSS 2.0 feed.
Tags: customer care, employee engagement, enchantment, happy employees
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