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Ducks in a Row: It’s About Culture

by Miki Saxon

Yammer started in 2008 and now has 100,000 companies and organizations, including over 80 percent of the Fortune 500, as customers.

But that isn’t why I’m writing about it.

I read an interview with David Sacks, Yammer’s founder, chairman and C.E.O. Of course, the interview started asking all the standard ‘leadership’ questions, but Sacks responses were all about culture. (Fantastic information, I hope you take time to read it.)

“You’ve really got to create a company culture that people want to work at. And so you try to give them a voice, give them a sense that they influence the direction of the company, and try to avoid unnecessary process and hierarchy — things that might frustrate employees. … I think you’ve got to create a culture in which dissent is valued.”

Sacks’ responses forced (my interpretation) the interviewer to focus on Yammer’s culture as opposed to Sacks and his ‘leadership’.

I find these interviewers interesting. They seem always to focus on the person, looking for the accepted responses and attitudes towards ‘leadership’ and comments that have ‘I’ in multiple places.

When the responses don’t fit that profile the interviewers seem a bit incredulous—or maybe it’s just me and my own prejudice on the leadership thing.

Watch this interview with Tony Hsieh (sorry, the Washington Post doesn’t provide embed code), but keep your eyes on the interviewer as you listen to the questions and responses, especially at 4:09, when Hsieh says, “I think of myself less as of a leader and maybe more of a protector.”

Check out the interviewer’s facial expressions and then tell me if it’s my imagination or does he register surprise tinged with disbelief.

Flickr image credit: ZedBee | Zoë Power

4 Responses to “Ducks in a Row: It’s About Culture”
  1. Looking for leadership | Managing Leadership Says:

    […] what leadership is – not to mention where in our organizations it’s located, please ponder this excellent post on culture by Miki […]

  2. Byfiles Says:

    I just wanted to drop a comment and ask whether it’s true that Yammer has raised a $25 million funding round led by U.S. Venture Partners, complementing the $15 million it has already raised to date? And if it is really so, then I am kind of shocked by this. I mean, the true socialprize apps will be “ground up” adoption success stories – NOT enterprise plays (haven’t we learned enbough “don’ts” lessons from the enterprise sales model?) While the cash is good in terms of keeping the company going – I hope the infusion does not spur too much of an enterprise sales mentality at Yammer.

  3. Miki Saxon Says:

    I’m not really sure what you mean by “enterprise sales mentality.” Yammer’s funding is miniscule compared to Groupon’s, for example, and other social apps that have no real revenue model other than advertising. Yammer sells a productivity product that happens to be social to corporations. If that is the mentality to which you refer I don’t understand the problem.

    I hope you will take time to clarify your original comment.

  4. Teaspoon to tablespoon Says:

    “…Check out the interviewer’s facial expressions and then tell me if it’s my imagination or does he register surprise tinged with disbelief…”

    I think you are right. I have the same feeling about this moment.

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