Three things happened to bring this to mind.

First, I had reason to contact CrystalTech (my host) and had another great experience. In spite of being acquired over the years (twice, I think) tech support has always been fabulous. The reps spend as much time as necessary on the phone with me until this tech dummy understands.

Second, my buddy Phil Gerbyshak, who writes The Management Expert (which includes all his writings from Slacker Manager) along with a namesake blog said in his Monday post, “I was looking up what customer service meant to me, and what it means to others;” he listed several definitions and asked his readers to add theirs.

Third, I came across an old video that, along with being hilarious, is a graphic answer to what customer service is NOT.

So if CrystalTech is the gold standard and the video is lead where does your company fit?

Image credit: glumbert

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This entry was posted on Friday, January 8th, 2010 at 1:30 am and is filed under Business info, Culture. You can follow any responses to this entry through the RSS 2.0 feed.
Tags: business practices, customer care, customer service, superb customer service, unhappy customer
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