As a manager, who are your customers?
by Miki SaxonCustomer service is a major topic these days, as is employee retention, but do they really have anything in common? You bet!
No matter your position, from CEO to team leader, your people are your customers.
That’s right, customers. That makes you an ESM—employee service manager.
Why do you service your people? To
- help them achieve their full potential;
- assure high productivity;
- lower turnover; and
- create an environment that’s a talent magnet.
How do you service your people? By
- cultivating the kind of MAP that truly values people and understands how important it is to manifest that;
- offering high-grade professional challenges to all your people and, then, making sure that they have the resources and all the information necessary to achieve success;
- fostering fairness so that people know they are evaluated on their merits and favoritism plays no part; and
- always walking your talk and living up to your commitments.
What’s in it for you?
- Better reviews, promotions and raises;
- increased professional development;
- less turnover and easier staffing; and
- what goes around, comes around—everything that you give your people will come back to you ten-fold!
Your comments-priceless
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July 7th, 2009 at 1:31 am
[...] I’ve said in the past, one of the hats every manager wears is employee service manager (ESM) and reviews are a critical part of [...]